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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22081 Views
  • 181 replies
  • 24 Bravos

Resolved! Ordered SIM card, but promo expires tomorrow

I want to get the boxing day deal and I ordered a SIM card. But the SIM card will not arrive for another 5-10 days and the promo expires tomorrow. I cannot make an account without the SIM card to select the plan and I cannot submit a ticket without a...

vicky67 by Great Neighbour / Super Voisin
  • 395 Views
  • 6 replies
  • 0 Bravos

Resolved! Bell Fibe and Public Mobile - conflict

Since our building changed from Cogeco to Bell Fibe, all wireless to the TV, We have had problems with our PM phones.We cannot call or receive calls. It may be fixed for one of the phones, but how do you tell if someone has tried to call?5 days after...

HomePhone75Q by Good Citizen / Bon Citoyen
  • 1022 Views
  • 22 replies
  • 1 Bravos

Resolved! Public mobile self serve page down?

Trying to login to my account, I keep getting " Page Expired. The page you are trying to access is no longer available." Is the PM website down ?

9R3W4L by Good Citizen / Bon Citoyen
  • 223 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan

Can I reduce my monthly cost on one of my plans if NO TEXT AND NO DATA MB IS NEEDEDJUST TALK?  Melvs

Melvs by Good Citizen / Bon Citoyen
  • 375 Views
  • 7 replies
  • 1 Bravos

Resolved! Monthly bill

I need monthly bill for my proof of address. How and where to find it in the online account?

Allen10 by Great Neighbour / Super Voisin
  • 571 Views
  • 7 replies
  • 0 Bravos

Can receive texts with US unlimited talk and text

I haven’t be able to receive any texts while in the US. I have the 15 days unlimited talk and text, plus 3G. I’ve turned off my phone and did everything the bot told me to do. I’ve been here three days not, but my account says I still have 15 days le...

T-reid by Good Citizen / Bon Citoyen
  • 689 Views
  • 27 replies
  • 0 Bravos

Resolved! No Service

Thank You again for everyone's help, I contacted Telus and they confirmed that the port was successful, however, I still do not have service, they advised me to request tech support thru here. Currently, my phone number should start with 309, but it ...

Akilies by Great Neighbour / Super Voisin
  • 214 Views
  • 4 replies
  • 0 Bravos

Resolved! New SIM

Hi - My daughter lost her phone so I logged into her Public account to change her SIM number when we got a new card. I type in the new number and when I hit save, the numbers all go back to zeros, not letting me save the new number. Help! 

Ayva by Great Neighbour / Super Voisin
  • 345 Views
  • 7 replies
  • 0 Bravos

Porting Fail

Thank You to all that has help me with getting my number ported to Public Mobile, I was able to get the request from Koodo to port my number, I have confirmation the account now is closed at Koodo but I'm still unable to have my phone activated, they...

Akilies by Great Neighbour / Super Voisin
  • 491 Views
  • 16 replies
  • 0 Bravos

Resolved! plan change

Today I changed my plan from 5 GB to 15 GB for the same price, it's 1 day before my bill due date, and instead of clicking on "change on renewal day" I pressed "change now" and paid.now I see that I will have to pay again tomorrow my full bill.how ca...

kevka by Great Neighbour / Super Voisin
  • 189 Views
  • 2 replies
  • 1 Bravos

Didn't get the plan I purchased.

I was previously on an embarrassing 6GB 3G/$45 plan with Public, which would get you laughed out of business in any other developed country. I supposedly switched to a still meager plan of 15GB of 4G/$40 like as if they just don't have cellphones in ...

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plcd by Good Citizen / Bon Citoyen
  • 334 Views
  • 7 replies
  • 1 Bravos

Data used without authorization

Hi, a significant amount of data was used at 12:11 am, the phone was not being used at that time, no calls, no text, no streaming, no surfing. Can someone explain?

DJQ by Great Neighbour / Super Voisin
  • 335 Views
  • 7 replies
  • 0 Bravos

2 factor authentication in Mexico

Hello, I have a public mobile Canadian phone number.   Currently I am in Mexico using a Mexican SIM with a Mexican Phone #. I need access to an online account of mine that is set up with 2 factor Authentication. Is there a way I can forward texts fro...

socanadian by Great Neighbour / Super Voisin
  • 347 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Change, Rewards...? $15 Plan, Unlimited Incoming Calls...?

 Hello,    So my mother got onto the $15 plan over a year ago   100 minutes, 250MB, Unlimited Text    I just got my grandpa setup with the $15 plan over the Christmas holidays over a week ago, and it showed Unlimited Incoming Calls included...   Does...

Christo4 by Good Citizen / Bon Citoyen
  • 663 Views
  • 10 replies
  • 0 Bravos

Resolved! No Auto-Pay Credits...?

 Hello, new to PM here... One of the reasons I eventually moved over to PM, is because of the Rewards. I got my mom on it a year ago, so got familiar with the Rewards system, on which she benefits tremendously. She's getting $2 Off every month for Au...

Christo4 by Good Citizen / Bon Citoyen
  • 313 Views
  • 6 replies
  • 0 Bravos

Accessing an account.

One of a number of my friends I have gotten to join Public Mobile would like to access their account and has been unable to. She has a Username and password but the login screen asks for an E-Mail address and password. She enters this information and...

Scribe_55 by Good Citizen / Bon Citoyen
  • 488 Views
  • 13 replies
  • 0 Bravos

Resolved! Can’t log in to submit a ticket

We ordered SIM cards Dec 26 and they just arrived yesterday (after the $35 Boxing Day deal ended )I’ve tried multiple times with multiple password resets and carefully checking the account info as I attempt to log in so that I can submit a ticket. It...

Mikehale by Great Neighbour / Super Voisin
  • 448 Views
  • 5 replies
  • 0 Bravos

Resolved! Would this phone work with PM?

Hello everyone! Would the Samsung Galaxy A13 (A135M/DS) - International Version work on PM network? Thanks a lot! Math

Matheo by Great Neighbour / Super Voisin
  • 353 Views
  • 9 replies
  • 0 Bravos

Resolved! loyalty rewards

I have been with public mobile for over 2years why am I not getting the proper discount

ma8 by Great Neighbour / Super Voisin
  • 338 Views
  • 10 replies
  • 0 Bravos

Resolved! Sign in trouble

I am new to pm  1 week .I have signed into my account for the first 2 days however the past 2 days I can’t sign into.I have done a password reset but it says unauthorized action . I have also tried signing in with my laptop. No sure what else to try ...

Bmvanbese by Good Citizen / Bon Citoyen
  • 312 Views
  • 5 replies
  • 0 Bravos

Resolved! I can't reactivate my account!

Once again a lack of any warning emails my account was going to be cancelled today, but I am trying to reactivate today and it won't let me, shouldn't I still have today to activate?

phunction by Good Citizen / Bon Citoyen
  • 865 Views
  • 28 replies
  • 0 Bravos

Resolved! Need help

 give her money back in your bank account 11.50$

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