Community

Getting a new sim card

How can I get a new sim card  

Can't receive some text messages from people and no verification texts

I was able to receive verification texts or verification calls and unable to receive texts from certain friends numbers until after I text them firs,  from my old public mobile account/number.   But am unable to do it now and unable to receive texts ...

Need to modify my credit card details

Please help my phone got disconnected 

Cannot make or receive calls

Cannot make or receive calls.  Traveling soon and need my phone to work!

Can’t phone anyone

Every call I try to make, I keep getting the message “your call can’t be completed as dialed”路‍

Please text me when system repaired

Still not able to make out call or receive calls, 10:40AM

US talk & text plan not working

Need HELP!! Purchased a US unlimited talk & text plan for 15 days service and can’t get my phone to connect to any US network. The first 2 week US plan I purchased, worked ok, able to register on T-Mobile no problems. Once it expired, I purchased sam...

Can’t make calls

Can’t make out going calls 

I can’t get into my husbands account to change the banking information yet again. Can someone help

Reset password

I'm not getting an email verification code when I go to reset password.  SIMon says email can take upto an hour, but that's lame as you only get 90 seconds to put it in 

Account suspended

Want to activate my account that was suspended for some unknown reason.

My account

merged

my plan

why doesn’t my calling or texting work when i paid $40 for it. only my data works and it says i have no minutes but it’s unlimited calling and texting..

All calls

Unable to make or receive calls.

I can't make or receive calls, but I can message and receive messages and data works as well

I can't make or receive calls since yesterday, but I can message and receive messages and 4G data works as well. Any help appreciated.

No service

Can not make any outgoing calls,  keeps saying (Out Of Service).

How to get a Service Ticket

6UT1 errors each time I try to call out, and cant text ot attach pictures to my texts. Have Unlimited text. All bills paid and suggestions followed. Help, HELP!!!!!! Have no other phone. Please FIX 6UT1 ERRORS. Never had this problem before. Boy Im r...

Paid for a ux add on but not working

I came to Florida on Sunday and am not able to send/receive texts or calls. I did for a day. I have booted several times.

Phone Service

This Service is really 0pissing me off. My phone is not working although plan is paid for and account is active.My CIBC Credit Card is still not accepted. Can I please speak to someone to resolve these issues

US data text talk

The data portion isn't working. Do I have to enable data roaming on addition to mobile data? I get a message that I will incur roaming charges.

No incoming or outgoing calls

Yesterday and today I have not been able to make outgoing calls or receive incoming calls. It just says “call failed” when I try to make a call, and those who try to call me, it just rings and rings on their end but never actually comes through to my...

No service but plan is active

I’m getting voice message “we can not complete your call due to you plan being inactive.”My plan is active and money is in the account.2 other family members have public mobile and same issue, resolved after restart of the phone.mine not resolve alth...

Phone not activated

There is money in for the phone to be active, I NEED MY PHONE TO BE ACTIVE! It’s still showing the funds have not been taken! This is urgent!