Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11138 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Data issues

My data is not working today and I haven't received any notifications that I am over my limit so is there an outage on just the data today 

Wodahs by Good Citizen / Bon Citoyen
  • 251 Views
  • 6 replies
  • 0 Bravos

Resolved! Mod please help

I added a gb of data with the help of a mod less than 24 hours before that gb of data was used up.  I did no streaming and cannot for the life of me figure out how a gig of data was used that fast but for some reason I can't sign into the public mobi...

Cellexcite by Good Citizen / Bon Citoyen
  • 291 Views
  • 8 replies
  • 0 Bravos

Resolved! Charged twice

Hi,I was charged twice in May 2022. One time on the first and a second time on the thirtieth.I didn't change plan. 

Olivier5 by Great Neighbour / Super Voisin
  • 322 Views
  • 6 replies
  • 0 Bravos

Resolved! Email

I don't know what I punched in for an email address but I don't think it was valid and cannot sign in

Delilah5 by Great Neighbour / Super Voisin
  • 307 Views
  • 3 replies
  • 0 Bravos

US Roaming

Hi, my husband drives transport and is now crossing the border from Canada to US quite regularly. When I shopped the add-ons, the best deal I could see was the $30 for 15-day plan. That seems really expensive to me; especially when he doesn't go over...

Dawn11 by Great Neighbour / Super Voisin
  • 414 Views
  • 9 replies
  • 0 Bravos

Mobile data stopped working

Everything was working fine yesterday. But today morning when I left my house, and the mobile data was turned on, it didn't show those 2 lines with the H symbol that gets shown beside the signal bar at the top right. And basically there was no intern...

nipunika by Good Citizen / Bon Citoyen
  • 370 Views
  • 6 replies
  • 0 Bravos

Resolved! Data not working

The Account Status page shows:> Plans usage>     Data usage: 0GB left> Add on usage:>     1GB Add-on: 1.16GB left>     2GB one-time bonus: 1.33GB leftYet my phone does not work with anything that uses data.  The browser won't even bring up google.com...

khemmerl by Good Citizen / Bon Citoyen
  • 507 Views
  • 7 replies
  • 0 Bravos

Am I Blacklisted? How to get back the ability to send a text

We just attended a trade fair and in the last 2 days I sent about 500 text messages to prospective customers. As it turns out, most of them are not getting my text messages. I am not even able to text to my personal number anymore.Is there a way to f...

KonradTMG by Great Neighbour / Super Voisin
  • 400 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM not working

SIM card works in my old phone (iphone SE) but does not work in new iPhone (13 mini). Tried restarting, cleaning/reinserting. When I check network and carrier settings they say “not available”. Seems like the phone doesn’t even register having SIM in...

JM77 by Great Neighbour / Super Voisin
  • 482 Views
  • 9 replies
  • 0 Bravos

Resolved! cancelled number

I have a public mobile account and i forgot to top up the account more that 90 days and just wondering if i can re activate with the same number 

3Dwall by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

Resolved! Possible to recoup old phone number?

I let my account lapse by more than 90days. I just ordered a new SIM card and need to activate it and start a new plan, but I’m wondering if there’s any way for my husband and I to find out if our old public mobile phone numbers are still available? 

Kaylap by Great Neighbour / Super Voisin
  • 280 Views
  • 4 replies
  • 0 Bravos

Resolved! reactivate an account

Hi, I am posting this request on behalf of my Aunt.  Her plan seems to be deactivated so she can't call or texting.  She was away on vacation for a month and her auto-payment was setup with her credit card.  Adding to the current issue, she just got ...

dhong_62 by Great Neighbour / Super Voisin
  • 569 Views
  • 10 replies
  • 0 Bravos

Resolved! Transferring an existing phone number

Hi, I have just ordered a SIM card. When it arrives, I'll want to keep my existing phone number. My service at the moment is with a corporate account and through Bell. I'm retiring at the end of the month. I'm wondering if that complicates the transf...

embate by Great Neighbour / Super Voisin
  • 338 Views
  • 4 replies
  • 0 Bravos

No Service

All of a sudden I get messages saying that there is no service.

Werner3 by Great Neighbour / Super Voisin
  • 309 Views
  • 8 replies
  • 0 Bravos

Resolved! Duplicate charge for roaming package purchase

On February 14, 2023, I was charged twice for a roaming package I had purchased. Please credit my account for $33.60, the amount I was double billed for.

H-man1 by Great Neighbour / Super Voisin
  • 301 Views
  • 2 replies
  • 0 Bravos

call failed

Unable to receive and make a call since yesterday- error message "called failed". Can you please help? Thanks.

Dewdrop by Great Neighbour / Super Voisin
  • 353 Views
  • 5 replies
  • 0 Bravos

Resolved! Texting

Recently set up new phone. I am able to text out but people are not receiving them nor am I receiving their. Works with some contacts but not others. Any suggestions?

Karen23 by Good Citizen / Bon Citoyen
  • 551 Views
  • 13 replies
  • 0 Bravos

Resolved! USA Add Ons - 4G Coverage?

Hello Community: Last year I went to the USA with an add on based on my 3G plan, and coverage was very poor. Public Mobile does advise that 3G is becoming unsupported in the USA, so this is fair.What I want to check with the community is that if I up...

MB01 by Good Citizen / Bon Citoyen
  • 1178 Views
  • 28 replies
  • 0 Bravos

Resolved! My Email Address does not exist anymore

I tried to log in with the right email but it says my email address does not exist...My phone still works and they keep charging me on my credit card but i can't login...  I created a new email account with the same email address and can login but ca...

Mike2023 by Great Neighbour / Super Voisin
  • 219 Views
  • 1 replies
  • 0 Bravos

Resolved! Web portal useless.

It seems the only page that works is the 'my account' page. All other links get a 404. This has been for the past 6 months. I cannot check my payments.

artysi by Good Citizen / Bon Citoyen
  • 274 Views
  • 5 replies
  • 0 Bravos

Data not working

Hello my data is not working at all in this phone 

Alim95 by Great Neighbour / Super Voisin
  • 363 Views
  • 9 replies
  • 0 Bravos
Need Help? Let's chat.