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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

6um1 after payment with voucher

This morning I paid my account with a voucher. The payment passed and all seems ok. But did not get a text message to say it was paid, but did get a text to say my payment was to be paid. But in my account all is ok. If I try to call I get a 6UM1...

Resolved! No internet connection, I still have 1.75 GB of data.

It has been days that I have no internet connection even when my data is on and still have a lot of data remaining. My phone is Galaxy A31

No phone service and no help from public mobile

How do I get help from a human? How do I submit a ticket?

Overcharged

I have tried almost 30 times to get a sim card mailed to my house to use public mobile services. It kept saying it couldn't process or zip code invalid so I continue trying. I then just seen on my credit card that I have been charged each time I trie...

Can you purchase a second add on ?

I bought 3gb of US data but am running out and need more for my trip. I'm not seeing that as an option to purchase. Can you only buy it once ?

Multiple Phones

Perhaps I misunderstood (and I truly hope that is the case), but, is it the case that, in order to have two phones with Public, I have to get another email address?

ISO Admin for carrier unlocking

Looking to unlocking an old phone for use on the PM NetworkThanks in advance,Forsaken

Travelling

Hello, I’m travelling for work for a while and I have a different phone number while out of the country. If I continue to pay for my PM plan each month will my plan/number expire if there’s no usage on it but bills are paid? I have a good plan and do...

@ Payment

Will not accept my payment it keeps saying poops

When I go to make a call out it says ‘this phone is out of minutes’ i have an unlimited plan!! Help?

When I go to phone out it tells me this phone has run out of minutes and I cant make a call out but I have a plan with unlimited minutes. I have restarted my phone, airplane mode, put the sim in and out. Text and data is working just not call.

Order 327318

I recently ordered two SIM cards to be delivered via mail. I never received shipping information or my SIM cards. These were ordered a month ago.

Resolved! Unable to receive OTP SMS from banks in USA

Hello,Recently, I was trying to receive OTP from a bank in USA but with many attempts I was unable to receive OTP text messages. I tried same process back in december and it was working like a charm and now in a matter of few months has something bee...

Resolved! Is something wrong with the network? call issues last 2 weeks

I have a google pixel phone. It has always worked without any problems. I have been with PM for a few years, never had an issue. Last week, calls stopped working. both ingoing and outgoings. It would instantly say "Invalid number". Then it worked bac...

Resolved! iphone is disabled

I have not used my phone for over 3 months as I was out of the country.When I returned, I charged my phone but I get a message saying 'iphone is disabled'. I have been charged on my credit card for the phone even though I have not been using it.It is...

Resolved! Add On Bonus

My account indicates I have 500 one-time Int'l LD bonus minutes. Will this cover roaming charges while I travel in the US.

Resolved! Update information & change plan

Resolved! With VoLTE available, does PM support Wi-Fi calling now?

Hi! Now that VoLTE is supported, does PM support Wi-Fi calling? Thanks!

sort Out my challenge

hi! Have an issue about my sim unfortunately before I started use it, I never registered it under my name, so what can I do to register under my identity???

Resolved! Changing SIM card

Current SIM stopped working after last phone update. Purchased new SIM. Attempted to change the SIM number under my account settings, but every time I select “save changes” nothing happens. Please advise.

Resolved! Account remains suspended even after payment

Hi my accound will not reactivate even after monthly payment. Last month everything was good, it hasn't been 90 days so why is my account suspended? I never had this problem before.

Resolved! Long Distance

local calls work BUT Long distance does NOT please help

Resolved! Paid yesterday.. Account says active but get Emerg calls only message

Account says active buy can't call. I get emergency calls only message. I paid $25 with a voucher yesterday. Thx.

Unknown number called me

Recently I've had an unknown (to me) number message me who knew some personal details about me. They've also called me numerous times in the middle of the night. They will not tell me who they are.Is there any way I am able to figure out who this num...

SIM card

Activate SIM card - Everything works...Except calls coming in do not ring the phone-Calls are directed to the message box.Try the SIM card in another similar phone: same thing - no ring - messageHelp Help

Resolved! Outgoing calls not workibg

Incoming calls work fine but can't make outgoing calls. Get error 6UT1 The number you have reached is not in service.

Resolved! Login/account information

I was setting up my account, switching from bell. I transfered my number over. I can call out and text out, just can't receive phone calls in. It goes straight to my voice-mail. Also, it's not letting me sign into my account.

Resolved! I Forgot my email account

Hi, I can’t have access to my account because I forgot my email account? How can I have access to my account? thanks

Best alternative to Public Mobile?

Resolved! my phone wont dial *611 to add funds

Hi,My phone wont dial *611 to add funds.How can I add funds?

Resolved! US Talk Text Add-On Purchased in Error

I'll probably have to eat this cost but is it possible to cancel an add-on you've purchased by accident? I bought a US Talk-Text add-on in error when what I wanted was a data add-on. oops.

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