Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My unanswered calls are not going to voicemail. I have turned my phone on and off, I have not changed anything. Advice?
Activated new sim lastnight I cannot receive calls but can call out! Any suggestions? I did do a number port
@CS_Agent
On a trip to the US I find out I essentially have a wifi only phone!. I’ve set up an auto payment and there is nothing wrong with the credit card. I’ve also logged into my account and it shows I have a balance (I’ve also topped up the account with mo...
I would like to obtain receipts for,1. Cell phone that was purchased on April 21, 20232. Monthly plan fees Both receipts need to contain the followings;1) Vendor name2) Item/Product3) Customer name I am unable to locate the above in "my account". Co...
I'm trying to finish activating my phone but I need a pin number
Need assistance getting my account number for my phone number, unable to log in as I dont have an email activated or online account but I have my phone number which is still active for this month
Hi, can anyone help me with this query? I have moved to another province (AB) and updated my address in my account but I am still being charged the HST. Can someone tell me if I have to change my phone number for this to take effect? Thank you.
I’ve done all the troubleshooting and I still can’t make or receive calls. This has been an ongoing everyday issue for the past month. Sure take my payment regularly tho
how can i i open
Hi,I have a VENNGO discount code for Telus. Will that work on Public Mobile or not? Thanks
Since last Thursday I can't call internationally. There was an active promotion in my account (500 mins Canada Wide Long Distance Minutes Bonus) but I couldn't make calls anymore. I also purchased 300 mins International Long Distance add-on yesterday...
I would like to see if my phone is still under warranty.
I bought US Roam-Talk Txt 3 GB Data(15d) but I could not make any calls when I was in NY last week. Roaming was on. 2 questions: 1. Why didn't it work? and 2. How do I get a refund?Thanks,
Whenever I try to reactivate my account or pay my account bill off it gives the error in the subject. I can't get a hold of anyone with public mobile. I tried getting through help but they need so many verifications that I can't get through. I tried ...
I had international calling minutes along with my plan but for the last 2 months I don't see them anymore. Is it not available now or do I need to purchase add-on for that? Earlier it came with my plan and I wasn't paying additional
These say they are unlimited but i'm not sure how long they are valid. Is this longer then 15 days?
I have a phone number and plan with Public Mobile. I havent paid my plan for couple months coz I was out of the country. Now I cant log in my account to reactivate my plan and service. Any one knows what to do?? Thanks!
I recently got a new sim card and a new phone number. I can send and receive texts with this number. I can call using this phone number. But when others call this number, someone else answers.
It has been 12 days and I haven`t received my sim card
Hi! I'm in the US now (Chicago, IL area). About 2 hours ago I activated the US Roaming Talk and Text Bundle add-on (15$ for 15 days). This is what I see on my Account Status page: I can receive calls and texts from US, Canadian and international call...
I activated nearly 24 hrs and ported my old number from different carrier but still cant receive calls and text. I am expecting a call today. Can anyone have an idea?
Hi everyone, I activated my new account yesterday, with number transfer and all. I selected the $40 15gb promo, however my account shows a $40 no-data plan as active. I already made the full payment, for data too. In my payment history, it looks like...
How can I have the fund’s in my account be credited back to my visa?I have already enabled automatic payment withdrawal. Thank you
Wanted to purchase a US Roaming plan but couldn't get authenticated ("This page is down or unavailable for maintenance.") Upon refresh it keeps going back to the "page down or unavailable message."
I activated my phone over 24 hours ago and am not able to receive calls or texts. Email is working. How long after activation should it take before this is working?
Recently Paid for U.S. Data/Calls/Text but was not able to access data while in U.S. Spinning circle icon on my phone kept turning when I tried to use the internet, but could not access anything. Followed all the steps on the public mobile community ...
I left the country and need to disable auto-pay. My public mobile simcard doesn't work here obviously, I can't sign in to self serve account and the ticket I created to request assistance hasn't received any response. I can't even tell if the ticket ...
Hi, I tried to activate the sim card, got to the end step where it was going through a checklist but it couldn’t verify my number. When I tried again in the 2nd to 3rd step where it gives me the option to register using my current number, it now says...
How to make sure my number is transferred?
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