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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number Transfer not happening

I transferred my number from Fido 12 business hours ago. My fido service is still active along with my PM. My outgoing calls from PM reflect my transferred number but it cannot receive incoming calls. The incoming calls still come on Fido. Upon reach...

Different plans offered to different provinces?

Are different plans offered to different provinces? If yes can one just update their phone number to that from a different province and qualify for that provinces plan promotions?Does anyone know plans offered in Quebec - BC and Alberta?

Resolved! Missed Number Transfer Window

Hello,I swapped my sim out too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (fido) is still active.Thank you,

lost sim card

I lost my sim card last week traveling and want to transfer my public phone number to Koodoo. I can not reveive the sms message from public to authorize transfer of number without a sim card. can someone help methanks

Resolved! Transferring public mobile number to diffrent service provider

Yesterday I was trying to port my number from pm to a diffrent service provider. The new service provider says that pm shld send me a conformation sms to port my number but I haven't received any sms related to this in the past 12 hr

E sim problems

Was told my phone was compatible with esim download app now esim is uncampatibe will not let me file ticket what to do

No data

No data, phone call is fine. How to fix it?

Plans

Have a new 34$ month 5G plan and not getting5G network service what a rip off...

Subscription not activated

I'm trying to transfer from Koodo with a physical SIM and I'm getting a message saying "Subscription Not Activated". I'm not sure what I'm supposed to do next as I'm being directed to contact a customer service agent which then redirects me to ask a ...

Not receiving Battlenet Authentication Codes

After several attempts and confusion and switching my number between two Battlenet accounts, Now I have sorted the two account issue, I am no longer recieving authentication codes from Battlenet (on either account, or on my now only account)I put in ...

Resolved! How do you close an account with Public Mobile?

Looking for instructions on how to close an account with Public Mobile. Thanks

Error. transferring the existing koodo to public mobile

I bought a canada-us e-sim plan today. Got a new plan with a new number from PM first and transferred the existing Koodo number to PM.Got a message from Koodo to cancel the subscription and Koodo plan got cancelled.And got another message from PM to ...

Porting problems from kodoo to public

I was a Koodo customer and my number isn’t porting, I can’t even log a ticket, having a hard time

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removed spam

Subscription not Activated

Hi, I just recently signed up for a PM account and made the payment but for some reason when I tried to port my number over I got a "subscription not activated" and now I cant do anything else. Its stuck on this page. Can someone from PM reset this ...

Log in to Public Mobile app

Hello,I'm a new customer, I've downloaded the app but when I try to log in, it tells me to "enter a valid email address", and it won't let me continue.. What should I do?

Data consumption

Why is it everytime I get one of the big plans I barely use any data, so I switch to the lower one and my data gets used up in. A day? I do nothing different and use wifi at home. All my back ground refresh’s are off

Resolved! Data not working on old Samsung S5. Is the phone too old?

I switched my parents to Public Mobile. My Dad has an old phone (Samsung S5) and he loves it because the battery is removable. However, his data is NOT working. It's not an issue with Public Mobile, because when we take his sim card out and put it in...

Resolved! Is calling in the state covered by the can/us plan?

HiI am on the can/us plan. I will be going to the state in the summer. I want to know if I can make and receive call in the state with my plan? Do I have to use a volte capable phone?Thanks

Resolved! I am unable to "confirm your identity"

Hi there, I am setting up a new plan. My new public mobile # is ###-###-####. When I put the sim card in phone to get set up, it is asking me to confirm my identity because "you're logging in from an unknown device." and it has sent a 6 digit code to...

Texting pictures sending and receiving not working.

Recently my texting stopped working, but now that issue has been resolved. However, pictures will not send or receive through SMS or MMS. I read about apn but worried that I might mess up my phone.

Upgraded subscription and was charged twice

Upgraded plan in March (more data at lower plan fee). Was charged for both old and new plans within a two week time frame (overlap). Should I not be getting a credit for the unused portion of the original plan?

Problem with photo messaging

Hello. At least for the last several months, I haven't been able to reliably download photos (described as "objects" ) on my messaging apps: most of the time it doesn't work, rarely and briefly it seems to work, even with the wifi on and the mobile...

Resolved! cannot submit ticket - porting issues

Having issues with porting over my phone number from other provider (Getting phone number not eligible for port) Telus. Not sure if this is due to me just paying my last bill 30 mins before I tried to port.I went to submit a ticket for help and it st...

Re: Data usage in the US

same thing is happening to me right now! im mad

No sim card

All of a sudden I'm getting a "no sim card" message on my phone. At first it was intermittant but now it's permanent.thanks

CDK

I cannot track down the email associated with my phone number? So therefore I can't respond to the confirmation email sent to confirm which email is on the account?

incorrect billing

Good afternoon, my latest monthly bill failed to deduct $7 associated with auto-pay, loyalty, refer friends. Is there a reason for this? If not, please adjust.Thank you,Natasha

Resolved! Re: Port out

Hi there, can you please send me the PM support phone for the pot out? I'm out of the country not able to access text. Need to transfer to Virgin Mobile for the roaming. Has been submitting tickets but to no response from CS support at all.

Transfer number

I have had SIM card of public and lost it.Now I have bought new one.How can I transfer it?

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