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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I can’t use my phone

I paid for my minutes and I tried to call out and it won’t let me call out saying that my phone isn’t hooked up. It should be hooked up. I paid for my minutes, so please help me.

Resolved! New Plan.

If I change my plan will I still get my $1 a month reduction for each year of membership plus the .5GB for auto renewal?

I gb add on problem

I need to add on 1 gb of data. I did it last week and I can’t add another on

I can’t re set

I need to reset my password, however the page keeps failing? I cannot log in to update my new banking info to pay this bill?! I’m currently on an organ transplant list , so I need my phone! Please help!!

Resolved! Public and Walmart

This may sound like a silly question, But: I told a friend to check out public and while he was looking at phones somewhere, the salesperson told him that Public Mobile was no longer accepting new accounts, that they were honoring existing accounts, ...

Resolved! 1 GB data Add-on added three times, I only need one.

I tried to purchased an 1 GB data add-on, but there was an error and the transaction didn't complete, so I tried again. Eventually, I received the message that the transaction was succesfully completed, but I noticed in my credit card statement 3 tra...

Can't receive phone calls or texts since yesterday around 2pm

I haven't been able to receive texts or phone calls since yesterday, it just goes straight to voicemail.

Do posts and bravos result in account point credits or dollars.

Resolved! Remove saved screen shots and uploaded pictures.

I do realize that here have been posts and solutions on how to remove unwanted photos from one's community account but the solution given does requires the additional step #3. To delete community account screen shots follow the following steps:My Pro...

US Data Roaming not working

Bought the US data roaming add-on but not getting any data service. On T-Mobile 4G network, tried AT&T but failed to even register. Any advice for troubleshooting? have I wasted my money?

Resolved! Call forward to a US number

Can I forward my number to a US number if I have international minutes on my account? I plan on getting a 5 days sim card for the US and I would like to forward my calls to it.

Resolved! Being charged for add on not authorized -- why?

The following un-authorized add on appeared on my account page-why? (100 Minutes Canada-Wide Talk. -$5)PS. Also another family account shows the same un-authorized deduction. It looks like the accounts were credited $5 because or the last Decembers "...

Resolved! Account Suspended

Why would it say my account, (and one for my wife), is suspended on May 08, 2023? We have a credit card set up to pay that is valid through to September 2023... and have a pending charge for both phones coming through on the card.

Resolved! Join Public Points

What if I join Public Points, will I loose my rewards that I accumulated in last few years?

Resolved! Travelling to the USA

Hello,My plan notes that "unlimited international text" is included. Does this mean that I won't have to purchase the $15 US roaming add on in order to receive/send texts while I'm in the US? Thanks,Lara

Resolved! Lost phone

I lost my phone and paused my account. No problem. This was around 3-4 weeks ago. Got a new sim card today for public mobile and reactivated. Seemed like there was no problem. The phone is an old one from my daughter. It won't let me make a call. E...

I did not received promo of 40 dollars on 60 dollars plan

Please help, I am a new user but did not received promo of 40 dollars on 60 dollars plan.How can I get that offer?

Income text and talk doesn't work

Is public going to get VOIP support?

Just looking for better call quality

Needig help

9an you help me with this back on track program it is a program to recuperate your Driver license back after DUI so on june 11 at 11:00 am I have appointment over the phone I wait the day and no one call both the say they did so now they ask me pr...

Resolved! plan suspended due to credit card expired

Please kindly advise how to up date credit card? thank you

data consumption

Resolved! Legacy Loyalty Rewards Reset after Plan Change

I was on the 2016 Holiday Promo until I switched to the 35/mo 20GB Promo from Black Friday. My 90 day plan just renewed, and I see that my rewards, specifically my loyalty rewards, have been reset. For my next payment cycle it shows "0" for my loyalt...

Resolved! Need to change password

Hi, My credit card, which I used to pay my son’s monthly plan, was hacked and I had to cancel it. I want to add my new credit card number to my account, but I forgot my password. I tried to get a new one, but the email to reset my password never arri...

have a new sim card and phone it wont let me switch

there is loads of info on if you switch to pubic and how to enter your sim yadaa yadda BUT if you want to put in a new sim card and new phone there isnt an option for this it will not allow you to enter your new info unless you create a whole new acc...

Talk

During the outage today, several calls that I did not make are showing in my Usage History. Was my phone hijacked?

Talk Services is back on

Resolved! Unable to make phone calls

I am unable to make phone calls after a recent plan change Please arrange to resolve

Just saying. My phone is now working in Central North Alberta.

Can't make or receive phone calls.

Cannot make or receive phone calls. As soon as I make phone call it disconnects and same for when J receive a phone call it just disconnects.Text messages and data works fine but can't do any phone calls.

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