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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! why my plan got changed?

I just noticed that I got charged incorrect amount in the last bill and when I checked online, I saw my plan got changed! I didn't do change to my account.Why was it happened?

Resolved! Will I be able to receive and answer a call from Canada if we are in US (without buying add-on plan)

Will I be able to receive and answer a call from Canada if we are in US (without buying add-on plan)

Resolved! Tried to Activate SIM: Got Charged, No Account

Hi,I activated the SIM online several days ago. It charged my credit card but didn't create an account and my service is still working with Koodo.I tried to switch from Koodo to Public Mobile to save a few bucks but now I'm out $65 for nothing. The a...

Resolved! I need to cancel a second phone number associated with my account

I have cancelled my number but my husband's was on my account and now they keep billing for it even though it is not active.

Making/Accepting Calls

Service has been a mess since last week. I have tried all the things and nothing is working. Is anyone else having MAJOR issues with calls? I am missing some very important phone calls because people can’t hear me and then the phone line goes dead.

Callers can't hear me

Just recently, on my less than 2 year old Samsung s10, callers say.they can't hear me. Sometimes speaker works. I can hear perfectly.i have cleaned the mic and tested the mic on video and mic works perfectly on video. PM is saying see a technician. I...

FYI: Payment Due Notification Missing Again

For the second month in a row I did not receive a text notifying me of the upcoming renewal. Not a big deal for me with auto-pay functioning, but might land someone an unexpectedly suspended account. One more thing to fix.

Resolved! Regarding the Reactivation of the Number

Hi everyone We have two sim cards for our business that have not been used in more than 90 days, and we are unsure whether the numbers are suspended or still available. They are very important numbers for our company, and I would like to know how to ...

Resolved! Get my number back

My plan cancelled on me without sending me warnings. The number is used for my business and I need to get I back, any answers?

Commande non reçu

Resolved! Service not working

Hi Public Mobile Community Yesterday March 8, 2023 I haven't been able to make calls, texts etc. I tried to make calls or send texts but the phone doesn't even start dialing it instantly disconnects as if I called a busy line. Today march 9, 2023 I t...

Resolved! need to change me email address on my log in account

I need to change my email address on my log in account? I have it already changed in the log in for the community. Can someone help me with that?

Need help

Hello. I just received a text saying I have used 75% of my data. When I sign into my account it says I have only used 1.2GBP of my 4.5gb. Anyone out there who can help me get this fixed? Thanks

Acount active, But the sim card wont do anything

I purchased a Sim card and activated an account, I added funds, and transferred a number over, but I have no service at all. I tried buying a different sim card, but it was the same issue. "sim not provisioned" I am very frustrated, as I have now pai...

Resolved! Free add on data missing

Can I ask someone about free add on data?from 2021 Christmas time usually everyone get free 2GB data also and 2022, If I don’t finish my 2GB in the end of 2022, the public mobile will delete the rest of data from my account?thanks

Resolved! Email

I WANT TO CHANGE EMAIL ADDRESS FOR PUBLIC MOBILE DOES NOT ALLOW ME UNDER EDIT IN PROFILE

Resolved! My account won't make calls.

I logged in and it says my account is active so I don't understand why I can't make calls. I have already done the basic troubleshooting steps that usually fix and issue such as this.

Number assigned to another person

When I first activated my sim I noticed the Amazon app on my phone had the name Ryan Moss automatically because it was attached to the number. I was able to use Amazon Prime Video under this account name which is a major security flaw. I keep getting...

Updating payment

I'm trying to update my payment but it keeps tell me oops unsuccessful. Tried several times! I read that some people have been having the same issue. Please help.

Resolved! US add on not applying to account

Purchased a 30$ US roaming package and paid for it but it did not activate. Downloaded receipt. 2 hours later I checked and it showed a 30$ balance in my account but no add-ons, so I tried again. This time it said it applied the credit(D/L'ed the 2nd...

Voicemail and talk

I have two issues:1. When someone leaves a voicemail I don’t get notification. I tried resetting phone.2. When I’m on LTE network I cannot receive calls or make calls. This started happening in November 2022. I have to switch my phone to 3G for ...

Resolved! Transferring from chatr to public and I can’t receive calls and texts

Two days ago I was transferring from Chatr mobile to public and I didn’t receive transfer confirmatory sms from Chatr. What can I do?

Resolved! Can't log in to self-serve account

Hi I'm unable to log in to my self-serve account and also I'm unable to log in to create tickets. Can I get some help with this please?

Resolved! New plan not applying to account

I bought the15GB for $40 plan last week, effective immediately, and it has not applied even though I paid. What up with that.

Resolved! new plan

If I change my plan, do I still get my loyalty rewards? - I have been with Public for 3 yrs and don't want to loose those rewards.

Resolved! I was charged 2 times for the same thing.

I need hekp on how to get a refund because i was chharged two times for the same thing.

Resolved! loyalty and pre authorized rewards

Are loyalty and pre authorized rewards automatically added when you change your plan? Do they automatically go with you to the new plan? I'm just changing plan, not payments method, SIM or phone number.Thanks!

Resolved! New Sim not working

One my 3rd successful activated public mobile SIM and it won't work in my iphone 8 or any other phone that's already on public mobile network. Tried all the troubleshooting steps available and nothing works. Seems to be a back end issue, no clue.

Resolved! Data not working

I purchased some data. But it says U.S data roaming 3G etc. how do I fix it. I’m out of data I’m in canada and need more data.

Resolved! new $30 plan

I just noticed the $30 plan has more data than the $35 plan. But I have two different 2Gb promos, one 400 min International promo and two 500 min international promos. I don't know if I should switch. Maybe Public Is forcing me to switch which i why ...

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