Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey there ive been trying to sign in for months and it never works, i got the phone from my neice last decemeber and she catn remember the log in info, there for i created a new one and has been verfied and such but i cant sign in to buy adds or anyt...
@CS_Agent3 phones with public mobile. Can't make or receive calls on any of them. Restarts and apn checks done. Please advise
I cannot send or receive text messages on my other account. Because of this I cannot sign in to create a support ticket because I cannot verify my account via text code because I cannot get texts. I haven't logged in since the new EverSafe setup and ...
questsion was already asked
Before you say it, Yes it's pending and no it's not a authorization hold, I was charged the same amount along with a 0 dollar Authorization hold so 3 charges.0.0073.45 X2 publicmobileWhy is this necessary for a private issue, instead of a chat you de...
Anyone have experience with this issue? I was logged into my Apple ID on same device before, but once I switched to Public with an eSim I'm unable to access Apple ID, factime, iMessage etc. At very top of Settings my account is shown, but it's greyed...
How do I cancel voicemail, like just shut it off?Thx, have a good day.Jer
I have a sim card from PM and a voucher for $20, I cant activate online, the only option is with a credit od debit card. How to activate new sim with new phone # with a voucher?Thx community!
I’ve been looking on here for over 30 minutes and I can’t seem to find a way to speak to a real person. I’ve been trying to figure out how to cancel my plan without getting a verification code, because I can’t access my phone because I lost it and th...
@CS_Agent.I received mail today. I suspect it was supposed to be my sim card but there is nothing in the envelope. It's clear that the envelope had not been sealed but instead tape was used to close it (I'm assuming by Canada post). Can you advise wh...
refuses payment for new activation wasted two hours so far
Always “call failed”
I bought an e sim when I activated my account my phone's not compatible with e Sim now I need to transfer my account to a physical SIM card how do I do that
Can I use my plan in Australia?
All I need to do is enter my new credit card expiry. How and where??
I set a plan change from $39 20gb 30 days to $117 30gb 90 days but I am seeing some people notice when it is time to renew, it is changing to $44 30gb 30 days because the 90 day option is no longer in market. Is this true? if so, it is worrisome as I...
I turned off my data on June 23 since I ran out. My plan reset June 24, I kept my data turned off since I was in WIFI. Today June 27 I turned on data while in town for 4 hours and turned it off again in returned. I just checked email and messages and...
Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number.
Pretty frustrated! I have over 30 minutes left for calling out and I keep getting the message I have used all of my available minutes up! I have failed to make several work calls due to this error - has been happening for 4 straight days.
Hi! I just received a call from NoCallerID saying that my number was used in a scam asking for money. How do I check if my phone number has been stolen? Or used for malicious activity? I would really appreciate the help! Thank you!
I have had issues porting my number. I received a call to contact the mobile centre, but it redirects me to Telus after I input my phone number.When trying to submit a ticket online, the button is greyed out even though all sections are filled and I ...
How do I find my PIN number
Can I purchase a plan on public mobile and just use an Esim card? I’m new to this. Setting up my old phone for my daughter.
I just did it yesterday. I want my number back. can I do this?? PLEASE HELP.
Hi, I set up my husbands subscription last night. I was charged $50.41 but because his phone is not compatible with an E sim, I need to get a refund and re subscribe with ordering a regular SIM! please help me … I’ve spent sooo much time trying to re...
Can't transfer current number.where can I get a new number?
@CS_Agent I received a notification on my phone that there was an issue setting up my eSIM and to contact customer service. It also wouldn’t let me submit a ticket.
Terrible customer service support (there is none lol), bought a plan with esim when trying to loging to in download esim it asks me for a code that is sent to the public mobile phone number but I don't have sim installed how do I log in. Going to do ...
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