Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a Sim card online May 7, 2023 paid $5.60 but did not receive it. DO NOT SEND-pls credit amount to July phone bill. I am senior. I do not want automatic pay. Please revert to texting me on 26th of each month to pay which I have proved to you...
Hi, I was on 1gb 3g plan for few years now. I always have a bonus 5gb plan through out my time with public mobile. However I just got a message that I've used up all my data and when I check, it's a brand new site and my 5gb bonus data is gone. Can I...
I had received an promotion email from Public Mobile. After I subscribed and received an additional email with a promotion code which will receive additional 42GB free for $50/8GB plan. I contacted the Chat support and claimed that it is a spam. P...
Hi, I just bought a data package. It hasn't been used. You instituted changes that it now expires, even though you did not make that clear. I'd like to return the package. Your entire service is getting worse and worse. Thanks
Not able to send nor receive message. the only way i can send and receive text message is when I am connected to the internet thru our wifi but when Outside i've never been received nor send message since I got the plan with Public mobile now it is i...
my sons referral code is xxxxxxxxxxx i wasn't able to enter it earlier. how can i get this message to the right people?
Hi,I'm currently under the old rewards program. If I change my plan to the new 5g plans do I loose my old rewards and go to the new points system? Also, if I choose a new 90 day plan how would my old rewards calculate?Thanks,Andrea
I was already using the community under a different username. When I signed into the new website it insisted in me connecting my Account with the community account. I did so but it complained that my original username was already taken, (it wouldn'...
The app says my account is on hold because of no payment, but I’m on autopay and the payment for May did go through. Tried 10 times to submit a ticket and got an error 10 times.
Hello I got a referral code from my friend which would discount $10, so I put in the referral code on the check out stage but it didn’t reflect in the payment billplease reflect it
HI there, so here's the situation:i have payed my first month, i have a sim card, but ive hit a brick wall with progressing. to finish transfering numbers, i have to recieve a code to my number. the proplem is that i do not have access to that phon...
It is my understanding Public Mobile is a prepaid service with certain Add-Ons on the phone that will allow the use of the features. If Add-ons not subscribed then system should not enable or allow the feature to work. 1)A call was made to area code ...
Hi guys, I urgently need your help: I am you old customer Oleg Legatov, , and I have big problem with my account. My SIM card is broken by one of low qualified technician, setting up my phone by my request, and I can't use my phone for making phone ...
My wife passed away and her phone is still active
HelloI just activated my SIM, messaging seems to be working fine. BUTThe phone sending and receiving does not work at all !Any help
I ordered sim card over over a month ago but have never received it. I did received a confirmation e-mail. Now I can't contact anyone. Using chat just keeps giving me a 404 error. Asking for a refund returns a reply that sim cards are non refundabl...
Hello,I clicked "change plan on renewal date", but it is renewed now, and charged money from my credit card.My previous plan still has a lot of data I can use, and I do not want to renew it right now. Please help me.
Hi, I recently switched to Public Mobile from a different provider. I am able to use data with the new PM SIM card, however I didn't get a SMS message to confirm transferring and currently only getting messages or calls to my old SIM card. I was hopi...
Will I have data if I’m travelling overseas?
I have been a long time customer since I’ve swapped from Lucky Mobile and I have been pretty satisfied with what I had going on here. There was far more to offer here and even cheaper and affordable plans. However upon recommending this company to my...
As the Rewards is changing to the new Points, do I have to activate the Points program manually in order to receive the points? Has the Rewards program already ended?
I currently have a 3GB@3G plan with some rewards. The plan before rewards is $35/month. There is a promo subscription plan for 20GB@4G for $39/month. If I choose the new plan will my rewards still apply? I guess I'm just not sure what a "Subscription...
My u20GB data plan just ended so I decided to purchase the 150GB 3 month plan. As soon as I renewed it deducted 22GB from the 150GB. What the **bleep**? I purchased the plan less than 30 minutes ago and I have 127/150GB. You took the amount of data I...
Hi All,Currently on $40 for 15GB with the old loyalty rewards I see the $39 for 20Gb is now available. Can I switch and remain on the old loyalty rewards system. I know I would have to say to change at new billing cycle and not right away. Please let...
Why did the plan rate change from $35 to $39 in one day when the payment was due by yesterday and that was when I finally was able to login to the account
No customer service responded to my question about data and using promo data
Does the add-on and or promo data that I have click in automatically when the data on my monthly plan is used up? Or do I have to do something to make sure I get the promo or add-on data?
I would like to know what happened to my previous username for the community. Also, all my messages were deleted. I have filed a complaint regarding the $148.60 that has been taken from my credit card. I have filed a formal complaint with both th...
I have been a customer for over 5 years but it says under Loyalty pays $0 it said $5 a few months ago... My wife's account which was signed up at the same time says $5Is there an admin out there that can fix this for my account? Thanks
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