Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to active phone but oops comes up when trying to renew
Hi who should I contact to reactivate my old number which is out of service now because of disuse.
I tried to sign into my account, but I was taken to an error page. I click on "Go to My Account Page" and the same error page appears. Site need maintenance? I saw another thread that mentioned turning off ad blocker for the website. I tried that and...
I never called 1 (548) 900-0062, but there are many outgoing calls to 1 (548) 900-0062 with duration 0:00. Any idea?
Hlo,I forget that I which email address I registered my account. Now I need to change payment method but it still not open and I don't
HiI am travelling to Jordan. Can I purchase a roaming add on in that country?
I am going to get a new phone. Do I need a new SIM card or can I use the one that’s in my old phone?
just wanted to update the community with the new plans in our self serve accounts 4g lte$40/10gb$50/20gb$65/30gbim surprised pm hasn't decided to compete with any US calling options like lucky and chatr have or update their 3g speed to 10mbps(chatr)....
Not receiving any texts from anybody , is this normal people are getting my texts but I’m not getting any texts back
Hello,I was out of the country going through some personal issues and didn't really focus on the 90-day expiry period. I now realize that my account expired 10 days ago, and I cant seem to log in. I tried asking for a confirmation code when I clicked...
Hey Guys,Just wanted to know if I could get a Canadian sim card for absolutely free. And by that I mean CAD $0.Would it be possible to waive off the CAD $5.Any help would be appreciatedThanks Guys
Hello, My phone has been acting up. No body is able to call me (the call just doesn't go through) and when I try to call anyone I receive 6UM1 error unless I enter a 1 before their 10 digit phone number. I have tried all the troubleshooting steps eve...
I have a 15 GB plan and am well aware when I use a lot of data and will either go over or come close by the end of the cycle period, which rarely happens. However, my current cycle began and 2 days later I am at usage of over 7GB. I did a trial and e...
Could you please tell me my account number for xxxxxxx?
Hello, we are trying to change the credit card information on our accounts. The problem is my wifes email on her account is unknown I have already corrected the information under my name. We can not log into the account to change the payment inform...
activate new account new sim card with voucher
All of my calls are cutting off after a few minutes. At first I thought it related to my speaker on my iphone but it cuts off even if I am not using.Does not cut calls I make over fb?Any ideas are welcome.Thank you
I have a new phone. Is there a way to get the text messages from my old phone without my old sim card?
I just joined Public Mobile with a referral from a friend but didn’t have their referral code.I now have their code, would I be able to give th
If you log into your account and view your data usage history, should it add up to what you have currently used?
Is there a way to get a refund, when I’ve changed plans literally today? The Public Mobile site was down yesterday, so I couldn’t cancel it in time, and now I was hoping to get my money back, cause I’m no longer using public mobile!
I can't call anyone on my contact list or thru the keypad and people can't call me. This seems to be a problem since the VoLTE started
I can't call out or noone can call in because it says I do not have an active account. I have not missed any of my bills, it automatically comes out of my account.
I need a PAC number so I can transfer my account with my same number
Presently Public is promoting the 4G. I have the Canada wide and USA calling feature. Can I add 4G to that plan?Thanks
Recently my Motorola G 7 Plus has been dropping calls and not getting group texts plus losing signal. The calls drop and then a message appears saying no cellular service available, the group text appear as individual messages to download but they do...
I have changed my login id and password due to no longer having access to my login email.I cannot access my account.My community password also did not work and my attempts at resetting it failed.I had to create a new login, this one. I have two possi...
Why did they change the US roaming package to 15 days from 10 days? Most Canadians probably travel to the US for about 7 days or less.
How to open profile page and payment page with error messages on?
Hi, I have purchased a new PM sim card and dollar 15 plan yesterday. Right after I purchased my 15 dollar plan, I thought I need unlimited minutes. So I purchased a 25 dollar plan. (I thought when I change my plan I only need to pay the addition...
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