Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have multiple accounts with Public Moblie.One of my kid's phones was recently lost. When I try to log in to the account, it sends a One-Time-Password (OTP) code to the phone's text message. However, the pone is not available.When I click "Resend co...
I purchased a 30 gig $44 monthly plan and it only gave me 15 gigs and didn’t activate proper plan. What do I do?
Hi Friend is currently receiving 3x bonus points from promo last fall. Currently on 30 day plan. Will switching to new 90 day promo plan continue to receive 3x bonus points?Thanks!
Where do I get an extra copy of my eSIM for a back up most carriers, email you a copy of it
I have the 25$ plan. I am in New Brunswick and I am supposed to be able to call any provinces in Canada. But for example if I go to Nova Scotia I can't make calls to someone who is in that province.I am trying to see if I can add it but I can't see w...
As much as I am absolutely loving the rewards, do you guys think more options to gain rewards should be available?
Hi, I need to login into a suspended account to update credit card information but login asks for a code sent the suspended number (code is never received since account is suspended).
I have question about the following promotion plan that is priced at $44/monthDoes that 15 GB Bonus means that it is limited until you use it up and once that happens you only get 15GB/month going forward on this plan. Or does it mean you will get a ...
Hi there, I will be in Crotia for the month of July 2023 and I would like to know if unlimited international texting under the 15$ plan will work here? I am guessing the data will not work in Croatia?Thanks!
I bought a sim card on friday, and got my number ported, but it didn't work. I can't recieve calls or texts.
How do I reset my 4 digit pin
hello I have been using PM website for a couple of years.I feel that the website used to be more user friendly than the actual :before was very useful links ,but now I can not find the way how to log out.please make it more user friendly
Can you please help me transfer my phone to another company manually as i am not receiving text messages
Hi there, I just transferred my number from bell to public. I missed the authorization message at first so i called them. They did resend the message and everything went well. But then when i tried to restart my phone for switching my network, it sho...
Hi, I am trying to create an online ID for France but when they send me a verification code I don’t receive it. A friend is also with public Mobil and he received it. They told me to contact public Mobil. What do I do?
I got double charged for my service and now everytime I try to submit a ticket to get a hold of some one to help me it gives me a 404 error and I did everything they suggested and still not working what do I do?
Hello GentlemenI hope you are doing well.I am writing because I bought a new SIN card to use in my tablet and I surprise because only I can send the text messages but I can not call. I check everything but I did not know how was the issue?. If you ha...
Hello Public mobile,I changed the phone plan on my phone. Since doing it two days ago, I cannot phone out with it. When trying to phone, it gives the message "the phone is not activated on the network"Can someone please give me an idea of what is ...
Can someone please give me the link to customer service.
I have to reactivate the process to port my number. However my previous phone is lost, so I can't access my old IMEI # or sim numbers to complete a ticket, and I can't receive a text message to gain full access to my Public Mobile account. Any advice...
How do I get back promotional offers after having stopped them ?
I have both US and international long distance add-ons. Why are my US calls being charged against international long distance?
Good morning, I am trying to change my plan to the 90 Days 30GB, however I cannot access the login page and the deadline is today June, 14, 2023 for the change. Will an extension be provided online due to the page being down. Thank you!
@CS_Agent my number porting not completed. I am not able to get incoming calls. Reach out to previous provider and he said they did not get get port out request.
Hi,My husband and I are both Public mobile customers. He tried to log in but needed to reset password, however after following the steps and tried to log in, there was an error message "Forbidden A1"He is going to the US tomorrow due to a family emer...
Hi, I'm trying to access my account but get a "forbidden A1" notice on a blank page every time I try. Have tried 3 different browsers and have cleared my cache. Help! I need to get a US plan add-on asap!
I am seriously over Public Mobile. All of a sudden my network is on 1 bar and I can barely hear people when they call me and vice versa. I’m missing important calls that don’t even come through. I have attended to contact a Customer service agent ...
I'm trying to help my daughter sign in but it keeps saying invalid email or password. So, then tried to sign her up and then it says an email already exists. I add the email to be able to reset but it says email invalid again. I cant put phone number...
Help! My husband is traveling in the states. I purchased roaming for him, and he could dial out at first, but the sound did not work on the phone call, then disconnected.What can be done?Thanks,DebbyWork order please?
Hi I am having problems with activation I have money on my card but it keeps saying payment fails
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