Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Moderator contact request sends me in circles for hours

I am having trouble with my voice service with numerous dropped calls over the past month or so. I have tried everything suggested and now need technical support. I can't get a ticket as it just keeps giving me an error code. The chatbot is useles...

Addon

I cant buy 3GB data ?

Did not receive sim card

I ordered sim card on Apr 25th ( order number is 34xxxx)I opened ticket 270975-xxx on May 22nd. No response received.I am so tired and not happy.Please send me the sim card asap.

@CS_Agent

@CS_Agent Hi I recently joined public but I’m getting a 7B1 error and can’t make or receive any calls. I’ve tried all the methods such as airport mode, restarting phone, SIM card and such but no success. could I get some assistance please? Thank you ...

@CS_Agent

@CS_Agent I just tried to activate my esim and transfer my old number to it. The service cannot be activated.

User Lock Out

My wife is also a Public Mobile customer. She has been locked out of her account for more than two days already, and for this reason, she won't be able to change her subscription nor add funds to her account. She is desperately seeking help. Can s...

Resolved! @ CS_Agent Lost old sim so I’m not able to confirm full access for the new Public Mobile sim

On the app, I got a message saying that in order to get full access to Public Mobile service, I need to confirm the phone number (which I want transferred). The issue is that I don’t have access to the old sim anymore so I am not able to receive the ...

Data reduction

Hi, thereI notice my data from 12GB every month changed to 12GB for three months, this is not the plan I sign up for, it is not acceptable to do this to your loyal customer, I am modified!

Low call volume

Hello,I recently changed from android to apple and the in call volume is extremely low. I contacted Apple and they didn’t know how to fix it. The volume is on high but still no go. I am using the 3G setting but the LTE setting doesn’t work either. ...

What happens to the reward draws?

PM had several reward-point draws in December 2022. What happened to them? Nothing has been mentioned since. Could PM clarify about the draws?EDIT: just checked email, it says "Contest runs until 2023-05-01. Winners will be contacted by email within...

@cs_agent Number transfer

I am trying to transfer my number from Telus. I missed the confirmation text from Telus and now need assistance.

Data no more available

I have the 15$ package with 250Mo on 3G and I don't have access to internet anymore since a couple of days (new bill cycle)... but I'm still paying for it!!!Did Public mobile turned off 3G internet access?

i have two phones with two accounts and phone numbers. Can't talk to each other.

The phones are a Samsung S10e and a Iphone 6s.Both phones are on Public.The both call and talk normally to any business or org.The verification numbers were received by the both phones when I logged in.But If I call the S10e with my Iphone 6s , I ge...

Registering T911

Please help me complete registration of text 9-1-1 service. Thank you.

Voice Mail

How do I change the number of times the phone rings before the call goes to voice mail?Couldn't find any setting for this in my phone.Thanks.

Transfer esim to another phone

I setup esim on the wrong device when setting up PM. How do I change esim to the other iphone? Going through the Apple menu gives an error to contact PM.

Need proper community ID back - cant send support private message "unknown error occured"

I need to have my community account switched to my proper user ID that I actually use and have logged experience with. Creating my eversafe ID forced me to choose a new community nickname as my nickname was already taken - by me. The account I need t...

Resolved! Lock out

My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before

Resolved! add on not working at US Alaska , how to refund or cancel

Resolved! US data/talk add on not working

Hi, I was unable to start a ticket. I added the US roaming talk/data add-on to my account. But the service is not working. I’ve restarted my iPhone XS numerous times, switched the network from automatic to T-Mobile but the service is not working (sho...

Transfer number issue

@CS_AgentIm trying to transfer my existing number over from Koodo prepaid but I was told to submit a ticket first. Please help as my legs are getting tired. Thank you

Logged out

My partner, who also uses Public Mobile has been unable to log in, due to the fact that he changed his email address without letting Public Mobile know and forgetting his password. Also his credit card info needed to be renewed, but he couldn't log i...

Voicemail hangs up

Hi I'm not sure if anyone else is having an issue the last two days when I try to check my voicemail the call doesn't go through and then the call is automatically ended. My plan is still active and I've never had problems accessing my VM before. Any...

Resolved! Stopped having access to my old sim and plan to transfer my service to an new public mobile sim

Can someone advise me how to do it? Thanks.

Resolved! bonus for referred customer

I joined PM through a friend's referral yesterday and received my welcome bonus today. And I am still expecting my one-time credit for the referral bonus. When will I be able to receive it? Any ideas?Thanks for your time~

Unable to submit ticket

Is anyone else having issues submitting tickets everytime I try to access the page it says error code (XXXX) and boots me to the overview page

Number transfer

I did not a sms message to reply to yes transfer my number it is saying it’s pending

Verification code was sent to a new number that can't receive text.

Hello,A verification code was sent to a new number that can't receive text. Can it be sent to the email so I can continue?

i bought a phone with public mobile and did not received it yet been waiting for a month now

i bought a phone with public mobile and did not received it yet been waiting for a month now and cannot talk to anybody i cannot send a bill because it always say error i am losing my mind somebody help

Unable to login on my chromebook.

Unable to login on my chromebook. When I try I get, "This page isn't working" auth.telus.com redirected you too many times. Try clearing your cookies. " I cleared the cookie but was still getting the same message as above. Very frustrating . Everyt...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Moderator contact request sends me in circles for hours

Addon

Did not receive sim card

@CS_Agent

@CS_Agent

User Lock Out

Resolved! @ CS_Agent Lost old sim so I’m not able to confirm full access for the new Public Mobile sim

Data reduction

Low call volume

What happens to the reward draws?

@cs_agent Number transfer

Data no more available

i have two phones with two accounts and phone numbers. Can't talk to each other.

Registering T911

Voice Mail

Transfer esim to another phone

Need proper community ID back - cant send support private message "unknown error occured"

Resolved! Lock out

Resolved! add on not working at US Alaska , how to refund or cancel

Resolved! US data/talk add on not working

Transfer number issue

Logged out

Voicemail hangs up

Resolved! Stopped having access to my old sim and plan to transfer my service to an new public mobile sim

Resolved! bonus for referred customer

Unable to submit ticket

Number transfer

Verification code was sent to a new number that can't receive text.

i bought a phone with public mobile and did not received it yet been waiting for a month now

Unable to login on my chromebook.

eSIM

International call Add-on not working, want refund

I have lost my phone and unable to log into my acc...

Porting existing phone number

Need help restarting a port in for a phone