Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Jackpot conditions and holiday pause

I'm trying to get a full understanding of the rules about redeeming points for public mobile's contests and winning eligibility because of the following condition because the way I'm understanding this is that holiday pausing my plan for more than 30...

Are my community login credentials the same for my account and this question forum?

Hi, I can log into this PM Community with my user name and password, (that's why I'm able to post here) but I cannot log into my account to pay for my bill. The account login asks for my email and password. I'm positive I'm putting in all that inform...

Roaming SMS MMS

I purchased the $15 SMS / MMS roaming package and my group messages & MMS are not working. I sent in a ticket 12 hours ago and have heard back from no one so out of desperation I just bought the $30 roaming sms mms data. Can someone please help?

Email

How do I update my email address in my account

Resolved! No Service all of a sudden?

My phone is showing no service. I saw on Public Mobile's home page that they changed networks, and this requires a new SIM card? I just got a new SIM card, does this mean I have to buy a new one - and for that matter all Public Mobile customers have ...

OVERCHARGED Dec11/22

Resolved! Add on not working

I bought add on data since I ran out of my base 3 GB data. It shows that I have my add on data but somehow when I try to connect it doesn't work. How can I use my add on data

no phone service: get message; "sim card not provisioned for voice"

get message; "sim card not provisioned for voice" I am getting frustrated how do I get thru to someone at Public Mobile?

HELP?

I was double charged last month so I left it..my renewal date was yesterday and that money is gone out of my available funds. I am so frustrated..is there no way of calling public mobile because this is so frustrating. I don't know what to do.

Resolved! Data usage discrepancy

My plan (1GB data at 3G) renewed on the 19th and I logged into my account today and it's showing that I've used all of my data for the month. I reset my cellular data when the plan renewed and my phone is showing that I've used 324MB. A lot of the da...

$55 promotion for 20 gb data

On my home page, there's a deal posted for a $55 plan for 20 gb if data, but when I select change my plan, it takes me to the options, but the $55 one isn't there

Number attempted to port out to Freedom mobile but freedom mobile failed porting

Hi!! I attempted to port my number out to Freedom mobile. However the port out was successful from Public but Freedom lost my number and is saying to contact public mobile to recover my number. Please help!! Thanks

travelling abroad

Hello! I need some help! I am travelling abroad for 6 months and leaving this week. I am going to purchase a pre-paid SIM card for the 6 months that I am away but I'm wondering if I will be able to get my account back to where it was when I come hom...

service/add-on for St. Lucia

Is there an add-on option for phone or data services in St. Lucia? Thanks! Juan

Public Mobile Account.

How do I log in?Currently getting msg "too many failures"

No service in my area

I am staying in Enfield Place Mississauga, ON - L5B4L8. Last one month I am getting only 1 bar whenever I try to call from home. Whenever I am outside I have no issue.I can’t call or get call when ever I am in home. Any one face this issue, need to k...

US roaming not working

US roaming not working. I have tried both manual and automatic selection.

How to get account number

how can I get my account number can you help me to get this my account number

My data doesnt work LG phone

Hi I joined Public mobile a few weeks ago, and am using a LG model H831. My texting and calls work fine. Data is on plan and doesnt work. I cant find Public mobile's compatible phone list... I did search the forum and found APN details and entered al...

Paid $48 for a new plan

Today I paid $48 for a new plan and they took the money off my credit card but gave me my old plan that I had that was $35 instead I would like the plan that I paid for.

Unable to receive calls

strange things in plan usage

Hi I went on-line to find some other information but got distracted by something in plan usage. There was a huge list of outgoing SMSs, most going to 7723, none of which I sent. Also on Jan 18 there were 3 calls to 1(778) 581-4001, none of which I ma...

Resolved! Error code 837

I'm trying to sign up and I keep getting error code 837. Anyone know what that code represents? Thanks.

Cannot receive incoming calls. Missed the tow Truck

Please help, I’ve been using my public mobile number for two years and the majority the time I do not receive my incoming calls. I saw a post that said to message the MOD to have them refresh the network? I have not transferred from another device pr...

Resolved! Typo and entered the wrong IMEI when transferring number.

Managed to enter the wrong IMEI and now the transfer of my phone number is stalled. No way to correct from my end as far as I can see from the text message sent to my old phone. Can I re-submit the phone transfer details somehow? Transferring from 7-...

CAN'T DO A PAYMENT

Hello, I have got an error, that my number is suspended and I should reactivate my account by pay, but, when I tried to pay, I have got a message: "Oops, something went wrong, please try again". And I don't know what to do, because I need my number n...

Resolved! How may one use only part of accounts available funds?

How may one use only part of accounts available funds?Is it possible to select only a portion of available funds and the balance by credit card on file? For example if one has a $40 plan and has $100 of available funds may only $20 of the funds be s...

Resolved! why is this chabot not working, my plan auto changed when i paid my bill

why is this chabot not working, my plan auto changed when i paid my bill and i lost my 2gb per month. I did not change my plan i simply click reactivate.

Resolved! Refer a friend

Just curious to see how many referrals people have on here. I'm having a hard time to get people to use my referal code (I might need a better sales pitch haha).

Password will not reset

Tried reseting my password and it all me all the steps but at the end it won’t allow it to change it gives me a message of your error? What the use of a reset if it doesn’t work?

Community

Forum Posts