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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

payment not processing

I'm set up for preauthorized payment and this month it didn't work. I signed in to re-enter my credit card info and it still won't process. Says opps! error, try again later. My credit card hasn't expired, so I don't know why payment won't go through...

Resolved! Public Mobile testing VoLTE in south Alberta????

Looking thru my call history I noticed a name with [HD] behind the name.Quick google search says that call was VoLTE .Telus ie. Publicmobile testing the network???Very interesting3G shut down may be sooner than 2025.

can not make calls or receive and my account is active and fully pa

can not make calls or receive and my account is active and fully paid! I went into account which is supposed to be on auto payment by credit card and it showed a $4.00 credit. I went into system and made my months payment to see if that would help ...

need a port request asap

I need a request sent to Virgin right away. Have been trying to get this service set up for days on end...not resolved yet. Once the request is sent I will contact Virgin within 90 min. Each time you send it it times out because I don't see the reque...

no calls , just texts

can not send or recieve calls , but texts go through fine , I live in a very rural area , any help

Can’t call out

Is anyone else having issues with the phones not being able to call out

Resolved! Why can't I get new deals?

Recently saw a deal for 15 Gigs of data for $40 a month. If I sign in, I can't even see it as an option. Why are existing customers being given the shaft? I've been with Public Mobile for years, and affordability is lagging behind other companies. Ti...

Resolved! Can't make calls to certain numbers - 6UM1 errors to numbers that are working.

Hello, I am trying to make local calls and they do not complete. This problem just started today. I have unlimited minutes and my account is paid and up-to-date. An example would be a local call to and from my landline does not complete and reads ou...

Resolved! US add on with data

I have been purchasing a $30 roaming add-on that includes 3GB of data as well as unlimited texting for 15 days but I can no longer find that option under add-ons. There is just a 15-day unlimited texting one. How do I find that add-on again?TIA, ever...

Cant recieve calls

hi all so just as of 2pm today I cant recieve any calls without dialing 1 289.......first texting and i can make calls just fine I shut off roaming as thought maybe it thinks in longdistance, changed back to my old phone thinking was the devi...

Can’t receive calls or texts

I can’t send or receive texts but iMessages work just fine. I also can’t receive calls but I can call other people.

Has anyone found a solution to the (calling not working) issue?

I'm a customer for over 2 years. I've tried all recommended troubleshooting ideas. Nothing has worked. My husbands Public Mobile service is working fine...so it's not an area outage. Texting works, calling does not. Has anyone figured this out?I...

Add ons not working

My add-ons are not working in the US even when I am connected to T-mobile. It says "your plan does not have texts in the united states. Please select an add-on" but when I go to my account, I see the add-on there.

Resolved! Cancel account

I want to cancel my account

Resolved! Can’t access my account

Hi, I can’t access my public mobile account to access my account number.

Phone stopped working

While I can get texts, whenever I try to call someone it says "number invalid". When someone calls me it never goes through. This just started this afternoon

Resolved! Unable to Call

Hi,My plan expires in 5 days from now. I’m supposed to have unlimited US and Canada calls, although, for some reason every call I’ve made today goes straight to voicemail saying “8UV1…”. I can’t call anyone in US or Canada. How can this be fixed as i...

Resolved! Need sim card

Hi sir, I didnot receive my sim card yet. I ordered it last week.When will I receive? My order number 327566. I will wait for it to activate my phone number.Kindly advise me.

Resolved! US add-on added prematurely

I recall adding US add-on and it only activating when I was in the States, so bought it in advance this time only to discover the clock started already while still in Canada. Can I stop the clock until I need it?

Resolved! I couldn't make call to a valid number

Hi there, Something very weird happened today. I couldn't make a phone call to 1 (866) 523-4357. A perfect legit business number. The call was immediately disconnected from my side saying invalid service . In the meantime I could reach the number fro...

Resolved! not able to submit a ticket even though i log in and then fill the form- says user name error.

i dont know how they are running this mobile company- its 30yrs backwards

unlocking phone

Resolved! 6UT1, the number you have reached is not in service

Unable to make or receive calls. Tried resetting network settings, resetting SIM card, cycling 3G and LTE. Still no dice. not sure what else I can try. This was working perfectly and this afternoon suddenly not able but I can browse net and send and ...

unlock a phone

-when i changed my sim card- the flip phone is asking for network passcode-is it because phone is locked with PM-pls send the passcode.

MORE MINUTES

GOOD DAY, SORRY I AM NOT YELLING, JUST HAVING TROUBLE WITH MY EYES. I ASKED THE COMMUNITY ABOUT "500 min Canada-Wide Long Distance" A FEW WEEKS AGO WHEN I PURCHASED THIS. I WAS TOLD IT WOULD KICK IN ONCE MY CURRENT MINUTES SAID ZERO - THEY NOW DO ...

Incoming Calls goes directly to Voicemail...

It's been over 3 days and all calls are going direct to voicemail. I can send text and received text...

Resolved! Cancel Plan and delete credit card information

Hello, I feel public mobile makes it very hard to cancel the plan. I have followed all steps I have found so far from, sending messages to chatSIM or calling 611. Everything helpless go get a confirmation of the cancellation. I have removed the auto-...

Payments not taking account balance left

i am having a problem with my payments from public not taking any remainding balance left on my account and jsut charging my card. is there any way to fix this so that money is not left unused??

Resolved! Outgoing Calls

HiMy Outgoing calls suddenly stopped workingI'm still getting incoming calls and texts in / OutBut Outgoing calls are not workingany help?

Resolved! Usage Record for Period of Longer than 90 days

Is there a way to access my Usage Record for longer periods? I need a record of contact from about October 2021 onward. Thank you for any help!

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