Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On FEB24,2024 we were charged $14.00+ tax shortly after signing with Public. We had, (and still have) very little data usage and do not remember signing up for these extra charges, and don't understand the reason or need for this Top Up.
Hi there, My husband and I signed up for the Canada-US promotion that advertised 50gb within Canada and US, and unlimited Canada and US minutes and messages. We went to the States a little while ago, and neither of our data worked. We got a message f...
Ihow can I get an agent to discuss a billing problem?
I received message from Public Mobile (611) stating that 240Gb bonus data added for 150 days, but that isn't reflected in my account balance. All my friends have received it and they can see it as well, then why I despite receiving a text message fro...
Hello guys and gals, I have a question regarding US data roaming. Currently I am on 50 GB within Canada and US data subscription. I am going to US next week , in order to use data there, do I just turn on Data Roaming under Cellular Data Options and...
I have a samsung on 3g. Will I be able to have text, data or calling?
Okay, back to stage one again with the $29 Plan, because I'm bumping into the same issues as Black Friday once again.On Black Friday/Boxing Day there was also a $29 Plan but no one could get it, everytime it said 'Payment Error/Failed' or 'Unexpected...
Phone: Sony Xperia XA2 with Android 9 installDisabling of MMS for Public Mobile is described here:https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updatesI've applied the patch applied here:https://www.publicmobile.ca/en/bc/get-h...
I purchased us roaming when I need Canada data. Could you refund
I just add more data and it’s not working
My mom lost her phone and cannot report it stolen because her two-step identity authentication involves having a code sent to her via text message. Obviously, she cannot retrieve it to log in. Is there another way to access the account or speak to an...
Could you resend the porting request to Telus as the last request expired.Seemingly, they are only good for 30 minutes, then blocked.Paul
Do all these features come with all plans?Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingI'm currently on $40 plan for 60gig but i don't even come close to that.I use about 3 gigs a month and thats lis...
My current discounts have been:RewardsLoyalty- $3.00Subscription- $2.00Refer-a-Friend- $3.00 When they make the shift will that ALL be gone? I had a feeling telus (who owns public) would do this eventually. Cheeky. Their idea is to just get people pa...
When it indicates "unlimited Canada and US wide minutes" does this include calls made in the US to American and Canadian numbers as well as calls made in Canada to Canadian and American numbers without additional costsd or roaming charges?
I have a 20gb per month I pay every 3 months. Every 3 months I got $21 in credits , my plan cost me $81.00 every 3 months instead of $102.00. If there is any extra for me to pay once reward plan is in effect I will refuse to stay with PM. I been wit...
Hello, I just transfer my phone number to public mobile with success but I cannot use the service. I already paid for the plan but I am receiving information stating that I need to pay again to activate the account. Also I cannot log in on my accoun...
I seem to have a problem with my phone dropping calls after 1 min of conversation and keeps doing it . We have other public moble phones in our household and mine is the only one that has this problem. I was wondering if I got a new sim card if this ...
Hello, I am currently on a 1gb plan ,and I wanna move up back to the $39 plan .My subscription period is Mar 18 how can I upgrade to the $39 plan and pay the difference between my current plan ($23) . Is that possible ? Please help
my phone is using data while cellular data is Off, while I sleep and i am on my home wifi. On February 19, 2024 i have in my history 0.02 MB at 12:30 am and 0.29MB at 1:30 am.
Hello,I have purchased the SIM card but haven't recieved it yet. Is there a timeline or tracking of when can I expect a SIM card?Thank you
I’m trying to port my number and I missed the text message they send, I didn’t respond in the time frame given to confirm the porting of my number. Now when I try to re do the part where you port the number over it’s telling me the number isn’t able ...
I've just spent about 3 hrs searching the correct APN settings for Android to make data & MMS work in the US. Unfortunately, after Chatbot's recommendation did not work I tried about a half dozen other posted settings from here + internet searches ...
I am set to auto-renew my 3-month subscription plan but i want to cancel this plan and go for a 1-month subscription instead while hoping to get a refund for the 3-month plan. The purchase took place less than 24 hours ago and none of the data was us...
I shared my referral code with my brother and got him to sign up with public mobile but he wasn't able to use my code does this still count as an eligible entry
Hi, I'm trying to register a new account using Scotia Visa credit card. However there was an error "Credit card validation failed. Please try again."After checking another posts, I realized that the shipping address must be the same with the credit c...
Hi everyone I desperately need help! I am a newcomer in Canada (from UK) and I paid for an esim subscription on my browser only to find I can’t download the app to activate the esim. My apple ID is shared with family back in the UK, so I can’t change...
First time I’ve tried to watch a game on data since switching to Public Mobile. I can watch channels so my subscription is recognized but living in Edmonton I am locked out of a home Oilers game. I have confirmed my APN is set correctly. I switched s...
Today I attempted to contact a person by text in my contact list and has a Samsung phone. I received an error that the person was not connected to iMessage. I have never had a problem texting an android phone from my iPhone in the past.
Hello,How do we cancel an account without being able to log in? I tried to port the wife's number and set her up with PM, but after 2 weeks, no working number, after submitting credit card info got charged for one month service, can't log in to accou...
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