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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim card

Can I remove my sim card and use a different one whiletraveling for amonth and not lose my phone # or validity of myPM Sim card?

Resolved! Recently setup sim and started number transfer

Hello @CS_Agent,We started a number transfer from our old provider. When we try to access our account via mobile app, we are prompted for a 2FA code that never arrives to the phone.Is the phone number transfer in progress? Thanks

Billing

We have 2 phones and are getting double billed for one not sure which one --- can an agent contact me

Resolved! Weird data usage issue

So here's a weird one. I just happened to be checking my data usage figures. (For context, I'm on the $15/mo plan with 250 Mb of data monthly.) The number seemed high, since I'm home most of the time on wifi constantly. I discovered that data is bein...

Resolved! Data not working

Plan is good until June 5th, only used 800+ mb of data of 2 GB, and data isn't working properly for the last 4 days. Reset port numbers and all that, reset wifi and Bluetooth settings, still... My data isn't working. I am not a new customer, and I ex...

Resolved! Activate new Sim card for existing plan

Hi,My dad lost his phone with his Sim card and I have bought a new phone with a new Sim card. I am unable to activate it on the plan he had. Could you please assist?

Resolved! $15 Plan Int’l Text

I just noticed on another question that someone saidthe $15 plan includes international texting. I have that plan & wasn’t aware of that. What, or where, is international texting considered (where does it cover?). Thanks

Resolved! Recommend PM $39 Plan Switch?

My daughter is currently with Koodo. I see PM is offering the $39 20G special rate. I was thinking of suggesting to her to switch over but want to make sure that it’s reliable. I only use PM for making calls & texting on the $15 plan. I don’t use dat...

Resolved! how to contact support

Since this site changed I can't load my account and it is impossible to send a ticket into support. My texting service is not working again. How can I contact them? Do they have an external email without needing to log into their system?

Resolved! Plans

@ CS_Comms @CS_Agent hi team,I just renewed my plan 5/27. However, one day after, I need to change my plan for more data. I prefer to choose change immediately since the new cycle just started. From the q&a seems like the current monthly fee won’t b...

Resolved! pausing subscription

Do I unsubscribe and de-select autopay when I don't need the service for a couple of months? Also, if I unsubscribe before the end of my subscription cycle, will my present service continue to work until the end of my subscription cycle?

Change number?

Merged thread

Resolved! Original community account

With the latest update on the Community, I need to register a new account to login. What has happened to the old login account?

unlimited incoming calls and the Unlimited international text messages still include in $15 plan?

Hi.I notice the public mobile website has been upgraded. I plan to create a new account for $15 plan, here is question for the plan:Are the unlimited incoming calls and the Unlimited Canadian with international text messages still included in the $...

Resolved! Lost phone, can't access account

Hi, I lost my phone, and it causes me to be unable to access my public mobile account, because when I enter my email and password the system still wants to authentify me by sending a code to my phone.Please help. Thank you.

Resolved! Can't contact customer support tickets portal

The site seems to be broken and I've been overcharged and there seems to be no way to make a ticket with customer support anymore. Keep getting an error and my grandfathered plan no longer is being charged the right amount im being overcharged and ca...

Resolved! International call

What add on to my plan is needed to do call from Holland, Germany, Austria and Hongria to Canada. Thanks!Alain

I cannot submit a ticket

Resolved! I guess the site is broken now.

I got through the setting up the eversafe hoop and now anytime I try to go to my account page I get an error saying "too many redirects".I try to submit a ticket and then I have the exact same problem.I guess I'll be doing business on the 611 line...

Resolved! Problem with Payment

Hi, I've been using Public Mobile for almost 3 years now. I am on auto top up payment method using a debit card. My subscription was suspended this coming month. Public mobile says that I have to pay the amount due. But when I checked the amount on m...

Resolved! SIM card not received

@CS_Agent it’s been over 10 days I haven’t received my sim that I as ordered the order was put in on mar 14. I had ordered it since I’m referring a friend but so far the sim has not arrived.order number 329726

Resolved! Updating plan

Hi i have been a public mobile customer for about 3 years, so my plan is pretty outdated and im only getting 3G speed with 5gb of data i know there are better plans i can get but im worrying about losing all my loyalty rewards as im saving 5$ off my ...

Resolved! Did not receive reference reward

A friend of mine sighed up with PM and used my reference code and I have not seen any reward

Resolved! Refer a friend

Signed up under refer a friend but didn’t enter their code. How do I enter it now? Also although I have been signed up for 3 days my account has not been activated?

Resolved! Public mobile account

I want to get a proof that I am a member of public mobile as a document

Resolved! How do I activate my replacement SIM card?!? The website and app are both not working!

When I go to the activate link, it stupidly sends me to the app. So I went through the ordeal of signing up for the app. No activate option on the app! Still, every time I go to that link it sends me to the app download page even though I’ve download...

Resolved! Call confirm

Does public have the call confirm service and can you block calls from specific numbers like Koodo and Telus does? as I know public is owned by Telus ?

Apple Watch Cellular Service

Now that we are all onto 5G services and upgraded services, is there an estimate on when are we getting an update for support of cellular service on Apple Watches?I am pretty sure many people would love to get it instead of changing their service pro...

Resolved! 39.00 plan promo

What is the difference between 45.00 20 gig and 39.00 20 gig I'm thinking of switching cause I save another 6.00 and I'm on the old rewards seems to good what do you guys think

No addon packages for international calls to sub-Saharan countries

None of the sub-Saharan African countries, which number around 46, are included in any of the international calling packages offered by public mobile. I have been a loyal customer for over six years and I have seen people who need to pay for Skype su...

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