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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12688 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23885 Views
  • 183 replies
  • 26 Bravos

Resolved! About My SiM

My sim is not working even when I paid the payment. 

Sadiya12 by • Good Citizen / Bon Citoyen
  • 760 Views
  • 16 replies
  • 0 Bravos

Resolved! Can’t add funds to account

Hi there,Trying to add custom amount of funds to account but keep getting the error message: Oops! Something went wrong, please try again later. This has been happening for over 2 weeks. Any advice? Thanks!

Resolved! "roaming"

travelling to the caribbean.  Have international text and bank of international LD minutes. Am i subject to roaming charges just by being out of market or will I not see any charges as long as I don't burn off international minutes.  And of course us...

mroszell by • Great Neighbour / Super Voisin
  • 609 Views
  • 11 replies
  • 1 Bravos

Resolved! Cancelling Plan

What happens if I cancel in the middle of a payment cycle? Am I billed for the whole month?

damos1 by • Great Neighbour / Super Voisin
  • 262 Views
  • 1 replies
  • 0 Bravos

Auto withdrawal pymts

I'd advise not to use auto withdrawal. They don't pay attention to dates, keep moving payment date up, until like today, they suspended my account because the money isn't there. Maybe if they took it out on the right date, they'd get it!I've tried to...

Kay89 by • Great Neighbour / Super Voisin
  • 744 Views
  • 22 replies
  • 0 Bravos

Plan Change Request

Hello. I have been regularly using a plan of $15/month for limited call time, unlimited texting and 250MB of data. Recently, I discovered that my plan unexpectedly changed, and I was not aware of this until a few months in, after I had made a few mon...

dison28 by • Great Neighbour / Super Voisin
  • 211 Views
  • 4 replies
  • 0 Bravos

SIM swap

I have been trying to change my SIM card for 3 months now, because I lost my phone with my original SIM in it and I don’t want to change my phone number. My monthly payment of $45 has come out every month and I have not been able to use the services ...

SkylerFortier by • Great Neighbour / Super Voisin
  • 261 Views
  • 3 replies
  • 0 Bravos

Leaving public mobike

Hello, I want to leave public mobile services as I got a cheaper deal with another carrier. Can you please stop my service and credit the billing of this cycle?

Resolved! US voice roaming

I have a plan that includes full time US Roaming. I am having trouble with voice service in the US but data service works fine. I have always had good voice service up until this year. I am pretty sure this is related to the 3G HSPA shutdown that is ...

IslandFred by • Good Citizen / Bon Citoyen
  • 753 Views
  • 16 replies
  • 1 Bravos

Unknown Caller

Hello,My mom setup an ignite phone service with Rogers. Every time I call her using my phone it comes up as “unknown caller”. Is Public mobile blocking my caller id?

Msawers by • Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

Don’t have access to email account

Hey there! I’m trying to login to my account to make a payment. When I login with my email and password, it asks me to verify the account via email. I no longer have access to this email account, and I cannot find a number to call or email address to...

MRGRIFF by • Great Neighbour / Super Voisin
  • 398 Views
  • 5 replies
  • 0 Bravos

Whats needed to port a seniors landline to Public?

Ive helped many others port cells to PM, but never a landline.  And coming from a senior, they have no email address, and I doubt there landline can receive SMS. So what will be needed to port a Rogers landline to PM?  Will the Rogers account number ...

thegman by • Good Citizen / Bon Citoyen
  • 307 Views
  • 6 replies
  • 0 Bravos

no phone service

hey I recently switched to public mobile and when I switched I was told that everything would work very smoothly and they would port my phone number. However, I have not been able to use my calling for almost a month now. it is very frustrating as th...

sophiegay by • New Neighbour / Nouveau Voisin
  • 455 Views
  • 8 replies
  • 0 Bravos

Change plan on renewal date not working.

Hello, For the past two months now I have been scheduling the plan change from the $55/month 20Gb plan, to the $40/month 15Gb plan - for whatever reason, both attempts at scheduling the plan change have failed. I would select the option to change my ...

cgrey by • Great Neighbour / Super Voisin
  • 309 Views
  • 6 replies
  • 1 Bravos

Cross connected call

I was speaking to a company and needed to do a conference call. I called the other number which was saved to my contacts so no misdial, and it connected to someone not at the phone number I dialed. Do cross connections still happen with cell phones? ...

Colincastle by • Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

US talk and text addons

I've noticed that the US addons were 10 days (a few months ago) and now are 15 days.  Is 15 days now the only option?  Also, can data be used with the 15 day talk and text roaming plan, or does data require a separate roaming fee?

susellin by • Good Citizen / Bon Citoyen
  • 495 Views
  • 13 replies
  • 0 Bravos

Resolved! Data

Paid for 1gig ad on yesterday but doesn't show in my account 

27atFranko by • Good Citizen / Bon Citoyen
  • 455 Views
  • 9 replies
  • 1 Bravos

Tax Exemption

I'm a status Indian. How would I go about getting the tax exemption from PublicMobile.

Trisharmt by • Great Neighbour / Super Voisin
  • 258 Views
  • 3 replies
  • 0 Bravos

new activation problem

Hi, I'm a current Public Mobile customer. I ordered a new SIM card for my wife who used to be a Public Mobile customer two years ago. I placed the SIM order using my account info. Last night, we tried to activate the new SIM using my wife's account (...

lxfyoung by • Great Neighbour / Super Voisin
  • 264 Views
  • 5 replies
  • 1 Bravos
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