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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11107 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22049 Views
  • 181 replies
  • 24 Bravos

Resolved! $39 for 20GB - Plan Cycle

Hi there,Is the new $39 for 20GB plan a 30-day or 90-day plan? Or do we have an option to choose?

daniep24 by Great Neighbour / Super Voisin
  • 560 Views
  • 14 replies
  • 0 Bravos

Code by text but no access to old phone

I am trying to log onto my account but it sends me a code via text. My phone is destroyed and I I want to use a SIM card to transfer over my account. End to confirm by email but doesn’t give me the option. 

Tracy31 by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 0 Bravos

Resolved! 90 Day Subscription

I am writing in regards to upgrading my current 90 day plan to the new promotional plan for $50 ($45) / 90 days. Would I still keep my loyalty rewards if I were to upgrade plans?

Aloy443021 by Great Neighbour / Super Voisin
  • 259 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring number problem!!!

Hello just switched to PM yesterday. I came from Fido prepaid, but I did not have access to my Fido sim when I created my PM account. There was a problem transferring number since I did not receive text about approving the transfer. I’m on an endless...

New customer, sim not working

Hi, I got my sim last night and ported my number over from Telus.  Everything seemed to go well but my public mobile sim is still not working 8 hours later.  No service Have tried reset, removing sim ect.Help, can't access my number

dino7c by Great Neighbour / Super Voisin
  • 200 Views
  • 6 replies
  • 0 Bravos

VoLTE on 5G?

When you make a call while connected to the 5G network does your phone have to first drop to LTE?

gb23 by Good Citizen / Bon Citoyen
  • 652 Views
  • 11 replies
  • 0 Bravos

Resolved! How can I access my account?

When I click on My Account link it opens the main page of the website: https://publicmobile.ca/en/ns/There is no option to contact a real person.The virtual assistant refers to "Click here to submit a ticket", but the link opens a 404 error page.I ca...

paction by Good Citizen / Bon Citoyen
  • 589 Views
  • 19 replies
  • 0 Bravos

Changing Home Address

Hello,I'm trying to update my home address on my invoice as I require it for a supporting document. However, when I go to update my profile there is no option to cane it. Please help. Thanks

andrew21 by Great Neighbour / Super Voisin
  • 428 Views
  • 9 replies
  • 0 Bravos

Resolved! Can't Login

I can't login to my account even when I enter the code it just loops me back to the main page without signing me in.I have transferred my phone number to a new carrier and want to ensure my Public Mobile account is cancelled but can't do that without...

Tracyhardt by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 0 Bravos

Resolved! New PM website not loading and cannot change plan

Hello, your new website is incredibly slow and most of the menus keep loading and nothing happens. I'm trying to change my plan but the page keeps loading forever and nothing happens. I have tried clearing the cache, deleting cookies, refreshing the ...

jrivas24 by Good Citizen / Bon Citoyen
  • 576 Views
  • 12 replies
  • 0 Bravos

non functional new online account

Changes made to "my account" online are very frustrating and non functional. Chatbot is useless and, to date, submitting tickets has got me nowhere. I guess the easiest thing for me to do is simply let my subscription run out. But, wait. I was regist...

Butch7904 by Great Neighbour / Super Voisin
  • 261 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation error and can’t open ticket

Hi there,I tried opening a public  mobile account last nught($39 for 20gb plan) and porting a number in from Lucky.  The system took my payment and then during the number port said there was an error and to contact an agent.  However, trying to open ...

Teigo by Great Neighbour / Super Voisin
  • 229 Views
  • 5 replies
  • 0 Bravos

I can't sign in to my community account.

When I try to sign in with my Self-Serve email it keeps telling me to create a nickname. I know for a fact the emails matched because I was receiving community rewards. What do I do??ETA: This is a second account I just made to create this post.

gb23 by Good Citizen / Bon Citoyen
  • 280 Views
  • 8 replies
  • 1 Bravos

Resolved! Can't login to my account

I'm currently out of Canada for 4 months, and just before leaving Canada I was trying to remove my credit card from the auto payment method in My Account, the Public Mobile website was under maintenance and wouldn't let me login to My Account. Now th...

Sajid2211 by Great Neighbour / Super Voisin
  • 328 Views
  • 3 replies
  • 0 Bravos

Resolved! What happens after 90 days expires?

If I do a 90 day plan, does it automatically renew another 90 days every 90 days or does it end and make me pick a new plan once it is up?

Anonymous by Not applicable
  • 193 Views
  • 2 replies
  • 0 Bravos

Resolved! Could not login to my account

Hi all,I have recently activated my plan on April 23rd.  I forgot to pay for this month.  I tried to log in to my account to pay online,  but I could not login.  I tried to reset my password too.    Could anyone help me please? Thank you in advance

Mypb05 by Good Citizen / Bon Citoyen
  • 160 Views
  • 2 replies
  • 0 Bravos

Resolved! Lost phone, sign-in 2FA problems

I lost my phone, somebody found it, we've been playing email tag trying to figure out a way to meet up and get my phone back to me.Still ... I'm a little paranoid. I'd like to flag my phone as "lost/stolen" in my account. So that the person who has i...

Korth by Mayor / Maire
  • 1094 Views
  • 11 replies
  • 5 Bravos

App unusable

Greetings.My wife and I each have a PM account, but I look after both (payments, add-ons, etc.).  The app won't allow me to switch accounts.  When I log out of mine, then try to log into hers, it takes me into my account, even though I used her e-mai...

Anonymous by Not applicable
  • 151 Views
  • 3 replies
  • 1 Bravos

Community account now inaccessible

Greetings.I've been with PM for almost eight years, and been registered in the Community.  I just tried to access my Community info, and it asked me for a nickname.  I already have one (marcnoel), but it said that one was taken, so I created a new on...

Anonymous by Not applicable
  • 181 Views
  • 2 replies
  • 1 Bravos

Sim Card Issues

Hi, my name is Anya.This is now the FIFTH time I've reached out to Public Mobile customer service community for assistance with my sim card. Due to the public mobile community website update, I'm unable to log into the account I originally used to as...

anyae1 by Great Neighbour / Super Voisin
  • 381 Views
  • 9 replies
  • 0 Bravos

Can't login to my account

Enter username/password at login screen, then I am presented with a screen saying "welcome" and "let's complete your activation".  There are two buttons "resume activation" and "go to login page".  Clicking either option brings me to the login page. ...

Anthony14 by Good Citizen / Bon Citoyen
  • 513 Views
  • 11 replies
  • 2 Bravos

Resolved! Data Usage Appears as NaN

I cannot view my data usage, it just says NaN with no numbers or filled bar portion. I saw on a similar post that its a common issue and I need a ticket to solve it. Help Public support!  

InternM010 by Good Citizen / Bon Citoyen
  • 275 Views
  • 6 replies
  • 1 Bravos
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