Community

I need help to reactivate my account

Hi, I am locked out of the account.  I cannot reset the password since when I click to email me the code I never receive the email.  Also the phone number is not working so I cannot get the reset code from there.  I need to reactivate and to make a p...

Why do I need a US add on to call 289 area code

We have 3 phone numbers and plans with public mobile. They all have 289 area codes ( Oshawa ) Why do we suddenly need US add ons to call each other when nothing has changed and we’re all in the same house in Oshawa Ontario Canada! We’ve never been to...

how to update your email address ?

I'm having great difficulty simply updating my account profile to my new email address.. Any suggestion would be greatly appreciated .  Thank you Sam 

roaming charge

is there any roaming or other charge if I travel within US and HK without buying any Add-Ons? and can I receive text and call even though I don't by any roaming add-ons?Thanks!

Port out from PM

Hello,  talk/text service is not working from last one week due to plan changes, raised this issue already through PM private messages . No solution so far.. Are there any other way to port out my number to another service provider since no text serv...

I paid my account twice this morning said be reactivated in 30min its been 12 hrs still nothing

what is the point of this if there is no support to answer the questions. I paid my account twice this morning said be reactivated in 30min its been 12 hrs still nothing, This is the worst customer service I have ever experienced.  

Credit card charged but account still suspended

My credit card has been charged to purchase monthly balance but account still showing suspended. I have created support ticket but no reply…Any leads? Thanks 

stop autopay

I’ve been overcharged $170+ from switching plans

Tried to switch from $55 plan to $50  got charged 3 times plus add ons ????Over $170 plus in charges on my debit 

How to cancel a plan?

I am trying to cancel my plan and have already moved my number to another provider. I have read the other threads that say to disable auto-pay, however, it is not letting me turn off the "enable" function for Auto-Pay in the Payments page of my accou...

Order cancelation

How can I cancel a SIM order 342825?I do not longer need such order because the service of publicphone does not offer service in Mexico.

Error code 837

I have literally tried for three days straight to get my phone activated on public mobile keeps on saying error code 837 so I go to that Sim bot or whatever you wanna call them and you can’t even get an answer correctly out of it so it tells me to cr...

Can't log in to change my payment method

I have tried both of my emails and tried updating my password but I can't get into my account. I've submitted a ticket and have not heard back and it's been over 24 hours. Does anyone know how else to get an account reset?

Unknown Data Usage

I put my phone on airplane mode every night before I go to bed. But there are plenty of mysterious data usage every 3 or 4 days in the middle of the night like 4am. Some data are like 41.55 MB .....Need resolution ASAP

suspended account and re-payment

I have a suspended account.I tried to make a payment 3 times and it still would not re-instate. what should I do?thanks

Unlock a public mobile phone to give the phone to someone

Hi! I am trying to unlock my phone. It was a telus phone before so I didn't need to unlock it to go to publicmobile, but now I need to unlock it to give it to my dad.Does someone know how to unlock a telus/koodo/publicmobile phone that was last used ...

Help!!

Account is deactivated or suspended because of failed payment but I can't login to change my plan. I never received the email to authenticate and can't receive sms. Please help!!! 

Account number

I can't log in to my account.  I need my account number

Data

My data is not working. LTe is not showing on top of the screen.

Prepaid Visa

Hi Everyone,I am trying to use a prepaid Visa card on my account. I tried to add it to My Payments. However, it’s not accepting it. I did verify that there is money on there. I think it’s the postal code that’s tripping me up? Any thoughts? Thanks,Kr...

I want to transfer my public mobile number to a new provider but lost my SIM card (porting issues)

Hello, today I got a phoneplan with Chatr and asked them to transfer my public mobile number. that process requires for me to confirm the transfer with the public mobile number.unfortunately I left the sim in another country and can’t do the confirma...

Inactive email

Email used to set up account is inactive. Need to change payment info and can't log in!  What do I do?  Simon is USELESS for this request.

incoming call and text message no respond.

I've been a PM customer for over 5 year now and have not made any changes to my account. Everything worked fine up until today.The outgoing calls is fine but incoming call and text message no respond from last Saturday. Except my husband and my son c...

your customer service is not responsive enough!!!

I need to reactivate my phone.  I have tried repeatedly to pay my bill through the website.  For some reason it does not go through!! "oops something went wrong, try again" is not a helpful bit of feedback for me to troubleshoot your problem!!!! I am...