Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm trying to help my daughter sign in but it keeps saying invalid email or password. So, then tried to sign her up and then it says an email already exists. I add the email to be able to reset but it says email invalid again. I cant put phone number...
Help! My husband is traveling in the states. I purchased roaming for him, and he could dial out at first, but the sound did not work on the phone call, then disconnected.What can be done?Thanks,DebbyWork order please?
Hi I am having problems with activation I have money on my card but it keeps saying payment fails
Hi all,Long story short, I have my new number applied to my account, but I still have to activate my sim card. The issue here is that when I go into the app to activate the sim card, it wants me to confirm my identity by sending a text to my new numb...
I added 1GB DATA US with my points by mistake I just want canadian data ....is it fixable?
Hi,I'm on the an old grandfathered plan using old rewards system.I'd like to change to the new plan to take advantage of the additional data. But would I need to change to the new point system? Don't want to as it seems to be a downgrade for the loya...
Ive attempted to switch from public mobile to lum mobile and my phone is locked to public mobile. This is ridiculous, ive only ever bought the $15 plan and never bought a phone with public mobile. Please free my phone. Theres no customer service con...
I bought extra data, but its not showing up for me to use. I see the receipt where ive purchased more but i havent been given the extra data to use.Why?
I know how to block numbers etc and do so frequently. My voice mail is filling up because of calls identified as "Unknown Caller". I know who it is but they refuse to stop calling and leaving messages. These calls are not listed on the "Recent Calls...
Esim failed to activate and can not open a ticket for support.
ticket submission page broken...@CS_Agent Not receiving any verification codes for NSLSC, trying to log in to view my student loans
The app did not automatically create the e-sim, I need to create it
Am I required to be in Canada while purchasing US roaming add on? OR would I be able to purchase US roaming add-on while I am already in US?
my wife's Iphone 12 mini (IOS 16.5 ) recently started having problems with some inbound phone numbers connecting but then dropping with 'Call Failed'Not all numbers have this issue .....texts work fine and most inbound calls work Any pointers as to ...
I have had this happen a few times where I can't make any calls due to being out of minutes but I have an unlimited plan and I am not making any calls outside of my province. Getting really tired of the issues with Public Mobile. Anyone know a soluti...
Is there any way to request a year of usage history? I have to go to court and require this and see that we only have the option to look back 90 days.
Good evening I did a number transfer yesterday and I'm still not able to receive calls
I just subscribed and I received an error message saying there was a problem with the eSIM. I have no service or data. I tried to submit a ticket but got an error message. I can’t find an article that answers this and unable to contact support.
Hi @CS_Agent I have been trying to port out my public mobile number to italkbb. They submitted the request a few times, every time they were rejected. They told me I was supposed to get a text to approve the transfer, but I never got it. Plylet me kn...
Hello. Can you please verify if I will get 90GB for 3 months? how long do I get the extra +15GB?
I need to speak with customer service. I have questions to ask before signing up with public mobile and internet.When I call them, I have to enter my public mobile phone number and I don't have one because I don't have an account with them yet.Can a...
Hey Public Mobile,I'm trying to port out of my public mobile account and it's not getting approved. My account is active, I'm replying Yes to the port request message. How can I reach out to a human being to find out the reason you are holding me bac...
Hi, Can't login to or contact you to ask for help because you give phone services but can't even afford a phone yourself. Odd eh that people trust you to use you when you don't even have a phone. So two phones.. Can't login to my account as it want...
iphone can receive calls and text.I get a failure notification when trying to make outbound call.I have tried a factory reset without success
Can I receive text msg and calls when I travelling to China and Europe countries, I won't use data. And how does it cost me? I mean the roaming rate. My current plan is 15 CAD/month. Thank you. @CS_Agent
Hello,Can someone please provide me with the link that permits us to message customer service reps as early as possible? I have a couple of pressing questions for them. Thanks.
@CS_Agent On 15 or 25 or 39$ plan?Any other plan?
I am unable to see that promotion once I sign in into my account. It is showing me default $45/month 15GB+15GB and not 90-day subscription on this plan.I want to change my subscription before it expires.Please help.
Hello,Been a Public Mobile customer for a couple years and an am interested in ungrading my plan. I'm looking at the 4G 44/Month plan and noticed if I sign up for a 90 day plan it goes down to $39/month. I'm wondering if I keep that plan going indefi...
Due to some technical issues, I have been charged twice for my current plan. Please help me get a refund for duplicate transaction.
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