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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I receive sms & calls when in overseas ?

Hello, I am public mobile user. I forgot to forward calls when I was in Canada. Please advise what I can do to enable me receive calls or sms when I am in overseas ? Thank you. Have a nice evening. RegardsSiu

change email

call forward error essage

I can't forward my calls anymore, I tried to set up call forwarding again, I get an error message MMI invaild, can you fix it?

Resolved! US roaming not working

Hello, I purchased the $30 US Roam - talk text 3 GB data (15 day) add-on package on April 30 and travelled to Alaska for a week. The 3GB US roaming, US messages, and talk are shown in the add-on list in my account. However, I was not able to connect ...

Resolved! Receive calls or messages if I am overseas

Hello, I am a public mobile user. I am currently in overseas. Please advise whether public mobile has services to receive calls or messages when I am not in Canada ?I cannot transfer my calls as I am not in Canada.Thank you your help in advance.

Call cannot be completed, Error 8B1

Hello, I am a Public mobile user, so is my friend. But from Yesterday, I cannot call her, and an automated message is playing, "Your call cannot be completed as dialed, please check the number and dial again, 8B1". After that, the call is automatical...

Resolved! second number

OK I have an account with Public it works well $25.00 plan. I have 2 sim cards from public the one i use the other still in package. Can I get a second account with new number and just switch between sims.

Resolved! can't sign in

I accidentally typed '@gamil.com' instead of 'gmail.com' when creating my account, and now I am unable to sign in. However, I need to sign in to pay for my data plan. The plan used to be paid automatically every month, but it wasn't paid this time. I...

I Havent used all my data but it is not working

I have a15gb data plan and ive only used 3.40gb but ever since friday my data has not been working and idk whyCan anyone help?

Resolved! can i get a Prepaid sim card with my registered number, and does it have an expiry period?

Resolved! Customer service

How long does it usually take for customer service to respond to an issue? I ‘chatted’ with the bot Simon, and was directed to fill out a request, which I did and have a ticket number. They said they usually respond within a day. This hasn’t happened...

New mystery - login in to Community account.problem.

For the past few days, every now and then my community account page is in French. Because I barely remember any of my high school French, I need to log out and log in again that reverts the page back to Canadian English. My settings are the same as a...

Resolved! US roaming doesn’t work

Tried all the recommended advice, and US roaming just doesn’t work. Basically it’s now saying that it might not work in the US. Lol then why sell me the service??

Resolved! Trying to Love Public in St. John's, But They're Not Making It Easy

I recently ended a job with a company where they provided the phone, phone number, SIM, service, etc. I'm basically a free agent. I bought an unlocked Pixel 7 on Amazon so I'm looking for the best place to get my service. Online self-service options ...

Resolved! New sign up & troubles PUK code needed.

Hi, Recently signed up to Public Mobile about a couple days ago now and I signed up online and used my account number from my previous provider (Koodo) for the port of my number. I purchased the public sim at a Koodo Store and did the activation pr...

Resolved! I am not receiving phone calls

I recently changed to public mobile and I still cannot receive phone call on my phone

Calling

When I make a phone call it says I am out of minutes but I just renewed my account that wasn’t disconnected. It was still active and my dad. It still works but I still can’t make calls. My renewal date is today to renew, but I change the whole plan s...

Unable to make payment

Hi,Im trying to activate my account and change my plan, but the system won't let me do the payment. Every time I do it says "Ops something went wrong".

Unable to access my accnt in order to add mins

Anyone help get me on my accnt

Mobile network state : disconnected . New Samsung A53

Hi guys, I need some help before I toss my phone over a bridge lol. I bought this samsung A53 and since then I've been having major issues with making outgoing and receiving calls. I noticed today that the mobile network state says disconnected. I'v...

Create account

I want to create my public mobile account

Resolved! cannot send sms but can receive on IOS16 , even after networt reset

My wife and I both have an Iphone 8 plus with IOS16 and both on public mobile. I can send her SMS (text/pictures) but I don't receive any of her sms for the last 2 weeks. Searching the forum I tried to:-reboot both iphone-reset the network setting o...

Resolved! 2 new lines, both cannot receive incoming calls.

Went to Telus, told me to go to Koodo. Went to Koodo, told me there’s no support available. So who is able to get both of these cell plans out of “port limbo”?

Not receiving incoming calls

Recently switched over to Public Mobile, and I am not receiving any incoming calls. Just goes to "This person is unavailable please try again later...". No issues with outgoing calls or Text incoming or outgoing? Using a iPhone.I am have submitted ...

Resolved! How to get a six months invoice

Resolved! Voicemail

Can I disconnect voicemail?

Resolved! Error 821

I opened a ticket because I am trying to join public mobile. I received an error code 821 and was charged for my plan, but it is not activated. I am trying to bring my number over from Koodo. It has been almost 48 hours since I opened a ticket. Pleas...

Voucher payment

I am having troubles with payment voucher plz help

Resolved! I'm trying to activate sim

Hello I bought a voucher and a sim card but I cannot use the voucher to activate how do I add funds with my voucher

Can't login on new telus page

It's been about a year since I logged into selfserve, I tried logging in today to add call minutes but I can't login using my old credentials, nor can receive an e-mail to reset my password (nothing in inbox after trying several times), and I can't r...

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