Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If yes,old point and add on transferred to new plan ?
This EverSafe thing is a huge mess.My Community account used the same email address as my main account, I setup an EverSafe account but when going to community it just made a new account... So now I have no way to access it because you can't login wi...
I hope this message finds you well. I am writing to bring to your attention a recent issue I encountered with my Public Mobile service, and to request a refund for the month of May/June that I paid for but was unable to utilize.To provide some contex...
Is it possible with this new site to change the number the 2FA is sent to like the alternate number on the account ?
The coverage map doesn't load on the new website.
Hello to all the great people here who help! I manage 7 accounts for family and friends, is there a way to shut off 2fa every time you log in? Before you could shut it off and send it to email. Now it's text or call and can't turn it off. ...
I am on the old Public Rewards program and have some data add-ons saved up. If I switch to a new 4G plan, will I lose access to my add-ons and legacy rewards?On the plan change page, there is a disclaimer as follows:> Your new subscription will take ...
Everything is new this morning!! new plan : 5G and 4G , no worry, 3G plans, $25 and $15 are still there, they just hide it like beforenew app: working nownew login: single login for My Account and My AccounteSim: yes, it is realMy Rewards site is gon...
Please help me apply my monthly fee to my MasterCard.I'm losing patience be with the constant road blocks.
I requested an invoice two weeks ago, but I still did not get it. Yes, there are messages back and forth between public mobility and me. But it does not resolve my request.
Someone tried calling my Public Mobile number from the USA but they received a "No Route Found" error message. Is the error on their side (their service provider) or is this something in the Public Mobile set up? Any ideas? cheers
I tried to change my current $35 plan to $25 plan but the option I was offered was $15. The $25 option was shaded and cannot be clicked. What other way can I use to change to $25 plan?Thanks.
Paid for Sim but didn't get it
I finally got my phone unlocked,now it says no service and incoming calls go to mailbox.It’s been a frustrating week and still no service even though my account shows active,my phone is an iPhone 4S which i stated before ordering my SIM card.
Hi guys,my 100 min inside canada talk finished after 10 min of talking. Who should I refer to? Thanks
Trying to acivate new PM SIM card right now, the port over my cell phone number, but PM is stopping payment from credit card. All information is correct and has been checked repeatedly, the card has enough money on it to complete the transaction....
Hello,I had an account with public mobile from 2019 up until March of 2020. I am trying to recover my old account number. How can I go about it?Thank you kindly Erico
I’m out of data, my cycle ends May 30, and I don’t want to pay another $15 for a GB of data. Can I move my cycle end date up and pay early? thanks!
I can text but can’t. Make or receive calls
I accidentally deleted the transfer request phone number verification text. I’ve got a new carrier and am moving over my current phone number. How can I get this text resent to me again?
repetitive thread
How do I change my auto payment method?
Hi! For the past few days I’m unable to dial in and get any calls with my phone number. I have paid for my phone account but it’s still not in service when someone tries to phone me. What gives?
Hi Team!When I signed up with Public several months ago, they had a special promo going on, it was $35 for 15 GB with a 3 GB bonus. When I just logged into my account now, I don't see that plan! They put me on a basic $35 for 3GB plan??? Does anyon...
After a significant amount of frustration, I was finally able to sign in to my account with the user name and password. I confirmed the correct email address was in the profile and attempted to log in to the "My Account" to change the billing informa...
Hello. I ordered a SIM card on March 14th and haven't received the card yet. Order #332247. Hope you can send one out soon! Thank you.
I signed on today to make sure I had enough data remaining for an upcoming trip and found that my PC is incorrectly showing that I am on a 3GB plan. I am on the 15GB 4G plan from the fall deal last year, which is what I have been getting charged for ...
Hello, I'm looking to port my current number from PM to Speakout. However, I do not want to get rid of my PM account. I'm just hoping to change it and have my old PM number ported to Speakout as my secondary phone. Can you please advise what I should...
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