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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Add on data

What do i doo if add on data is not working?

No PM's receipt of payment notice

I did not receive the text message to inform me that my auto-payment has been duly received. Please check. Thank you. p.s. I returned from leave on April 3rd and instantly activated my auto-payment.

Not being able to sign in

my partner cannot change his credit card info, because texting doesn't work anymore and his email may be different from when he started. He would prefer to start again with a new account. Does anyone have any idea how to help him?Thanks Ans

Password

4digit password I'm not sure I have it.can I get a new one

e-mail

Resolved! Community rewards

I’m new to this community rewards thing…but I’m wondering if the points I earn will go towards my next up coming bill? My plan already renewed today so I know for a fact I would not be getting these points added on

Only getting 1/4 my calls and texts

To summarize, I am only getting 1/4 of my calls/ texts, I can dial out, I have to resend most texts, my phone stays on 3g even though I signed up for 4g, my # from my other service provider has been successfully transferred, I changed my pin # almost...

Cannot Call or Receive Calls

Since 10 hours I’m not able to make or receive calls. I have initiated two tickets already but got no CS agent to respond, is this normal?

How to win a lot of publics point?🤑💰

Signing into account

i could not sign into my account...I was told to create a community account so I did. Can I now use that infomto sign into my account?i want to see my plan and billing information....I want to change my plan to more data....please help me...very frus...

automatic bill payment not working

Add to Bank account

I want to add my public account to my bank account

Resolved! Having trouble

I just noticed that for the last 3 months even though I added time by voucher I've not received service I normally use text so this is why I didn't notice.

(Order 341514) I ordered a sim on 25th April 2023

Hi Team, I order a sim card on 25th April 2023 with order number 331514. I am still waiting for an email or message which says it is shipped and here is your shipment number. But still there is no sign of any email or shipment number.Can you please h...

Resolved! Can't sign in

Having the same problem with not being able to sign in. When I enter everything I get a "page expired" and there's is nothing else I can do

no data

Hi, I checked my account and I still have data left unused but when I turn on cellular data on my phone, I do not have internet. Is it a problem with public mobile or is it my phone?

Resolved! SIM card does not working new phone

The SIM card I swapped out of my iPhone 11 to my iPhone 14 does not work. When trying to set up it said not compatible with eSIM. Only other option was to use QR code but Public Mobile does not have one. Any suggestions?

Call to USA

How can I proceed to make a call to USA please?

Resolved! Account cancellation

Hi, I opened an account for someone visiting from abroad for two weeks. Now I noticed that Public Mobile has deducted $50.40 for three consecutive months even though my visitor only used the card for not even two weeks. Please let me know how to get ...

Resolved! Can't remove voicemail notification on android

Hello, I received a spam voicemail on my samsung s22+ and promptly deleted it. The only problem is that the notification is still appearing at the top of my phone saying I have 1 new voicemail even though I currently have nothing in my inbox. I have ...

U.S. data add on

Hello, Am in the States, paid $30 for some data, talk and text and its not working! Help!

Phone Not Working

I have autopay which has always worked fine and credit card is current. However, May payment was not charged and my phone is not working. Help!

NOT ABLE TO RECEIVE SMS TEXT CODE

Hi, any idea that I couldn't receive the SMS code verification in some instances such as my CRA, and other social media platforms? My plan is definitely compatible with the concern/inquiry above? Any help or lead would be much appreciated! - CHRIS

404 Error

Can only access My Account Page other pages give me 404 error.Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404)

Phone not working

I updated my CC information yesterday. My next payment is not due until May 15, so everything should be ok... I cannot call out. No payments have been missed and my Data plan is not maxed out.

Resolved! calling from Canada to Budapest

Hi, I have 1000 international minutes. Can I call Budapest? I tried the Budapest number and it wouldn't go through. I tried this number with and without the zero that's in brackets. Any suggestions? Thx.+44 (0) 1323 674***

my bill

Why is my bill so high

International Texting (from the US)

I was in the US last month (Seattle) and thought I could send a text message back to Canada (as I had International Texting in my $15 plan). It didn't work. Received a text message from 611 (Public Mobile) saying: "Sorry, your plan does not include s...

Resolved! Retrieving Community Account

I accidentally deleted my Community log in info. It will allow me to change my password but not to retrieve my username so I cannot log in. I created a new Community account under a secondary email, but when I try to change the email back to my prima...

Resolved! My 10 dollar credit did not show up for being referred

What is best way to follow up?

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