Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Resolved! Please help me find out who is my phone carrier!

My phone has a problem and the customer support for it has a page where it requires me to choose from a list my phone carrier. Public mobile is not on the list but as far as I know it uses Telus network and on the list there are Telus Mobility and Te...

RossRoss by Great Citizen / Super Citoyen
  • 659 Views
  • 19 replies
  • 1 Bravos

Resolved! not receiving calls

i switched to public mobile about 2 weeks ago and cant receive calls, I contacted my previous provider and they told me it is an issue with porting the number on public mobiles side of things can someone please send me a link to talk to someone in pu...

Resolved! Plans

So I noticed today plans seems to have changed across all Carriers today and the confusing part is on pm there’s 3 4G plans caught my attention first one is 8G for $50 x3 points $7.50second is 20G for $55 x3 points $5.25Third is 15G for $60 x3 points...

Handy1 by Mayor / Maire
  • 356 Views
  • 8 replies
  • 1 Bravos

change credit card information

have to change the autopayment information, but after sign-in, could not get verification code because the email address is no longer available. need help. and the *611 failed 

Jennyhong by Great Neighbour / Super Voisin
  • 429 Views
  • 6 replies
  • 1 Bravos

Resolved! unregistered sim \ no network connection

just spent the past five days trying to connect to Public Mobile. i've tried everything suggested to me through Community but nothing is working. i keep getting errors \ unregistered sim and no network connection.what is the problem? 

Trevor55 by Great Neighbour / Super Voisin
  • 362 Views
  • 5 replies
  • 1 Bravos

Resolved! Transfer (Port) number from Rogers

My aunt had a landline with Rogers and wanted to move her number to a cell phone to take to long term care. Rogers claimed that they couldn't transfer the number out, so I got her a Rogers cell plan. I'd like to change that to a less expensive plan (...

kathc by Great Neighbour / Super Voisin
  • 391 Views
  • 5 replies
  • 1 Bravos

Resolved! Purchased Phone Do Not Have Tracking Info/Receipt

I placed an order for a phone recently. I did not save a receipt if that option had been provided, and I do not have the ability to track my order. How should I proceed as the process is a little anxiety inducing. Thanks

Resolved! Free International calling minutes

I have been using the PM offered international calling minutes. Having so much of my minutes left under my account, I still cannot make calls now. I wish I could speak to a real customer service rep from PM to solve the account issues. PM, please hel...

Query by Great Neighbour / Super Voisin
  • 584 Views
  • 8 replies
  • 0 Bravos

Resolved! PUK and SOS

My son has been unable to use his phone for a few weeks.It says Enter PUK on one screen (what is PUK?)and SOS only where Public Mobile is.  He doesn't know what he did to get put in PM jail How do we get outta jail?

Screenshot 2023-01-09 at 8.40.28 PM.jpeg Screenshot 2023-01-09 at 8.40.42 PM.jpeg
marspice by Good Citizen / Bon Citoyen
  • 451 Views
  • 4 replies
  • 0 Bravos

Resolved! 50 outgoing texts

I have run out of the 50 outgoing texts but have 1000's of minutes left and lots of data in the $13/month plan still. How can I get more outgoing texts added??? There is no add-on option that does this except upgrading my account it seems to the $35/...

My account

Hello my recent bill was much higher than normal. Checked and plan had been changed without notification or authorization.  When sent request for reason and credit of funds was told it was billed correctly for the plan.  Wanted to know how the plan s...

Bradpotter by Great Neighbour / Super Voisin
  • 197 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting

Can I add a second number to my existing public Mobile phone? 

Resolved! 4G service

I understand 3G service is being phased out over the next year. What will happen to us on a 3G service? Will we have to upgrade to 4G or our phones wont work? Thank youBob

jagrl1942 by Great Neighbour / Super Voisin
  • 348 Views
  • 5 replies
  • 0 Bravos

Resolved! Internet connection

I cannot access the internet with my iPhone SE. I have internet thru my home network so I know it is not my phone, but I cannot access the internet away from home. I live in Calgary, so I think it should be easy to get a connection in this city. My "...

TSK by Good Citizen / Bon Citoyen
  • 660 Views
  • 15 replies
  • 0 Bravos

Resolved! My account number

I need to know my account number where can I get?

Chabe2023 by Great Neighbour / Super Voisin
  • 667 Views
  • 16 replies
  • 0 Bravos

Resolved! Cancel Account

Due to the death of my husband, I need to cancel his cell phone plan with Public Mobile.

EWPerih by Great Neighbour / Super Voisin
  • 311 Views
  • 5 replies
  • 0 Bravos

Not getting phone calls

My phone calls do not come through so I can pick them up and do not go to voicemail. 

Brittani by Great Neighbour / Super Voisin
  • 223 Views
  • 6 replies
  • 0 Bravos

Resolved! Change email address on the account

I recently changed email providers and need to change the email on my account.  I can’t log in because it’s the old email.  How can I do this?  Spent the last few hours trying to get assistance from public but no further ahead. 

venedam by Good Citizen / Bon Citoyen
  • 628 Views
  • 15 replies
  • 0 Bravos

Payment

I can’t get my BMO card to work anymore

Tamra72 by Great Neighbour / Super Voisin
  • 253 Views
  • 4 replies
  • 0 Bravos

Phone use in Barbados

Is there an add on I can purchase so that I can use my phone in Barbados?

Lalo9 by Great Neighbour / Super Voisin
  • 401 Views
  • 11 replies
  • 0 Bravos
Need Help? Let's chat.