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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't make or receive calls

Hello my phone was working this morning. All of sudden I can't make or receive calls. But I can text. Please help

For those wondering why your phone won't dial out

There is currently a service outage in some locations.

Can't make or receive calls (Calgary)

Why can't I make or receive a phone call? iMessage is working, but that's it. Help!!

Resolved! add-ons

I purchased US Roam-Talk Txt 3 GB Data(15d) on January 29th (have an invoice confirmation) but the plan was not activated - I wasn't able to connect to internet on 29th/30th and on 31st wasn't even able to text - received an automated response "Sorry...

CALLS DROPPING

Why are my calls dropping? Won't even go through, why is it not clear connecting?

Service not working

When making a phone call it goes from:Calling....To call ended by itselfSIM has been removedPhone has been reset and shutdown multiple timesI'd rather not do a factory reset as I don't have the time to back up my stuff. Suggestions would be great ...

Cannot make or receive calls. (Calgary)

Sim card has same issues in various phones. My partners Public mobile phone has same issue. Phone will start call then immediately hang up. Or receive call. Show caller ID. Then hang up in 2 seconds. Sms works. Seems like other people reporting sa...

Phone Calls Not Working

Every time I try to make a call or access my voicemail it says call failed.I have tried multiple troubleshooting steps and it still isn't working.

Can't make or receive calls

All of a sudden today. Everyone in my family that is with public mobile.. there are 3 of us.. cannot make or receive calls. They are dropped right away if tried. Is something going on with the system? My data seems to be working just not the phone pa...

Can't receive or make calls.

I could use my phone this morning, but this afternoon my phone rings, bit as soon as I answer it hangs up. Same when I dial a number it seems to go through then cuts off. Anyone have any suggestions as to what I can do?

IOS 14 - goes straight to voicemail

Starting Feb 5, my iPhone 14 used to receive calls. Now it doesn't - not from trusted sources, unknown sources, or my land line. Yes - I've looked at all of the phone's internal settings.Yes - I've done the reboot with suspend trick.Anybody else havi...

Resolved! 7723 google ping

I had pixel 4XL and Kept getting 7723 turned off SMS MMS worked, but then the phone went to voicemail and could not receive text so spent $700.00 for pixel 7 and its back to 7723 and SMS APP has no turn off starting to think it's not worth the work t...

Resolved! Need an Invoice

Can I please get an Invoice for my payments from May 1, 2022 to Dec 31 2022?Thanks!

Resolved! Where is the $15 for 15 days Add-On for US minutes & text?

I’m in the US for 30 days. I purchased the first 15 day talk/text plan when I left Canada for $15. I’m looking to renew another 15 days for the balance of my stay but the add on option appears to be gone … I can only find a “bundle” of data & minutes...

Resolved! Travel to Mexico

I am going to mexico for 2 months, I have a 2021 moto gplay phone , I have seen others ask similar questions and its all gokeep or Maya which I don't think it will work in my phone. I am using public mobile because of a budget, can't afford new phone...

Resolved! 3g to 4g

So I am having trouble wit the signal cutting in and out when using Microsoft teams when driving. It uses data (no call in number) I would like to switch from my current 3G plan to a 4G plan to see if that fixes it. Can I switch and keep the discount...

Resolved! Ticket

How on earth do you raise a ticket here, its been 11 business days still no SIM card. I get directed to the bot and then click on submit a ticket it then asks me to login and comes back every time with a login error. This is despite the fact that I a...

Credit card payment

I want to change credit card details

Resolved! Phone Number for Top up ?

Is there a phone number to which one can top-up their plan instead of using *611 ?

Resolved! so after updating to the new reward system. we lost our loyalty rewards, right?

I am kind of regretting now to change it to the new system. No worth it.

Resolved! Activation > Credit Card not working

Hi, i've been trying many times to activate 1 new sim card with my credit card. It keeps saying at the end of the activation that My Credit card infos are not good. I then, tried with another credit card, still the sameI also tried with another sim c...

Resolved! over charge

I changed my plan to $45 this month and I have a $4 monthly reward. But I was charged $47. Anybody knows why?

Resolved! Need a referral code

Please kindly send me a referral code.Thanks

It won't seem to let me port my number over? What's the deal?

publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

I live in Vancouver during spring and summer and in the Philippines during fall and winter there.I suspend my account for 3 months, reactivate for a month and then suspend again for 2 months.So my account is suspended until I return April 2. I just f...

Resolved! How do I get the better plan when I am kinda on it now

Ok first I am getting a little pissed off with Public screwing me over.I have been with them for over five years. I pay with auto pay and I have one referral.On the old rewards plan I would getting a reduction in my bill of $8.00 a month.The rewards...

Resolved! how long does it take to switch over from koodo to public mobile via new sim?

Resolved! Better Plan

There is an offer for 15 gig of data for $40 instead of only the 7 I presently get. How do I get this better plan?

Suspened account

I made payment. And plan not rewing still saying suspended

Lost phone

Lost phone and do not remember what email I set it up with. I have a new phone but with a different provider. Trying to cancel public mobile as I am paying for it but not using it. Not sure how to log on to do this without knowing my log in details

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