Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm stacking a couple of ideas here. Please check them for me before I sign up for an account:- Public supports esim now, right?- The $15 plan can use esim, right?- A few Bell Mobility guys were telling me the IEMI of a watch is different from the I...
Hello,I just want to verify something. So I am heading down to the US tomorrow and have just bought the 15 day roaming package. So once I have crossed the border, I just need to turn on roaming and that will activate the plan is that correct? As I...
Having issues for past few months where some calls are going directly to voicemail - no log of call at all on my phone.I have noted that the missing calls seem to be mostly from businesses that have a central phone system such as doctors, dentist, ca...
Duplicate thread
I set up my account a few weeks ago; I had great difficulty then creating my account but the Public team was able to help. However, there was also some concern expressed about being overcharged. This is to confirm that I have indeed been overcharged....
@CS_AgentI need help to reinitiate my phone number transfer request.
I need the SIM card for this account activated.
Used up all my data, and have a week left before renewal date. I remember I was able to renew my plan early, but cannot seem to find that option now. Is there a way around this? My renewal plan is the $39 special, which isnt offered anymore so I c...
Greetings,I have lost my SIM card and I would like to get a new one with the same number. It has been very difficult to reach you. It has been very difficult to get to my account. I sign in but I am blocked by double authentication. It sends me anot...
@CS_AgentI bought the wrong add-on, could I get assistance please?
I get the Eversafe verification codes when signing into my public mobile account but do not receive them for other services. Does anyone else have this issue and know how to fix it?
i never had issues untill now my wifes account is still lock me out and the problem is I can't seem to be able to fix it they change password we have done that it says successful but still wont work
Trying to create a login, once I create it, it sends me to sign up screen I am already signed up. I just need my account number.
How the hell can I get support in this god awful company if I can't log in. Enverytime I hit 'contact us' it asks for signin. Thankfully I have another account for my other daughter. Anyway, I can't sign in, or even reset my password, it says emai...
It says try later
Hey Folks,So after much searching and not finding anything I figured out the solution (by accident)If you lost your phone and when you attempt to log in, the system wants to send you a text or a voicemail. Since you lost your phone that isn't going ...
I unsubscibed and was not happy with the service, can i get a refund?
Need help getting referral code and $10 promo code entered after activation as I forgot to enter it when initially joining the plan
i registered 3 accounts on android app, all are able to login, however, it only shows one same account profile no matter use which account to login, the shown account is the last registered one.the android app version is 1.1.1.amend: each account has...
Can’t log in because verification code for ever safe ID was sent to a phone number that’s was deactivate
Hi! I have a Pixel 7 Pro but currently on a 4G plan. I'm struggling to find an answer regarding which network I should select for my preferred network in my network settings. Selecting LTE makes sense since I have a 4G plan but my phone recommends I ...
Hello, I recently got an email that my account is on hold for non payment. I have auto pay set up and I’m not sure what happened. I live in an area without cell service, I am unable to sign into my account to pay my bill, because public mobile is t...
If I do a one off top up to cover my upcoming monthly plan (not on autopay) just for the amount of the plan after my rewards are deducted rather than (in this case), putting in the $15 amount for my plan, will this cause any problems? The reason I'm...
I have tried every way to enter my husband's phone contact on my daughter's phone (public mobile) but every time it defaults his contact to 611. When she sends his contact a text it says: "Free Message: Please call *611 from your mobile device for as...
Is there an attenna, booster, or other signal enhancer to be able to receive cell signal? I am in a small pocket where there is no coverage and need something to get me a signal as I will be living there full time. I looked at various things on line ...
Hey so I'm currently sailing and need to add some data to my plan and everytime I try do it through my account I just get a loading screen. I've tried the tricks of switching browsers, using incognito mode, clearing cookies still no luck. Are there a...
Did you all know that we now have the ability to change our own Community User Names?https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profileInteresting...What would be the purpose for this I wonder? Other than less tick...
I have not been able to create a trouble ticket for over 2 weeks, I keep getting 404 errors. The same thing when I try to send a private message to @CS_Agent.Second, I downgraded my subscription because I can't keep paying for this rubbish service. T...
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