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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bravos to CS Agent

For those who don't have Faith to the ticketing system, here is a Fact: I opened a ticket using Chatbot with PM support at 12:45PM , got a reply at 12:54PM, 9 mins Bravos to @CS_Agent team and @Denise_P for the speedy reply

Resolved! Cannot receive pictures in text messaging

I joined Public Mobile yesterday and started with basic $15 plan which provides 100 minutes, 250 MB of data and unlimited text and picture messaging. I have a brand new Samsung A53 phone and when someone texts me picture, I click "download" but pictu...

Resolved! Cannot make a payment on my account

My CC was stolen, now that I have a new card I cannot access my account to make the payment owing. What can I do?

Resolved! Alberta account numbers - less taxes?

If one switches from an Ontario number to an Alberta number would it be taxed less?

Resolved! New Plans $40?

I have the 8.5G for $50. So I just want to make sure this new one is the same but just with more data. Because I need unlimited text messaging in Canada and internationally. So all of that is the same right?I think I saw something about pictures and ...

Resolved! Sim card activation

Hello, I did everything Public Mobile and Fizz asked me to do to transfer my telephone number from Fizz to Public Mobile, but I can't receive text messages and I can't receive calls either. I called Fizz and they told me that they can fix it if Publi...

My phone is calling out and then drops after 1 ring

I’ve done everything. Restarted. Updated software. Etc. still can’t call out. I could cry right now.

Resolved! Can't log in

We can't find what email we used to set up our phone account and can't log in

Resolved! Over Payment

When registering for a new account, we had an error that occurred and had to re-enter our SIM information- but both payments of $42 came out of our credit card. Expected a credit on account but doesn't appear to be. How do we correct this?

Resolved! Over charged

I payed for 17 something on my credit card for a gig of data and u guys charged me five times

Resolved! Sign in

I’m having troubles signing into my daughter’s account to update new Visa card. I do not know her 4 digit code

Resolved! Long list of problems with PM

I’m having a long list of problems with PM. For starters I can’t log into my account with my proper credentials. I get a message saying, “System error. Please try again.” Well, trying again doesn’t help, not even when switching browsers. Also, the Re...

Data usage mid-cycle shows 0 Mb used

Hello! I have a 1Gb plan, and 3/4 of the way through the billing cycle my data is showing 0 Mb used. According to my phone I have used up more than 1 GB during that time. I have one data add-on and one "gift" add-on - has my data been taken from one...

Resolved! Som card dead

Today I was having issues with my text messaging, unable to get into my bank verification. After calling some people i completly lost the ability to recieve or make calls or dial 611. No help from support as i am locked out of my account and unable t...

Reactivate

Unable to reactivate my accnt

Resolved! Activation

I tried activating i got error 821 and my account was charged for the payment and its telling me to make a ticket

Resolved! data leakage

I have pixel 2xl phone and even though I shut off my data and my wifi I still get emails (gmail) coming into the phone using up data. does anybody know how to stop this leakage ? Regards

My data

Hi my data doesn't work

I have been double charged.

Hi there, I have been double charged for my 40 dollar/month plan even though it is my first month and the second charge was supposed to come very late in April. I have confirmed this with my credit card company, and they see two full charges on my ca...

Resolved! Incorrect ESN/MEID

I transferred my number from Shaw to Public, I received Shaw's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?

Resolved! Tax change on Mobile Bill

Hi team, I recently moved to Alberta from Ontario. My number and account was registered for Ontario's address. I just updated my address to reflect my new Alberta's address. My question; until now I was being taxed as per Ontario (13%) on my mobile b...

US Roaming

The US roaming bundle does not say if it has any data or not. So if I need US data and some ability to talk or text which bundle should I take

Unable to log into my account from my phone

When I try to log into my account from my phone via the sign in button on Public Mobile home page it says "Page Expired. The page you are trying to access is no longer available". In the past, I have been able to refresh and after a few tries it will...

Resolved! Cannot Activate from koodo

Hello, I'm trying to activate a new plan from Koodo. However, the activation appears with an error code. I checked my bank CC and payment went through. Can an agent please contact me? Thank you

5B1

My partner and I have both use Public Mobile and are getting "5B1" on a number we need to call. It won't connect either of us to this number. The number is for BC Ferries and is definitely valid. Please help!

Resolved! Port a number to a new service - Old Device cannot power on

I'm having an issue with porting a number from Rogers Pay as You Go account to Public Mobile. The issue is that the old device has stopped working and will no longer power on. When I fill in the form to port the number to public mobile it cannot comp...

Resolved! Can I transfer my public mobile phone number to a different provider?

I know this is possible the other way around but I couldn't find any answer if it works from public mobile to Telus for example. Thank you so much.

Resolved! No action from PM to resolve unsuccessful activation

6 days ago I bought a $40 plan and asked to transfer my koodo phone number. At the end of activation process I got a 821 error. No answer from customer support to resolve the issue. Very disappointing! So far, I think I have lost $52 and lot of tim...

Why is my $15 plan no longer showing "Unlimited Incoming Minutes" under "My Plan".

As per the subject. I see that this is an issue on the website detailing plans for new customers. But why is it missing from "My Plan" description in my account portal? Did PM remove this feature of the plan?I checked and I don't appear to be using u...

Resolved! Activation error

Submitted 2 days ago for activation and still have not received message from PM requesting authorization to port number from Fido. SIM card for PM is in my phone. Fido says they are waiting for your request and it will automatically be ported. Charg...

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