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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! Unable to log in

I have 2 accounts and 2 different phone numbers. One account I can log in with no problems. The other account, that I need to update payment info, is not letting me log on. What could be the problem? Seems the account is still active as I can receive...

Cucucita by Great Neighbour / Super Voisin
  • 324 Views
  • 8 replies
  • 0 Bravos

Resolved! US roam talk and text not working

I purchased the US roam talk and text , my outgoing calls not working and God knows how many incoming calls did not go through....In the US now, tried everything what SIMon said ...useless 

Raffi2 by Great Neighbour / Super Voisin
  • 353 Views
  • 6 replies
  • 0 Bravos

ask question

my previous provider is fidoI have changed to public mobilebut I called Fido, the customer service says I am still with them, I still need to pay for the bill, I am very confused, I need help

yx1997 by Great Citizen / Super Citoyen
  • 920 Views
  • 38 replies
  • 1 Bravos

Resolved! sign in

I cant sign into my account

Terry10 by Great Neighbour / Super Voisin
  • 169 Views
  • 5 replies
  • 1 Bravos

Resolved! Data usage does not equal actual data used

 I was just checking my account because I had changed my plan and wanted to make sure the new plan activated on my renewal date. I noticed that my data usage is showing as over 3g used, when a) my plan JUST renewed a couple of days ago &b) the usage ...

Midge1 by Great Neighbour / Super Voisin
  • 264 Views
  • 4 replies
  • 1 Bravos

Resolved! Still being charged after porting out

Hi, I ported from Public Mobile to Telus in December 10, my billing cycle was on 23rd monthly. My mistake for trusting that the system will work properly so I didn't cancel my auto-pay. Now I can't login to my old account to disable auto-pay, contact...

thongtnt74 by Great Neighbour / Super Voisin
  • 289 Views
  • 3 replies
  • 0 Bravos

Resolved! Getting "Error Logging In" when creating a ticket

Hiya, I created a community account so I could submit I ticket, but when I try to log in with my community account username and password on the "Submit a ticket" page, I get "Error Logging In". My community account username and password works to logi...

lread1 by Good Citizen / Bon Citoyen
  • 1014 Views
  • 12 replies
  • 3 Bravos

Resolved! Does the Google Pixel Watch LTE work on Public Mobile

Hi, Can anyone confirm that the LTE version of the Google Pixel Watch works with Public Mobile please? Happy to listen to speculation but ideally looking for someone who has the watch and has it working. Thanks!

cenbarter by Great Neighbour / Super Voisin
  • 652 Views
  • 4 replies
  • 1 Bravos

Resolved! US Roaming use after 3G shutdown in U.S.

I have purchase a 3G service in Canada. I will require US roaming. Will I be able to use 4G services in the U.S. with Public Mobiles U.S. Roaming or will I only be able to use what limited 3G service may be available. What do you suggest that I do ?

alorentiu by Great Neighbour / Super Voisin
  • 515 Views
  • 7 replies
  • 1 Bravos

Resolved! Paid for SIM card but no confirmation?

Hello, I decided to try PM today, I went on the website and purchased a SIM card online for $11.30. After submitting my details I was prompted to change my billing address; while changing my information to the correct address for billing my online ba...

JadisonMackie by Great Neighbour / Super Voisin
  • 375 Views
  • 7 replies
  • 2 Bravos

Resolved! New phone compatibility

is Motorola Edge 2022 phone compatible with public mobile plan?

atilara by Great Neighbour / Super Voisin
  • 384 Views
  • 6 replies
  • 1 Bravos

Re:data

I do not have data to access internate.My plan is 45 per month with unlimited data.How come I do not have internate.please advice? Also how do I change my plan to have an unlimited data for the whole month?

M20005281 by Good Citizen / Bon Citoyen
  • 270 Views
  • 7 replies
  • 1 Bravos

Resolved! trouble signing in

Good morning, I am having trouble logging in through my email.  I have tried two different emails and the forgot password option but i am not receiving a code to enter.  I am trying to get into my account as i have a phone umber that isn't getting se...

Adriana1 by Great Neighbour / Super Voisin
  • 635 Views
  • 21 replies
  • 1 Bravos

Resolved! Change number

I mistakenly changed my number how do I get my first number back ? 

Zainab1 by Great Neighbour / Super Voisin
  • 250 Views
  • 3 replies
  • 1 Bravos

Resolved! Activation

Activated phone yesterday but not getting any incoming calls or texts

Madison2008 by Great Neighbour / Super Voisin
  • 234 Views
  • 6 replies
  • 1 Bravos

can't access data

my subscription of $50/m plan was renewed automatically but can't access data usage. please help, had to rely on home wifi to have internet access.

20205 by Great Neighbour / Super Voisin
  • 195 Views
  • 5 replies
  • 2 Bravos

Resolved! Talk to someone?

Hi, I was charged for the wrong plan and need to talk to a person to have it changed to our usual plan.  Awful that public would charge double the plan.  It has always been $15/month and they charged $45!  Why is it so hard to talk to a person?  What...

YuriV by Great Neighbour / Super Voisin
  • 377 Views
  • 7 replies
  • 2 Bravos

Resolved! Can't access my account

I don't remember the email address associated with my acct. Need to update my payment so I don't even have service right now...having to use my home wifi...unable to connect with an actual person

Josied by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

CS_Agent sending bit.ly links

In this day and age of phishing scams you think a company wouldn't be sending you third party links that look like phishing scams.  I'm guessing they get paid a few pennies when someone clicks on these? I've already verified myself with PIN why would...

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Kren0m by Good Citizen / Bon Citoyen
  • 335 Views
  • 6 replies
  • 2 Bravos

Resolved! reward points

I have just switched my cellphone provider to Public Mobile because I saw that Public Mobile gave 15% points for every dollar spent. However, after I paid my first bill, I noticed that there were 5% points for every dollar I paid. I was not sure if t...

zhengbe2 by Good Citizen / Bon Citoyen
  • 344 Views
  • 2 replies
  • 0 Bravos

4 g speed not 100mb/s

Hello, my plan says my data speed is 4g (100mb/s) but when I do a speed test it shows 3 mb/s in fair reception. CURRENT PLAN$4015 GBdata at 4G Speed• 30-day plan• Unlimited Canada-wide Talk• Unlimited International Text

nickm1 by Great Neighbour / Super Voisin
  • 185 Views
  • 2 replies
  • 0 Bravos

Resolved! This service does not reactivate

I have founds of account but since 6 days ago it can't reactivate service and it says I need to pay but I got success even invoice of pay but it keeps not working I am desesperate 

Gerardo65 by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

Why was account information access blocked this morning?

 Early this morning before posting a question, my account information seemed to be blocked or could not be accessed for some reason. No reason for it was provided. This is my first month of service with this account and it was paid in advance, so the...

Word-Nerd by Great Citizen / Super Citoyen
  • 339 Views
  • 9 replies
  • 1 Bravos

Resolved! esim and voice calls

I will be travelling to New Zealand and Japan, I will leave my Public mobile sim card in my phone and I will be purchasing an additional data only e-sims for each country.  My phone supports e-sims.I want to be able to make voice calls and keep my pu...

happytooth by Great Neighbour / Super Voisin
  • 567 Views
  • 6 replies
  • 0 Bravos
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