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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22081 Views
  • 181 replies
  • 24 Bravos

Calling

When I make a phone call it says I am out of minutes but I just renewed my account that wasn’t disconnected. It was still active and my dad. It still works but I still can’t make calls. My renewal date is today to renew, but I change the whole plan s...

Bunzy by Good Citizen / Bon Citoyen
  • 192 Views
  • 2 replies
  • 0 Bravos

Unable to make payment

Hi,Im trying to activate my account and change my plan, but the system won't let me do the payment. Every time I do it says "Ops something went wrong".

kemilin19 by Great Neighbour / Super Voisin
  • 253 Views
  • 3 replies
  • 1 Bravos

Mobile network state : disconnected . New Samsung A53

Hi guys, I need some help before I toss my phone over a bridge lol. I bought this samsung A53 and since then I've been having major issues with making outgoing and receiving calls.  I noticed today that the mobile network state says disconnected. I'v...

aproyal by Good Citizen / Bon Citoyen
  • 754 Views
  • 9 replies
  • 0 Bravos

Resolved! cannot send sms but can receive on IOS16 , even after networt reset

My wife and I both have an Iphone 8 plus with IOS16 and both on public mobile. I can send her SMS  (text/pictures) but I don't receive any of her sms for the last 2 weeks. Searching the forum I tried to:-reboot both iphone-reset the network setting o...

sleroy by Great Neighbour / Super Voisin
  • 324 Views
  • 5 replies
  • 0 Bravos

Not receiving incoming calls

Recently switched over to Public Mobile, and I am not receiving any incoming calls.  Just goes to "This person is unavailable please try again later...". No issues with outgoing calls or Text incoming or outgoing?  Using a iPhone.I am have submitted ...

sskipper by Good Citizen / Bon Citoyen
  • 382 Views
  • 7 replies
  • 0 Bravos

Resolved! Voicemail

Can I disconnect voicemail?

Po-Ming5 by Great Neighbour / Super Voisin
  • 564 Views
  • 9 replies
  • 1 Bravos

Resolved! Error 821

I opened a ticket because I am trying to join public mobile. I received an error code 821 and was charged for my plan, but it is not activated. I am trying to bring my number over from Koodo. It has been almost 48 hours since I opened a ticket. Pleas...

Jonathan111 by Great Neighbour / Super Voisin
  • 295 Views
  • 2 replies
  • 0 Bravos

Voucher payment

I am having troubles with payment voucher plz help

Jamesking by Great Neighbour / Super Voisin
  • 359 Views
  • 5 replies
  • 0 Bravos

Resolved! I'm trying to activate sim

Hello I bought a voucher and a sim card but I cannot use the voucher to activate how do I add funds with my voucher

theryguy by Great Neighbour / Super Voisin
  • 192 Views
  • 1 replies
  • 0 Bravos

Can't login on new telus page

It's been about a year since I logged into selfserve, I tried logging in today to add call minutes but I can't login using my old credentials, nor can receive an e-mail to reset my password (nothing in inbox after trying several times), and I can't r...

rshafiko by Great Neighbour / Super Voisin
  • 502 Views
  • 6 replies
  • 0 Bravos

Cant send Short code text - error 0

I can not send a text message to a 6 digit short code. I keep getting "Can't send with public mobile - error 0" I am using a Samsung S10Premium text message setting is onI have a monthly unlimited call and text plan.

BL89 by Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 0 Bravos

Resolved! Severely overcharged

I tried purchasing a data addon to my account, and it kept saying error so I tried changing my card and trying different things and making sure i had the card right, it kept saying “error” and that it could not complete the purchase. Then the next da...

CaseyL20 by Great Neighbour / Super Voisin
  • 313 Views
  • 4 replies
  • 0 Bravos

Resolved! PUK

I have been locked out of my sim card and apparently need a puk.I submitted a ticket asking for help about this a few days ago but have not heard back from anyone.What do I do? 

SIM card delivery

The ticket about the SIM card did not arrive over 10 days has been submitted yesterday but seems no answer. Do you know when the answer can be expected? Thank you

eyy2000 by Good Citizen / Bon Citoyen
  • 298 Views
  • 3 replies
  • 0 Bravos

Cancel suscripción

I want to cancel my monthly payment.  The app is sending over and over to check if its me

canjuraana by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 0 Bravos

Switching to the $40 for 15GB plan with 4G speed.

Can I switch to the $40 for 15GB plan (4G speed) and maintain my $7 per month reward plan discount? If I switch, can I keep my 500 one-time Int'l LD bonus with 500 mins left? If I switch, can I keep my 500 mins $0 Free Holiday Giveaway: 500min INTL L...

capt_caper by Great Neighbour / Super Voisin
  • 305 Views
  • 3 replies
  • 0 Bravos

Auto Payment Renewal Failed - Account was immediately suspended??

I’ve been a long time Public Mobile customer with auto payments setup from the start. This morning I received a text message from public mobile indicating the renewal payment had failed & my account had been suspended. No warning or anything … I can’...

Saratoga by Good Citizen / Bon Citoyen
  • 1065 Views
  • 31 replies
  • 0 Bravos

Not getting mms messages from android users

I’m not getting pictures or some messages from android users. I’ve checked my settings and they seem ok. I used to get them, but I don’t anymore. What can the issue be?

marodneyb by Great Neighbour / Super Voisin
  • 242 Views
  • 5 replies
  • 0 Bravos

unable to dial normal numbers.

When someone dials my phone local it says I am not registered on an american account. I am nowhere near an american tower or making calls to U.S phone numbers?

FastEddie2 by Great Neighbour / Super Voisin
  • 148 Views
  • 1 replies
  • 0 Bravos

Resolved! Canada wide long distance

I live in Ontario. Travelling to Alberta for a week. Can I use my 500 min. long distance free holiday giveaway or my 500 min. long distance one time bonus when I am there, or do I still have to buy the Canada Wide Minutes add-on for $5? I am a bit co...

zonneBloem13 by Great Neighbour / Super Voisin
  • 318 Views
  • 4 replies
  • 0 Bravos

Payment

 My phone is suspended because you haven't received payment. But the auto payment is scheduled for today. It won't allow me to make a manual payment.  Please help.  Urgent. 

henderson1 by Great Neighbour / Super Voisin
  • 198 Views
  • 2 replies
  • 0 Bravos
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