Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! tried most of the day to send a referral.

Can't login on mobile, desktop or the app I just downloaded. Just get errors. They ended up not wanting Public as others are same price without these issues. What is the technical problem lately?

Resolved! I lost or my phone got stolen

Resolved! Points vs rewards

I've recently discovered the point program! I've been with Public mobil for 3 years. it doesn't seem like point program is as good as rewards?

Resolved! Need help with transferring number

Hello, I received a text message saying there were difficulties transferring my number.I had the new Sim in my phone by mistake. Is it possible to try the transfer again now that I have the old Sim back in the phone.

Resolved! Monthly renewal of plan notification

I miss no longer receiving the monthly notification that my plan has been renewed. I like resetting my statistics at that time.

So sick of public mobile I can’t receive texts from my mom

Do not disturb I’ve already tried. It’s literally only my moms phone number. This is a pretty serious problem as my dad died and I actually missed the phone call thanks to you guys. This needs to be fixed right away, please send me to the right direc...

Resolved! How do you reach a public mobile agent?

I don't see any way to physically talk to someone to resolve an issue with my phone plan. the chatbot is useless. What options are there?

Cannot get online

I cannot get online inside the buildings, need to go outside, it’s ridiculous and frustrating

My sim wont actually work for some reason

I just bought it and tried to set it up but it wont read or something because it just says sos only and I picked a number but it wont work and I need a 6 fidget code from said number to activate my data

Resolved! I deleted my e sim I need a new one

My number is having trouble porting over to you guys and I accidentally deleted my e sim and need a new one

Resolved! Make payment

Cant find the link on which to make payment

Resolved! Wifi calling

Hi, i am moving to an area of poor cellular coverage. Does PM offer wifi calling?

Website Suggestion - List of all Telus locations in Canada who carry PM SIM cards for purchase

Hello Public Mobile,I would like to make a suggestion for your website. Several questions come in on where you can purchase a Public Mobile SIM card in person or require to pick one up in person faster than it can be delivered. Several of your member...

Resolved! Call forward

wondering how to set up call forward on my android

can't log in to finish account

ok i signed up for public mobile went and tried to download app but could not get it done on phone because i cant get app on my phone but my tablet supports it but it locks me out and i already payed for service

Resolved! Need Help Now Please

I can not use my phone now as I had a great help from one of the community support workers that was working with the tech to activate 2 accounts for me and we have ported our numbers from another provider and now we have no phones working. I am told...

Resolved! Number transfer

I need to transfer my number from koodo

Resolved! Esim phone transfer

Hi, I need help with transferring my esim to my new iPhone. When I try transfer it, it tells me that it can’t transfer my sim and I can’t enter it. What do I do?

Resolved! SIM port broken, is eSIM an option for my existing account?

My refurbished iPhone went for a swim and now sadly my SIM port isn’t recognizing anything. Is there any way to get an eSIM for my already existing account?

Resolved! Phone stolen

I want to deactivate my account because my phone was stolen but to log into my account it sends a code to my stolen phone! Please help

Resolved! @Maginn it look like your post was dissolved as the phone number should NOT have been posted.

@Handy1 where does it say in the original post of @Maginn that he/she cannot log into grandsons account? @Maginnas others say, log into the My Account and report it as lost or stolen. That will make the phone temporarily inoperable under his number....

Resolved! new subscriber here, esim is failing to activate!

Very frustrating. In order for full access to help they are sending a code to the new number which is not functioning . Duh! The problem is that the new number is not activated and therefore I am not receiving the codes .

will samsung galaxy s21 5G international version work OK on public mobile network

looking at buying a Samsung Galaxy S21 5G phone. Was not sure if international version will work on Public Mobile network or on Canadian networks in general. Thank you for answering this question

Resolved! Public mobile location in scarborough , ON

Can you tell me where to get a sim card in Scarbogough , ON

Resolved! Incoming calls go straight to vm

No ring, incoming calls go straight to voicemail. Outgoing calls work.Took out the sim, restarted, toggled airplane mode, checked all 3G/4G call settings, account is active and not in arrears.Any help welcome.

Resolved! Cannot active my esim on iphone

Does anyone know how to active esim on Iphone.

Resolved! bought a phone plan and phone incompatible

@CS_Agent Hello! I recently bought a phone plan and my phone is incompatible with e-sim. How do I get a refund/go about a different route to access the public mobile network?

Cannot Activate My New account without a Credit card?

Hi , I'm wondering if anyone can help me, I'm attempting to activate my account but it wont let me without a credit card which I do not have. how can I get past this?

Resolved! Reactive my account

Himy mobile signal says No Service I think I have to reactive my account please advise

Public Mobile - won't take payment

Hi there my services were stopped due to my subscription ending and the message stated all I had to do was log in and make a payment to continue services however your site refuses to take payment from my card and your chatbot isn't helpful at all as ...

Community

Forum Posts