Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation Failed - Can't submit a ticket

I'm struggling to activate a sim card. It fails every time. I try to submit a ticket but it won't let me login with my username and/or email address to submit a ticket. I'm not sure where to go from here.

Resolved! Deactivation Date

Hello Community, does anyone know if the deactivation date on a suspended account shown is the one mentioned or is it the day before? For example, if the account says deactivation date is May 5th, is the last day payment can be made May 5th or is it...

Resolved! Where can I get a PUK code?

I just bought a new SIM card. I need a PUK code now. Where can I get it?

SIM card order

Order number 339046 placed on April 5. Still have not received it. Where is it? Not giving me confidence in switching 4 of our phone packages to your company.

Resolved! Calls getting dropped

My calls keep getting dropped and other people can't call me. When I try calling a valid number, it says "6UM1 the number you have reached is not in service". Other times, when I call someone, the call immediately cancels and it's the same when they ...

Resolved! Accounts

How much is left in my account

Resolved! How to Cancel after a few days and get refund

I bought this for my dad, and put on a USA plan add-on. But he got sick and can't travel. Can I cancel and get a refund?

Resolved! claim

I bought a chip that I did not receiveI bought a simm card that i didnt

New sim but can't receive texts & calls

Hello, I have just purchased and inserted a new sim card. But I cannot receive calls and texts for anyone. But I can call & text outgoing to others. It is a new sim card with a new number. Thanks

Resolved! cant reactive account

account got suspend because auto pay didnt work.now it wont let me change plan and force me to pay old plan amount.

Resolved! PM network problems must be real.

There seem to be many posts outlining reception and other problems. I used to think that 99% of complaints were due to the posters fault by being hasty not following instructions , not being technical or lack of common sense. However I just experien...

exceeded login attempts

Just setting up my account and had to 'reset' the password. Now it tells me I have exceeded login attempts. Please advice. I am just trying to see me account to pay for any outstanding dues!

Resolved! Canceled account

Hi, I am trying to get ahold of public mobility, I canceled my dads account and there still taking payments out of his account. He left public mobility in Dec. 2022.

Resolved! Update

I received a test from PM directing me to a link to the self serve site "to make an update to ensure uninterrupted service.(2.2)"I have gone to self serve and don't see anything about an update. Any suggestions?

Resolved! Fundus

with Available plans for $ 15 is there any reward members , or Fundus ???

new Sim Card not working after activation

I bought a new sim card and have created an account which says it is active. I have tried the sim card in several phones but they all say "No SIM".

Phone number changed automatically

When I registered with PM I had kepty phone number from the previous provider. This was a few years ago. All of a sudden I have a new phone number and I never changed anything. People can't call me at my original number anymore. How can this happen?

Resolved! Can't receive calls or texts from certain numbers

Just switched to public mobile from rogers and everything worked fine except i can't receive calls or text and cannot send texts to 3 different numbers(that i know of). When switching i never received a text from rogers to confirm the number transfer...

unable to log in

Hi There, I am unable to log into my account to update my credit card information can you please send me a link to reset the account

I can t call out

Something wrong with my phone. I can tcall out , but when others call me , it will go to voicemail box

Resolved! Payments

How come when my mom goes to pay my monthly account for me , it now wants to force her to set up for autopay ??

Resolved! Hold phone number

Hi all!I am currently working oversea, before I left Canada, I deactivated my auto-payment system.few days ago, Public mobile asked me to reactivate my payment and account, if I don't they will delete my phone number.I am not sure how long I would st...

Resolved! No wifi data when i have add_on "roaming"

I have full bar wifi signal but no wifi data when I was in the US.Now when I come back, I don't have wifi when I use only cell phone data.Please help if you know how to fix the problem.Thanks in advance.David

Self serve

I just registered with community . How can i access self serve ? Also i topped up my account 2 days ago and i have no data or my plan isnt working I did this via a voucher via *611 and it was added to my balance but my plans not renewed ? And i cant...

Points used..

I purchased 3 gig data at 10 points per gig but when i went to use them both the points and the 3 gigs were gone.. Not happy about it at all..

Resolved! US Roaming Issue

Talk/Text/Data package was purchased today. I'm in Chicago and connected to T-Mobile. Talk and text are working but data is not. Chrome browser tells me I'm offline.Is it possible I have to reset the APN. My current APN is Telus:sp.telus.comProxy - n...

Community

Forum Posts