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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New registration

Unable to use phone, said not connected to network

Resolved! Porting a number in the future

Can I purchase a plan with PM today but port my number at the end of the month? My contract expires at the end of the month.

Resolved! charges

Hii had a 10GB for $ 40.00 Plan, My plan date is on the 10th of each month and the monthly charges was withdrawn on the 11 of May, on the 12th i changed my plan to 15gb for $40.00 and i was charged $40.00 for the change even though the cost for th...

Resolved! questions as following

1. how to submit ticket ticket to the customer service, what is the link? 2. How can I cancel the redemption I accidentally pressed wrong, how to cancel and return the points and the redemptions for me?

Resolved! Unable to complete the payment

Hello there, My package not renewing due to a credit card change. I am unable to update the new credit card. Please help me.

Resolved! Real life agent

How do I talk to a real life agent? I have a payment issue, and I want to address it with someone.

Resolved! Account Email Change

Could someone tell me how to change the email address associated with my account? Thank you!

Resolved! Number states not in service but business states number working

Hi there, I am trying to get a hold of a business in Ontario by the 1 877 number posted on their website. When I call that number (I'm in BC) an automated voice tells me the number is not in service. I had a friend (in ONT) call that number and she c...

Resolved! 6OFF12MO45 Promo

I signed up just over a week ago for the 20GB @ $45 p/m plan.Just noticed on the website that they have a promo ending today, 20GB @ $39 p/m ($6 off pm for 12 months with the 6OFF12MO45 promo code). When I log in and try and add the promo code, it sa...

activation

I am trying to activate a new sim card and getting error message to contact support

Resolved! Can I get Public Mobile to generate me a different friend code??

So... long story, but anyone know if I can get a different friend code? Like the code I send to people to sign up, can I get a new one??I know an odd thing to say...

Resolved! US Roaming not working

I purchased the US roaming for data, calls and text. When I was at US, they were not working. Please review. Thanks

Resolved! Unlimited calling but getting message saying I have no minutes remaining...

Anyone have advice on this?We started with the simplest 100 minutes per month back in March. After a few weeks changed to unlimited calling. I check the account online and confirmed all is good with monthly payments, but occasionally, including t...

Resolved! Unable to login and unable to reactivate my number

I'm looking for some help. My sister is oversea. She got lock out of her account and was unable to may payment for over 90 days. I'm looking to help her reactivate her number or port her number to a new account. But she is unable to login and she is ...

Resolved! Not getting SMS

I am not receiving any texts or verification code other than from public mobile. Please advise.

Resolved! roming to Eastern Europe

Is there an Add-On roaming to Eastern Europe? I can't connect using roaming to my Canadian number from Bulgaria. Does this option exist? I see only UK, US, China etc. but nothing about European countries.Help is appreciated!

Resolved! Wrong credit card billed

Hello all, I travelled on business to the US last month and paid for the one-time US roaming add-on using my work credit card. I am set up on Autopay and found out this morning that my work credit card was just charged for my monthly bill but I need ...

Service

I paid my phone with payment voucher and my service still not working

Resolved! Can't sign in

Is the main website down or something I am trying to log in to re activate my plan

Cannot acces account

I have been trying to get into my account. I have changed the password several times. Now I need to reset everything if not I am going to try to cancel my public Mobile account.

Portin number to Fido

Hey Guys, I need your help. Unfortunately, my account has been in active and I wish to transfer (portin) the same number to Fido. Fido Says they have sent a request and asked me to wait for an SMS. I have not received an SMS from PM. Please help me ...

$30 Refund requested for US data package that didn’t work

Hello, I am requesting a refund as the full data is still in my account as I could not access it. I am extremely disappointed and frustrated as it would have been handy on our Alaskan cruisejeff

SIM NOT RECD

I HAVE NOT RECD MY SIM CARD TILL NOW AND DO NOT HAVE ANY OPTION TO TRACK THE SAME. REQUEST YOU TO KINDLY CHECK AND SHARE THE TRACKING NUMBER FOR MY SIM. THE ORDER NO IS xxxxx. THE SHIPPING ADDRESS ISxxxxxxxxx

Resolved! how are you, happy mothers day

to all the moms happy ❤ day always ❤ my question is more of a technical issue that suddenly occurred last month my iphone 6 was working Lay's last 3 years here but suddenly found my phone not working and in the end I figured out that my sim card...

Resolved! hi my question is I don't feel secure giving my four digit code on verification

can i use other verification besides my code ? I am able to provide my account number and sim information. I already find verification with text or email sufficient then when i send message sometimes i take longer than 48 hours thats my bad. but...

Plans

Me again…..A couple of months ago, I signed my boyfriend up for the 4G Plan @$35/every 30 days. We were just looking at his phone, and it’s showing 3G. I went into his account, and it’s no longer the $35 4G plan. Looking at the plans that are now ...

Message regarding data used @links to members

Hello. Again I have received a txt message saying I've used 75% of my data. No way. I checked my data usage which said I have used less than 1gb of my 4.5gb on my plan. I did update it and it said the same info, less than 1gb used. I am getting p'd o...

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