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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Find our about data usage

Where do I find out how much holiday minutes and data I have left from last year

VoLTE - Terrible experince

I'm planning a trip to the US soon, and had not yet been migrated to VoLTE. As I intend to purchase an add on, I submitted at ticket requesting migration to VoLTE. Within the same I was informed VoLTE had been enabled, and that I needed to restart my...

I News help to top up my account

I need help to top up my account and if this line (647) xxx-xxxxxxxxxa@hotmail.caDxxxx xxxis not active within the hour I will let it stay as it is and go to the mall and get a new line from another service provider.Since December or January EVERY mo...

Resolved! Referral

Hello, I bought a sim card for my husband, I activated right now but I forgot to enter referral code(PMxxxx) in the process. Please help me to fix it. thank you

Long distance add on

I have a 15 day USA talk and text add on that I have been using for the past 10 days but today which is day 11 I cannot make any calls and the recording is telling me that I don’t have a USA talk and text add on.

ERROR MSG 404 - Can not sign in

When I try to sign on with the correct user name and password, the response is a 404 error. This goes on no matter what I do. I 'spoke' to a technical person through this community, but the matter was not resolved. This happens on my mobile and on...

Please help to cancel an add-on purchase

Hi, I've just purchased the US roaming plan by mistake, should bought for another account.Can you please help to cancel it?Thanks

Would it run counter to the terms of service to use a Public Mobile SIM card inside of a laptop PC?

Hello there, wonderful people of this plucky little forum, I've been a relatively happy user of the cellular service this forum is about for some years now. At this stage, however, the phone I use the service with is starting to malfunction, and I'm ...

6UT1, Network full and more...

Good morning, This last week or so four lines I have all have had network issues...missed calls going straight to vm, dropped calls, network 6UT1 error and network full messages when attempting to call out. I have not found any outages in my area. Is...

Resolved! If I travel abroad, will texts, missed calls, voicemails be waiting for me when I return to Canada?

If I have ever been out of cell service range, missed calls, voice mails, and texts pop up when I get back into a service area.So if I am traveling over seas, I know that I won't be able to use my PM sim (I'll get a local one) will I get notification...

sim card wont detect in multiple phones

Hello bought two public mobile sim cards last week and activated one yesterday on the $25 plan,however i put sim card into my phone and it wont detect in either sim card slots, says no sim card emergency calls only, so had another phone here and put ...

Double charged

I got double charged for this months plan as it shows on my credit card. How do I get refunded?

Plan keeps upgrading on its own

This phone/number is for my 10 year old daughter. I signed her up for the $25/month plan but for January and now April, the plan switched to the $40/month without any changes to the profile/plan in my account. Is there a way that she is getting promo...

Resolved! US Roaming ADD ON Talk/Text

Will be traveling to Auburn, California and wondering if I purchase the Talk Text Add on, if it will work. I currently on 3G $25/month plan. Worried about the 3G network shutting down in the US.

Resolved! Double charge for a plan

I bought a $40 plan. The activation process failed but I was charged $42 (plan fee + tax).I called TELUS and they solved the issue but I was charged $42 again!I checked my account. It doesn't show the second $42 that was deducted from my account.How ...

Not receiving incoming calls or text and no outgoing texts

Hello, Wondering if any solutions are available since from the forum posts it seems this has been a common problem.I recently bought and activated a Public Mobile plan for my phone and since switching my number over I have not been able to receive in...

I have several packages in my account to add to data but ca't make them work?

Hello Please help...I have several packages of data that I've purchased but it does not automatially go there. What is the Issue? Surely they must have some automatic features in this site...frankly getting pissed off and thinking of switching. I an...

Reactive my account

Hi, I set up auto pay in my account to pay my phone bill, but always I am getting massages my payment failed. So I get tired and mad why my phone plan can’t renew every months, when I have auto pay with correct information.so I am unhappy with suspen...

Cell service during cruise

We are fortunate enough to be going to two cruises.The 1st, Los Angeles to Vancouver.The second, Vancouver to Alaska and back to Vancouver. When taking US land vacations in the past, we have purchased the 'US talk and text bundle' and it has worked ...

Resolved! Expired credit card and expired account

I have an 85-year-old friend who signed up for public mobile last year. He does not have a computer or a smartphone. His credit card expired a month ago and his automatic payments stopped and now his phone does not work. The shop he signed up with no...

Two-Factor Authentication

What happens when you try to activate a new phone but the two-factor authentication is a phone number that you don't have access to?

Resolved! Will need to change authorized holder of account in future

Here's my (probably) unusual story.My wife and I are providing a cell phone to her brother who lives in Saskatchewan. Our idea is to get a SIM card here in Calgary and get it activated, hopefully with a Saskatchewan area code (hopefully, that's able...

Service Not Working

I purchase a SIM card and activated a plan. On my account it says “Active” but my service does not work. I can’t receive calls, send texts or make calls. I have an iPhone so all it says is SOS. I’ve paid for the plan and added an extra $40 to my acco...

Resolved! new activation

i purchased a new phone and activated a new account on April 19th, 2023Public mobile has verified that i have been accepted.i can send and receive texts.i can phone out but incoming calls still go to my old Virgin phonei called Virgin Mobile, yeste...

Phone not working

I am writing in regard to the plan I have with Public mobile. I was out of country for 6 months but I paid my bill on time every month. Now I am back in Canada but my phone is not working. I want someone to contact me urgently in regards to this matt...

New Sim Card

So, I changed my sim card, updated the new number in my account, got an email confirming that my new sim card number has been activated, but when I try to use my phone, it says "not registered on network". I tried turning my phone off and on again, ...

I get so excited!!!! So I gets me spinach out for a treat.

I see I have had a solution. But some one else got it!!! Looks like there is a glitch in erroneously showing the "accepted solution".

How do I get a refund for error when setting up account

I was charged for a 4g plan for 41$ and payment went through but it said “error” and did not make an account for me. I then selected a 3G plan and it worked and I was also charged for the 3G plan. Both transactions are still showing in my bank statem...

porting request

how do I ask for a porting request from PM

Resolved! up dating my plan from 3G to 4G

It states that after changing your plan, you will loose your current promotions. Does that mean I will lose my Loyalty and Pre-Authorized Payments savings? Is there a phone number where you can talk to a real person?

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