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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

sim card

I applied for a SIM card on April 28th. When will it arrive?

Sim card not delivered

Hey, I ordered Sim card on 1st of this month and still haven't received it? Here is my order number 342381

Why can't I make outgoing calls?

Resolved! SIM cards

I ordered 2 SIM cards on April 27/23, order number 341822 but still haven’t received them. What should I do next? ThanksRita

Sim card swap

HelloI swapped out a new sim card as I couldn't find my original. I went online and registered the new sim. Unfortunately it is not working How do I get someone to fix this? Thanks

Resolved! Unable to make International Phone calls

Hi, I have free bonus International calls minutes, but for reason i am unable to make calls. I checked and i have enough minutes to meke International calls. I used to make calls, but not anymore.Thanks Iqbal

cant receive calls

new customer

Resolved! Ticket

How do I post a ticket?

Seasonal Suspension

i am in florida for the winter - and haven't used my phone since the end of january... i left $10 on the acct so hopefully they wldn't close it - but that i cannot access it now... makes me fear they have... (ps: why don't they offer a seasonal suspe...

Didn't get tracking number

I ordered a phone but never got tracking number just order number. Phone was ordered on Apr 29

Resolved! How to switch to Koodo and make sure all is paid and there's nothing outstanding?

I found a better value plan with Koodo ($39 20 GB) and since Public Mobile is not giving me the option to switch to their promo plan ($40 15 GB), at least in my user dashboard, I'd like to know how I can make sure all is well and paid when I switch t...

Resolved! My account

hello everyone: As. Brand new customer, I am posting this to hopefully help others that are new, first of all, I wouldn't be up and running but not for the 5* service given to me by the Amazing Public Mobile staff! Also before you sign up gonagead a...

Resolved! US roaming

Hey community I know that US roaming can be a hit or miss affair these days , but a friend of mine just called to ask me if roaming works well in Nashville as he’s going there for 10days and if it’s worth getting or just use wifi where it’s availabl...

Resolved! Sudden, Massive Data Usage

hi,I'm not sure what happened here, but I've somehow managed to rack up an insane amount of data within 5 days, and it's very unusual for me so I'm naturally very concerned. I looked into my data usage and I'm not sure where it peaked suddenly with a...

Save changes link is not approving my replacement sim card

No add-ons for local minutes

Resolved! Considering on coming back to PM...

Hey Everyone, Past customer here. It's been a few years, and am really considering a change in service provider due to affordability. However, here's my issue: I have 6 lines that I want to transfer. I recall having to create a login for each one, ...

HELP PLEASE

Public Mobile suspended my account for an apparent charge-back to my credit card. Which is false and they want a pre paid voucher, what do I do..? Help please my phone hasn’t been working

Sms in Europe

Hello. I need to go to my banking, but I'm in Europe (Moldova) now. How can I receive SMS for authorization?

US roaming not working

I paid for US roaming. I can use data but can't make or receive calls or retrieve voice mail.

Typo in my phone number when requesting a transfer - how can I fix?

Password

I could not access my phone since Monday with either text or phone. My CC had expired and my email had changed. I spoke to an agent this morning. He changed my email for me and I was sent a code so I could purchase data until my account is fixed. I ...

Stop my business name showing when I make personal call

How do I stop my business name shaowing when I make a call.? This recently in the last few weeks started but not before.

is Pakistan on the International calling list

Hi All,. 2 x 500 min INTO LL incl. (one time Int`l LL bonus) Does either one of them include calling to Pakistan

Payment Processing Error

I've tried 3 cards and all 3 have had errors while trying to process payment for my kids phone. All 3 cards have money in the accounts so I'm not sure what is happening. I've opened a ticket but I'm trying to get this put to bed before she goes away ...

Resolved! Calling into the Yukon

Hello, When I call into the Yukon to my folks I get the following message: EC2 All circuits are busy. I've reached out to Northwest Tel and they tell me the issue is with my phone provider. Can someone look and see what the heck is going on with my ...

I can make phone calls but not receive them.

Resolved! Almost zero data service

Nearly zero data service. Can't load a simple website. Terrible, terrible service. Located primarily in Danforth area, tested throughout GTA with same results. Ready to leave Public on this.

What is up with the service here?

Starting on May 5 I have done two tickets through Simon 24hours or more apart and used the address provided here to contact the CSA's directly and heard nothing for 30 hours . I can only hope for PM's sake that I'm doing something wrong . I can ...

Resolved! data loss without using

It's noticed that the data loss mainly happened after 12am when I was sleeping.I turned off the Cellular data setting(iPhone), but still see data consumed in the data history.Can you check what's going on?

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