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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Simplii Mastercard debit issues

I’m having an issue adding my Mastercard debit to autopay. It just keeps saying “something went wrong, please try again later”. Could a moderator please contact me to aid in getting this card added?

Resolved! My phone

Good afternoon I would to transfer my phone number to public mobile number

Confirm identity

Email Address Change

Helllo,I need to update my credit card information, but I am unable to log in because my registered email was mistakenly entered as none@publicmobile.ca at the time of registration. I have tried to resolve this issue through Public Mobile online, but...

Resolved! @CS_Agent

I'm trying to transfer my number to a different provider. Public Mobile says they don't have control of the number. What do I do?

Old rewards to new points?

CS said i have to change to the points system to rederm my legacy rewards. They directed me to this forum re: will the points transfer (nice work, CS臘). So what’s the actual deal? Do I HAVE to transfer to the new points system? Will my legacy rewards...

Sim card

Trying to get into publicmobile for my aunt. For some reason cannot receive 6 digit code to her email

Hi, is a Samsung a03s compatible with a public mobile sim card that I bought many years ago?

Will legacy rewards be kept if I upgrade my monthly subscription?

I am currently using the 15/month Public Mobile plan, but I get a 4$ reward reduction every month due to rewards (referral, loyalty, autopay). I started using Public Mobile in the fall of 2021. If I switch to a higher plan, will I keep the -4$ reward...

Account doesn't match community details .

Since switching to the new system my account correctly shows loyalty 2 years - but Community shows only a couple of weeks.

Accidentally cancelled an upcoming subscription

I changed my subscription to the 90 day plan for $39 when the $44 plan was having a promotion. Today I saw it show up as a $117 plan which I thought... that's not right so I pressed cancel not knowing it was for 90 days... is there a way to get it ba...

Resolved! How do I actiavte esim, i am a current user

I dont see esim on the app or the website

Renewal on my plan

@CS_AgentIt states that my plan is renewed and continue online however still says that it'll renew the 25th of June which is today. I tried making phone calls and it hadn't worked. I would love some assistance.

Resolved! Phone losing network connection

after being on a subway, underground parking or even simple reboot it takes up to 30 min until phone sees the network again.

Resolved! Invoices

I need invoices for Feb and March of this year. I can only see the last 3 months when I log in to my account. How do I go about getting these?

Resolved! Help with set up please

I just tired setting my dad up with public mobile. I bought a sim card, and signed up on line. I had to set up an account, then it asked if I had a sim, so I entered the sim#, then it asked for payment. I entered in my credit card and it said payme...

Resolved! Puk Code

@CS_Agent in our Communitywho can I talk to about getting a PUK code?o keep getting an error when I try to submit a ticket. thank you

2FA locked out of old number

I've been locked out of my old number via 2FA. I need to fix it so my debit card can be taken out of the plan. I can't find any customer service to fix this.

Resolved! [URGENT] Cannot make phone calls

I can only receive phone calls, but cannot make phone calls. Please help! @CS_Agent

Transferring phone number from Bell

I just signed up for public mobile and activated the SIM card I bought. I got a text from Bell asking to confirm the transfer of my phone number so I confirmed it. I’m still not able to receive texts on my phone since I put the new SIM card in. Does ...

Contact

Why can’t I phone you. I want to upgrade my phone and I need to know how to connect it to my public mobile account.You don’t make it easy to interact with you.

Do rewards apply to mid-month subscription plan changes?

I'm just wondering if the reward discounts will apply to a change in plan mid-month, or only when the plan restarts on the next 30 days? Thanks!

Referral code

My friend just activated her public mobile account but didn’t see the option to enter my referral code on the payment page. Is there still a way to enter a referral code after account activation? There used to be… @CS_Agent

Phone number

Hi everyone. I registered a new SIM card, choose the plan, and was charged. But I never got a phone number. I have an account, but no a phone number. I was not able to find what to do on the website, and I was not able to connect with anyone on live ...

Does anyone have issues with agents giving wrong info? me yes.

I have been told my referral amount would be done on the renewal date. I waited and the person was a liar. Today, I spoke to someone else and told me no worries we will fix it and said everything has been fixed and it turns out that another agent sam...

Resolved! isssue with my acount in app

just signed up for public mobile. everthing is working fine. and was working fine. except the part of the app, "my account" and "my rewards".after a few hours now says message unauthorized. can't access anything in my account or rewards. is there o...

Cannot access acount after deleted esim

@CS_Agent Accidentally deleted my eSim after I got a notification that it failed to install. My issue now is : I cannot get into my account now because the phone number associated with my account was on the eSim. Is there a way to get it resent to me...

Resolved! What happened to the points system?

Used to be getting 5 points per month due to how long I've been using Public Mobile for, but for some reason now it's only 1.25 points per month. I'm quite oblivious as to the changes and if there were any changes as I couldn't really find anything a...

Resolved! New SIM card

I changed providers earlier today. i have not received instructions to insert my new SIM card. How long should i wait

Lost SIM card and cannot receive two factor authentication

Hi,I purchased a new phone but I've lost my SIM card and cannot receive the two factor authentication to get into my account. In the past I was able to choose between text or email as a method to receive the two factor authentication but the email op...

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