Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Activation not working

Went to set up account activation and received message it was unsuccessful and to contact customer service.

Vlam by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

No texts in or out

I changed my cell phone number to Public Mobile from Koodo 2 weeks ago and haven't had texting ability since. Everything else seems ok though.

TLabecki by Good Citizen / Bon Citoyen
  • 177 Views
  • 10 replies
  • 0 Bravos

Slow data on new activation

Hi,anyone having slow internet i just activated the $34 plan 5G 50 GB CAN-USA plan internet is extremely slow speed test showing 0.41 mbs sometimes i can get 1.4 mbps i moved my sim to another phone to rule out my android with same results. 

Joester801 by Great Neighbour / Super Voisin
  • 171 Views
  • 5 replies
  • 0 Bravos

Someone with PM please contact me

I am trying to assist my parents in accessing their account. They both are unable to do so as apparently their emails and passwords are both incorrect (even though they each only have one email), as a result they are unable to login here to ask for a...

Reason by Great Neighbour / Super Voisin
  • 149 Views
  • 4 replies
  • 0 Bravos

Not receiving 6-digit code

My friend recently got PublicMobile, but she's not able to login to her account because she does not receive the 6-digit code, even after clicking 'Resend code' multiple times. She is not able to ask for support because she can't even login. Please h...

PS236 by Great Neighbour / Super Voisin
  • 152 Views
  • 6 replies
  • 0 Bravos

Subscription not activated

I am part way through the process of signing up and This popped up  {Subscription not activated } also it says below something didn't go right while activating your subscription and to contact my customer support agent. When I try nothing happens.

Gregm1 by Great Neighbour / Super Voisin
  • 79 Views
  • 1 replies
  • 0 Bravos

Resolved! E-sim Activation failed - no service now - URGENT

I subscribed to the $34 CA-US plan and ported my number from Virgin Plus.I got a notification prompt on my iPhone 14 pro to install the eSIM. I hit yes and it kept spinning for a while. I got a prompt stating to continue setting up while we activate ...

Rajendran by Great Neighbour / Super Voisin
  • 219 Views
  • 6 replies
  • 0 Bravos

cant sign into app and set up new account

so waited forever for the the sim card to get here and now i cant sign into the app and finish setting up my account?i checked every post and tried those links and nothing is working! this is not a great start!

codyk by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 0 Bravos

Lost phone

My son lost his phone today and we cannot log into My Account to suspend the account.  We cannot get the 2FA response and email is not an option on the resend.  I've tried the workarounds that have been posted in other threads but we cannot get in.  ...

Zoes_acct by Great Neighbour / Super Voisin
  • 53 Views
  • 1 replies
  • 0 Bravos

Changing device

Can I use my current plan on a new phone? If yes, how is the procedure? I use eSim. Thanks

shay1942 by Great Neighbour / Super Voisin
  • 179 Views
  • 7 replies
  • 1 Bravos

Subscription Not Activated

Got to end of process on App, received this message, Subscription Not Activated - something went wrong, etc. As suggested in a post, I tried logging out, waited 5 mins, log back in and after entering the validation code I received via email, it logge...

HarryKaun by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Add-Ons Disappeared

Hello,I've just realized that my unused data add-ons (holiday bonuses, etc) that had no expiry date have disappeared from my account. I am suspecting that this is because I had switched to an "unlimited" data plan. Now that I am switching to the CAN-...

Sferguson by Good Citizen / Bon Citoyen
  • 226 Views
  • 7 replies
  • 1 Bravos

Resolved! 5G plan - use with a non-5G phone?

I have a Samsung A70 that the specifications say is not 5G ready. Can I still be on a 5G plan, ie will my phone still work?

TarValon by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 1 Bravos

Unable to receive verification password

  I activated the $34 50gb plan today but not able to receive confirmation password or otp. Even if I keep pressing resend, it doesn’t take me to email option. 

IMG_4086.png IMG_4087.png
Pramodg by Great Neighbour / Super Voisin
  • 156 Views
  • 6 replies
  • 1 Bravos

Resolved! Switching carriers to get the $34 US/Canada plan

I was unsuccessful getting the CS Agent to switch me from the $34 40GB plan to the $34 50 GB US-Canada plan.  Does anyone know if I can switch carriers and instantly switch back to get the new customer option or is there a cooling down period before ...

Starturtle by Good Citizen / Bon Citoyen
  • 223 Views
  • 5 replies
  • 0 Bravos

Plans

Is the 20gb plan for $29 available to me in Alberta

JD59 by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

Number Transfer Failed

I subscribed to a new plan on Public Mobile yesterday and started the Number transfer process. My previous provider is canceled now, but while transferring, a message popped up on my phone saying "Public Mobile number transfer failed" or something li...

Sleeper13 by Great Neighbour / Super Voisin
  • 98 Views
  • 3 replies
  • 0 Bravos

lost phone

Hello, I am in serious trouble right now, I lost my phone and with all the vital information. I do have a public mobile log in information such as ID and Password but as two step verification they need verification code which was sent to my mobile nu...

soutochai by Great Neighbour / Super Voisin
  • 112 Views
  • 6 replies
  • 0 Bravos

Unable to Cancel

I have been trying to cancel. I got two numbers with Public Mobile. I call them and their system says the numbers don't exist. I log into my account and see no numbers registered to it. The payments still come out of my credit card but they say they ...

NelsonG by Great Neighbour / Super Voisin
  • 83 Views
  • 2 replies
  • 0 Bravos

Points value meaning

I'm currently upgrading to a plan which states that I can earn up to 2$ in points value. Does this reduce the cost of the plan by 2$ every month ? Is it added to my total rewards? I have 7$ of rewards per month so that would make it 9$. Am I correct?

NikoQc by Great Neighbour / Super Voisin
  • 72 Views
  • 2 replies
  • 0 Bravos

eSim Activation

Hello,I have tried activating my eSim which did not work. As I was activating, my previous service provider disconnected my service. Now I can't login to my account fully since EverSafe requires a code sent to my number (which is not receiving messae...

HThandi by Great Neighbour / Super Voisin
  • 82 Views
  • 2 replies
  • 0 Bravos

Subscription Not Activated (Porting Number + eSim)

Hello,I'm porting a number and eSim over from another providor and I had an issue activating my subscription. Logging out of and back into the app doesn't restart the process, it just says I have to contact support.Help?

MargaretC by Great Neighbour / Super Voisin
  • 104 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.