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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12418 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23511 Views
  • 183 replies
  • 25 Bravos

Resolved! Sim card

How long does it take to get a sim card sent and what happens if I don’t get it?  Who do I contact?

Nbhiker by • Good Citizen / Bon Citoyen
  • 298 Views
  • 4 replies
  • 0 Bravos

Caller ID when I phone someone

When I phone someone my number comes up with the name of my town. How can I change this to my name or my business name? Some of my clients don't answer when I call them because they don't know it's me and think it's a scam 

SonjaS by • Great Neighbour / Super Voisin
  • 358 Views
  • 7 replies
  • 0 Bravos

Resolved! sim card

I accidentally activated an account. I lost my Sim card for and then I got a new Sim card with a different number but I activated the wrong account. I was just wondering if I could get a refund so then I can pay for the one that I am using

Brittany525 by • Great Neighbour / Super Voisin
  • 185 Views
  • 2 replies
  • 0 Bravos

Transfer number

Virgin had to manually transfer number to Public. How can I confirm this with Public that's it's a-okay? Mus the down by midnight 

lisacourtney6 by • Great Neighbour / Super Voisin
  • 264 Views
  • 4 replies
  • 0 Bravos

call forwarding no longer work

Hi, can anyone fix the call forwarding, I get an error message MMI invalid, can anyone fix it? Thank you!

Yat by • Great Neighbour / Super Voisin
  • 145 Views
  • 1 replies
  • 0 Bravos

CC payment and change in email

my CC expired and before I could make the change my phone was cut off. I cannot access my acct because my email address was also changed. How do I get into my acct to effect the changes.

Diane71 by • Great Neighbour / Super Voisin
  • 144 Views
  • 1 replies
  • 0 Bravos

Resolved! Switching from Virgin to PB- missed text

Virgin sent a text to me at 2:00 in the morning to confirm the transfer and gave me 1 hour and half to reply. I was sleeping an missed the text. Now they want me to have public send the request again... how do I do that?

Soccergirl23 by • Great Neighbour / Super Voisin
  • 155 Views
  • 1 replies
  • 0 Bravos

Phone not receiving calls

I have submitted a ticket to get help, but it's been almost 2 days since then and I still have not received any help or replies. I need the authorization text message from Bell to be sent again to my phone, so I can approve the number transfer to Pub...

RBruin by • Great Neighbour / Super Voisin
  • 182 Views
  • 1 replies
  • 0 Bravos

need a ticket !!!

my phone is not working!!!I login with different emails ..mother wife and myself have accounts ..Trying to update credit card i am in a strange city and need this fixed fast please escalate …

debbie1959 by • Good Citizen / Bon Citoyen
  • 367 Views
  • 8 replies
  • 0 Bravos

2 phone lines 1 account

Hi, I registered my daughter with public mobile and now want to switch my number over, but i don't want to make a new public mobile account. How do i add a second number to my account? And a third if i add my mother? I don't want to have to create an...

ARKnol by • Great Neighbour / Super Voisin
  • 224 Views
  • 4 replies
  • 0 Bravos

SIM swap scams

Just reading online about these scams and how some phone providers have 2FA to help prevent them. Any tips from the community about this / does PM offer a QR code etc that is compatible with an external authenticator app? Thanks  

meche by • Good Citizen / Bon Citoyen
  • 342 Views
  • 5 replies
  • 0 Bravos

Service

I updated my plan 2 months ago and the service has gone down hill. Can’t get service anywhere now and I updated for more data and from 3G to 4G and it’s still not available or working properly. Paid extra for this an it’s still not working properly a...

Kyleeye by • Great Neighbour / Super Voisin
  • 225 Views
  • 5 replies
  • 0 Bravos

Billing cycle restarts 1st of each month -- change plan now?

Hi there! I'm currently on the $40/month plan with 5GB/month (circa: 2019). There's a promo for $40/month with 15GB -- same cost but better data. Before I make the change, some questions I have:1) There is a "Change plan now" or "Change plan on renew...

meche by • Good Citizen / Bon Citoyen
  • 295 Views
  • 3 replies
  • 1 Bravos

Fraudulent charges

Yesterday afternoon I was charged $55.52 for not reason.  My plan is $15 per month.  I was quitting my autorise credit card to pay monthly on line 

canjuraana by • Great Neighbour / Super Voisin
  • 410 Views
  • 10 replies
  • 1 Bravos

Public Mobile huh ?

Vulgar usernames aren't permitted. Please repost your question using a username that follows the terms of service,

Resolved! Ordered a sim card, haven't received it yet

Hello everyone,I'm a bit worried as I ordered a sim card more than 10 days ago and still haven't received anything. The only email I got was the one confirming my order. I opened a ticket last week but no one ever replied to me.I need that sim card f...

Elsam by • Good Citizen / Bon Citoyen
  • 799 Views
  • 16 replies
  • 1 Bravos

How to pay offline

I have no access to my online account at this time, any alternativeto make the payment?Can I pay at public mobile shop?

lucyjin by • Great Neighbour / Super Voisin
  • 371 Views
  • 8 replies
  • 1 Bravos

Changed Sim Card

Hello, I changed over my SIM card to public mobile on Saturday and was unable to respond to the porting over SMS message within 90 minutes. I've reached out to my previous provider, and they said they would push through the request if another SMS mes...

Tommy13 by • Great Neighbour / Super Voisin
  • 273 Views
  • 4 replies
  • 0 Bravos

Sim card

I can't activate my Sim card and I brought my own Sim to be transferred. I don't know what to do please help. Katharina 

Katharina1 by • Great Neighbour / Super Voisin
  • 354 Views
  • 9 replies
  • 1 Bravos

Resolved! Bill payment problems

Hello I've been trying to make a payment for three days now. I'm using my debit card which is on file and I've used before.Each time I try to pay it says error try again later . I have the money in my bank account , I've reset my phone, tried signing...

Tomtraum2020 by • Good Citizen / Bon Citoyen
  • 398 Views
  • 6 replies
  • 0 Bravos

Resolved! New sim does not work

New sim does not work. Tried in another phone. It is not detected. My number has been ported to Public Mobile so i have no cell connection! I have created two tickets. 9 hours ago but no reply in the community private message. No call to my alternate...

Starlitejr by • Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 1 Bravos

Resolved! Blacklist a phone

I recently lost my phone and need to have it added to the blacklist. I have the IMEI number and everything. Can someone get in contact with on how to proceed. Thank you. 

RS27 by • Good Citizen / Bon Citoyen
  • 247 Views
  • 1 replies
  • 0 Bravos

Resolved! added wrong add on

I have added wrong add on. I added usa  min Instead canada min. How to switch? 

MD786 by • Great Neighbour / Super Voisin
  • 264 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card

When I try to change my SIM card number I enter it then when I hit save it won't save or change.

Starr2 by • Great Neighbour / Super Voisin
  • 267 Views
  • 4 replies
  • 0 Bravos
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