Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to transfer a number to PM. Where do I input all the information for the number portingAccount#PinName and Address. Etc,etc
I ordered a SIM card on June 21, 2023. I didn’t receive any shipping confirmation on this order and after talking to a customer service agent I had a new one sent to me on July 15, 2023. I didn’t receive shipping confirmation on this order either. Wh...
I subscribed today, and am having problems signing into / activating my account and I need some help. I'm getting an "unknown request failure" message; I am not able to submit a "help ticket" ; there is an indication that a sign-in authentication ...
Why won’t My Account information display. I need to update my credit card expiration date!!
Please someone cancel my plan and services. I don’t wanna be with this company anymore. My account page is not loading in my app. Somebody please help.
It was difficult to get registered on net work. I was given a Temporary Account but I still could not get my phone working. I now have
What is going on with the PC login page, it wont load cant enter email or password
Trying to sign on to change my plan. I keep getting a blank page with the tab reading OAuth2 Error Page - any ideas? I downloaded the app and i can sign in but the my account page is blank
When I attempt to go to the login page for MyAccount it redirects to a blank page with the title "OAuth2 Error Page". I cannot even enter a username and password.I was able to login to the support forum without a problem.Is there a solution for this ...
I've been trying for days to login to my account. Anyone else having this problem?? its driving me CRAZY!!!!
Hello,As the title suggests, I've looked around and read that PM doesn't support wifi calling, which doesn't affect me. However, whenever I am on wifi and text someone else who uses a Samsung/Android, my texts send as wifi texts. This is extremely an...
I'm trying to port my phone number from Koodo to Public.The credit card payment went through fine, but when I tried to activate and port my number in the Public Mobile app, I got this message: "Subscription not activated. Something didn't go right wh...
Hey i read darlicious awsome post. I have searched for answers. I even contacted cs_agent. Maybe im not clear enough in what im looking for. I am going to USA. I have the 25 dollar plan at 3g. I tried to ask cs agent if volte is enabled on my ac...
Hi, how can I retrieve the account for my son's number using the phone number only? The agent said the phone was registered to an email address I don't recognize. Now, he said I can retrieve it using the phone number but still it will send the link ...
How will PM contact me when the porting is complete? It's been 2 hours and my phone will not receive or send calls or texts now. I will not install the new PM sim card until I know porting is complete. I did not get a temporary number. I did give an ...
Why does it keep saying I've used Mobile Data that I haven't? I just signed up and haven't even used the Plan without wifi once and it already has 0.09GB used? That's kinda concerning. I had a similar occurrence last month, when my data kept glitchin...
Are there any future plans for an Add on for Africa?
Yesterday, I posted re my concerns about eversafe. The community came through and provided a, relatively obscure but working, solution for the main problem - access to the account without access to the according active SIM. I chose another member's p...
My son received a text offering extra data several times and he replied 'No' each and every time, however I was charged and he received a reply saying thank you for your purchase.These are unauthorized purchases...and I have screen shots of where he/...
With this add on will you be able to call all countries in the world, for 300mins?would like to know before buying
we're travelling for a couple of weeks to seattle and the oregon coast(Cannon beach and seaside). I usually pick up a tmobile sim but upgrading my plan for the month would be better. does anyone know if the service is ok in those areas? What tower...
Is it possible to transfer a phone call that I receive on a Public Mobile number to another telephone number? Sometimes I receive a call on my mobile phone (Public Mobile) and after speaking for a while I decide I want to continue that call on my hom...
Can't log into public mobile account error code xxx
Hello!I am on the old rewards program, $40 for 15 gb plan. If I switch plans now, all of the plans state how many rewards points you will get. Does that mean I lose my monthly $rewards?Also, what does the 15 gb + 15 gb plan mean? Is the plan reall...
Good morning,what can I do if my data still, please advise. Thanks
I'm paying "top up fees" but the receipts don't say what they are for, this is really annoying—I would assume that is why the receipt is there. The fees differ from month to month.Also, is it normal that I can only see my payment history going back f...
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