Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does One Plus 12r work with Public Mobile? anyone know?
How do I deactivate call forwarding?
After going through setup saying activation something went wrong get help
Hello. My mother had an account with Public Mobile and just recently switched providers, she had 20 dollars credit on her account and is wondering if there's a way to get a refund for it. She can no longer access her account to find out. Thanks in ad...
A person, that I don't have their number, has been receiving calls from an unknown caller. Their phone records, as found by a police officer (their family member), show my phone number as the caller but my phone history doesn't show any history of me...
Hi, I had 2 numbers on my account and the second number seems to be deactivate. Why is this ? how do I fix this and reactivate the number?
On the app, there is nowhere to enter my address only postal code. When trying to purchase a plan, at the credit card stage we get an error. It asks for postal code and credit card number only. I think the error is because it does not see an address ...
anyone expericing this issue? Is this normal?when making outgoing phone calls , data icon changes from 5G to H+, speed drops to 8Mbps. data speed usually around 95Mbps on my 5G phone.also my phone has dual physical SIM, when making phone calls with P...
Hi,I am on the 3G plan using a 3G phone and I will soon be buying a 4G or 5G phone. What do I need to do or have to use the 4G or 5G phone with Public Mobile?1. Will my current 3G Public Mobile Sim work in the 4G or 5G phone or do I need a new Publi...
I just joined public. Telus ported my number to Public but my phone and number are not active. Esim was sent when signing up for the PM plan. Any help will be appreciated.Thanks
hey, cs_agent can’t help me for two days already, i bought a sim card three days ago, subscription, i have mobile data, but can’t call anywhere, no rings even, and once who calls me - redirect to voicemail. suport is awful, they said there’s everyth...
I’ve used a voucher to pay fir my subscription but it’s still waiting for a direct deposit and it won’t resume my service what do I do
my mobile hot spot on my iphone 8 says to contact public mobile ? I have rebooted my phone, any solution?
physical sim activation for the first time
I recently hooked up with PM and installed an esim but I have a physical sim I would like to swap them out any ideas on how to?
Hey,My partner recently switched to public mobile but now every time I call her the first call ALWAYS connects me directly to her mailbox. If I call right after again it connects me correctly. What should I (or her do) to fix that?Thanks,Florian
I am going through the activation and have reached the point where I need to enter the 6 digit Eversafe code, but I have not received it. The Re-Send does not work. The phone is not receiving the text message. I have tried Re-send many times. If I tr...
Hi, I reside in one province but need a local # in a different province. Is it possible to do this all through Public?
My wife is trying to join PM today. Got to the credit card portion and we keep getting this message:ERROR. Something went wrong. Please try again.We have tried 5 or 6 times with 2 different credit cards (both cards are working properly) and every tim...
As a long time customer of PM, I have a few non-expiring data-ons I received as Promos. If I exceed my monthly data amount, will these older, non-expiring data add-ons be used first before any of the recently added 240GB loyalty bonus that does expi...
I just signed up this morning and am trying to transfer from Roger’s. I get an error saying not able to connect eSIM and to reach out to support. I try to do support chat in the app on my iPhone 14 Pro, and it just goes blank.
Did anyone else's bill change? Just 3 days ago, I paid $50.00 ($7.00 awards subtracted from my $57.00 bill). Now I am looking at my bill for April and it is saying I will have to owe $82.00-$7.00=$75.00. No explanation was given. This is not good at...
HiI purchased US Roaming Add-ons last eve. Data, texts n talk.Talk has not worked. It's on my acct as paid
I signed up as a new customer and was told I could get a free SIM card and I could buy it at the local Telus store, which I did. How can I get reimbursed??
Hi there. I'm currently on a LTE/4G subscription (40 CAD a month, for 15GB at 4G speeds) and just saw that PM are running a promo for 5G speeds, 50GB for 35 CAD a month. My question is, if I changed my subscription, will my iPhone 11 (which is not 5G...
I received the bonus points today for transferring from old rewards to the points system. Here is my question: I have a couple of free non-expiring 2GB data given from previous years and now some bonus data with expiration. When I use up my plan data...
Tricked into upgrading my plan before they pulled the rug on us loyal customers. Don't need the extra data especially since it's time limited but I want it based on principles.
Hello,I have an extra 1GB data add-on as well as the bonus 240GB data add-on that expires in 150 days. I was wondering if I exceed my current data plan, which add-on will be used up, will it use my 1GB extra add-on first or will it go start directly ...
how can I opt out of eversafe?
New PM subscriber - every time I click on a new plan to add another phone to my account. I get taken back to the current order in place for my phone activation (I'm trying to add a phone for my wife). I would also like to know if I can port our landl...
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