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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Recovery ESIM

@CS_Agent hi. I bought. Esim with public mobile first i install it. But the internet was not working so i delete it. And now i cant install it again can you help me reste my account please

Moving

Wanting change to Public Mobile, but want to bring existing number and phone. How do I proceed?

Where to start port out number process

I am moving to a new service and want to port out my number. The chat bot tells me I will get a text after I put in a request to port out, to confirm it is me and that I do indeed want to port out. However I cannot find anywhere to request the port o...

lost my phone

Hello,I have lost my phone and cant find it anymore. I would like to terminate my service but cannot login as it sends an OTP to my phone which I dont have access to. Please tell me how i can get into the account to terminate the service. Thank you

Calls dropping

Ever since I transferred from Rogers to Public Mobile, my calls have been dropping. Today alone, my calls dropped three times in mid sentence during a meeting. What Is going on that the calls are dropping so frequently and what is Public Mobile doin...

Resolved! Failed SIM Registration and Number Transfer

Submitted a number to transfer from current provider during registration process through app, but my phone screen auto timed-out during the 2min wait, which disrupted the process so the transfer did not complete, and now I can't login to my account. ...

Payment

I want to switch payments from my credit card to my checking account

Resolved! Summer travel to US

With summer fast approaching, many will be traveling to US and using their new Cdn/US plans while there, (as well as the 15 Day US Roaming users) PM has a list of volte enabled phones but is that list up-to-date ? I'd ask @J_PM to provide current off...

Resolved! locked out

how can i get eversafe if i cant login to my account?

Resolved! Re: Unable to receive any text message

What was the issue? I'm a new PM customer and having the same issue with text messages. My previous number has been transfered and followed all the steps but still unable to send or receive texts.

Resolved! US cellular data

I have 50 GB data Canada US. However when landed here yesterday I have full connection but no data at all. Roaming is on. I fell like cheated. I can only connect to Internet via Wi-Fi

Resolved! Account Verification Reset

@CS_Agent. Can you please reset my Account Verification process. I can receive the email confirmation code, but not the code that is being sent by SMS. When it first happened I deleted the eSIM from my old service provider as there were two active...

Resolved! Re: HORRIBLE

How can I get help for a friend who ported their number in to Public Mobile and now does not have service, no data, no text messages and no phone calls can be made

Resolved! Public Mobile Screwed up the Transfer!

I am trying to transfer my number to a new provider. I requested transfer last night, received the authorization text from PM, replied yes. I inserted the sim for the new provider. I was able to send and receive texts, make phone calls but not receiv...

Canno send or receive texts

Just ported over number yesterday. My number is not activated for messages or FaceTime. Spoke to Apple support, they directed me to providerHELP

Changing to another plan charge

Why is it, that if want to revise your plan or make a change to existing account that you charge the customer the same day, even if they have already paid for that month, why not just start charging the new rate at the next billing date. There have ...

Resolved! Ported number yesterday. Call works, but not receiving any texts

Hi, for work I need to authenticate by text. I ported my number yesterday. I receive calls, but no text at all.Luckily, IT at my job was able to get me to log into the system temporarily.@CS_Agent can this please be fixed in a timely manner, please. ...

SMS not working - unable to verify

Unable to verify identity - “incorrect code”

Went trying to sign up for an eversafe account, it sends me a code via email. However everyone I input the code it tells me it’s incorrect. And when I click resend and try again, the next one is incorrect as well. I’ve tried many many times.

Missed calls with no call history but Voicemail

I had this occur a few times too many. I missed calls but no notification or no call log history. I only know I have a missed call via voicemail. I check the VM and get the timestamp of when the call occurred. I also will get a text from friends sa...

Resolved! Technical question concerning subscription with flip phone

Yesterday, I switched my son from Koodo to PM and everything went fine and quick. My son has a smartphone.In a couple of weeks, I to be switching from Koodo to PM and I have a flip phone.My question is: do I need to put my own PM SIM in his smartphon...

Resolved! registering for a child

As a parent, could i register for my child's phone so I could manage the account without letting the child have access to the account?

Points system….when it originally switched over

I tried to find the original post from a couple of years ago when the new points system was introduced but I cannot find it. Does anyone still have it?What was being offered for people to switch? I seem to remember there were bonus points for certain...

Which bonus data is being used first?

The oldest? I received the new free 30G data that cannot be used first. Why can't we choose which bonus data to use after our monthly data is used up?

APN settings change, still it send and receive pictures

Porting my number from Koodo to Public

Hi there, I have actived the PM sim card with a new number, now i would like to port my Koodo number to Public mobile,I tried to do it through the APP -> transfer ,,, it says connect with customer supportPlease help

No sms in or out new number

Not receiving or sending sms. New number

Resolved! Unable to login to my account

I keep getting told I am locked out. The first time I attempted to login I was told I tried too many times and I was locked out for an hour. I waited and tried again and same thing. I tried the forgot email and forgot password but it doesn’t work , a...

Resolved! Creating a post

How do I create a post within a thread? I am not responding to a post within the thread. I wanted to post a new comment in an existing thread.Thanks in advance.

Why is my port request from fido being delayed, pls

Why is my port request from fido being delayed?

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