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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No cell service

My wife and I have been with PM for years. Recently my phone will no longer send or receive phone calls when it shows full reception bars, while my wife is able to make and receive phone calls. I am able to text, which indicates the service is workin...

Resolved! How to reactive voicemail

Hello, I have accidentally disabled my voicemail a few years ago. Now I want it back, please help!

MY new ported number account not functioning, need assistance to port my old number

I have a problem, i removed and installed the Public Mobile Simm on my phone and initiated the port from my previous provider. I waited for a day and I may have missed the text sent by the previous carrier, how do I re-initiate the port? I have put b...

top up

Hello, How do I top up my account

Locked out of my account again

Hey I'm locked out of my account again. I notice when I don't login for a month or two my account info must change on its own or something.... I need help logging into my account again please. Although it aloud me to use my phone number to reset my a...

Incomplete port

Hi I ported my number from rogers to public mobile on April 26. But from the looks of it the number wasn't completely ported and is still active with rogers and partially active with public mobile. Can I get some help ?

Resolved! Iphone 11

I have a friend who has an iphone 11 and she is trying to register it and she is having problems. She seems to think that she can't use an iphone 11 on Public Mobile. Since you can bring your own phone, can you bring an iphone 11?

Resolved! SIM card not working

My phone lost the ability to send or receive calls (call failed message).I swapped my SIM with my wife's and it worked fine---but my sim in my wife's and her phone didn't work.-Don't have to be Sherlock to know the problem. What is the solution?-Wil...

Receiving and replying on SMS while in Dominican Republic

Hey community, Here's the situation:1. I will be in Dominican Republic for a week2. I need an ability to receive SMS from canadian numbers onto my current phone number3. I need an ability to send SMS to canadian numbers4. I have two Android phones an...

Snowbird plan

My plan DATA, voice and text are working intermittently from places to places. Switching networks but when you change city you have to set to something else. In the meantime you missed a lot of communications. MAKE IT WORK PLEASE

Voicemail Being Weird

Today I got a voicemail and when I called to check, it was strange. It picked and there was dead silence for 10 seconds, before it finally started talking. Then after I listened and deleted the message there was another 10 seconds before it came back...

Please send me my 2022 payment record

network connectivity issues

Hi I can't make calls and I can't receive calls.Some time it works and sometimes it doesn't.we have 3 lines with us and facing same issues. Definitely it's not connectivity problems from my phone settings. I went through the forums and tried everythi...

Port number?

Can't purchase ad on

Hello,I have purchased ad ons many, many times for US visits. For some reason right now I cannot. I have more than enough available funds. The system allows me to select the ad on, hit purchase, then a receipt is generated saying purchase complete bu...

SIM card not working x3

This was my final message to public mobility. Super frustrated.Just to be clear….since purchase all three of your SIM cards did not work. You agree that two did not work yet don’t refund poor product . This is a pic with the “working” SIM card. Still...

No incoming calls

I’m so frustrated. Now I’m not getting any incoming calls at all. First, I couldn’t make outgoing calls, that was resolved. I still can’t make International calls to USA, despite, having minutes etc.., and now I’m not getting any incoming calls. Plea...

Resolved! change email on public account

I am trying to change my email address and can not do that in my account.I have just registered with community my old email and can not access my old email.

Phone not working

I just activated my public sim this morning but my phone says sim not registered

Resolved! account suspended, payment error

My account was suspended due to insufficient funds. I've been trying to reactivate my account but every time I try to make a payment, I get told there's a payment error. I've tried paying with both a credit card and a debit card, but nothing worked. ...

Lapsed account

public mobile has lapsed my account but still takes auto payments from my credit card.

online phone purchase

I bought a phone and sim card from Public Mobile on the 17th of April and it still has not arrived and i don't have a phone # yet what do i do

Why can’t I call my dad

When I call my dad it goes straight to voice mail.I’ve tried multiple times but if I call someone else it works. My dad calls his company and they said it is not from there lines.

Billing

I prepaid my account for a year so that I didn't have to make monthly payments which I can't alway do because I'm travelling in countries where I can't get cell phone service or where the provider(s) don't have an agreement with Public Mobile or Telu...

Change self serve email

My emails and 2fas were all hacked how do I change my email on my account?? Please help as soon as possible

Resolved! I am unable to submit a ticket

No matter what I try, I cannot login with my community account at the submit a ticket screen. I get the repeated error: "Error signing in"Reset password, use username, use email, clear cache, use new browser. Nothing works. Suggestions?

Payment Problem

Hello I have a big problem and need help from a PM rep. I have not been receiving heads up texts a day before my auto-payment withdrawals or follow-up texts after payment, the way I used to. This has been the case for many months. I assumed all was o...

Account Compromised!!

Hello I need to speak to a customer support representative. My main account has been compromised my old phone was hacked I lost all emails 2fas passwords accounts everything even money my kids savings were stolen. Apparently the one who did didn't wa...

Promotional cod

Is there any promotional code for existing customers when they are changing their plan?

Resolved! billing date errors

I have been a Public customer for over 3 years. My billing date was always the 15th of the month. I used to have auto pay but for the past year approximately, I pay manually. The past few months my account gets suspended far before the 15th; actua...

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