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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

lost phone and can't login to public

hello. I've lost a phone with a number (XXX-XXX-XXXX) and trying to log in to my public mobile account but OTB is linked to the lost phone so I am unable to login to my account at the moment. I have access to the e-mail I can verify with my e-mail or...

sayrokjs85 by Great Neighbour / Super Voisin
  • 229 Views
  • 2 replies
  • 0 Bravos

Resolved! sim card refund

Please let me know how to arrange sim card refund.  I ordered a sim card for my aunt for activating the $15 plan. Your company no longer has the plan, hence I don't need the sim card anymore.  Please let me know how can I request refundThanks 

denislpt by Great Neighbour / Super Voisin
  • 404 Views
  • 10 replies
  • 0 Bravos

Transfer number to public mobile from another provider error

Hi,my number didn't get transfered to public mobile from another provider. I got a message for how to do it bur I can't find the icon to click on after vising my account page. Could someone please reach out to give account details and help

nsobhan1 by Great Neighbour / Super Voisin
  • 182 Views
  • 5 replies
  • 0 Bravos

E sim didn't install

My phone restarted while the E SIM was Installing on my phone.  So now my account. Is partially activated but I do not have my e sim which I paid for already.

Dannhb1968 by Great Neighbour / Super Voisin
  • 241 Views
  • 2 replies
  • 2 Bravos

no service

i still have no service… shld have been ported from virgin to public… chat no help at all and link to submit a tkt not workingeven codes need to be requested twice! so annoying

sheryn by Great Neighbour / Super Voisin
  • 167 Views
  • 6 replies
  • 1 Bravos

Unable to submit a support ticket through virtual assistant!

Hi, can someone please try to see if you can successfully submit a support ticket through the virtual assistant plus select where it says click here in the virtual assistant to see if it opens to send a private message to CS_Agent instead of it openi...

LitlLdy by Mayor / Maire
  • 998 Views
  • 17 replies
  • 2 Bravos

failed phone call

when phoning 1 particular number, I get "HB1 - your call cannot be completed"the person can phone me, but I cannot call them???

dennisfox by Great Neighbour / Super Voisin
  • 188 Views
  • 4 replies
  • 0 Bravos

Enhance the "Create New Message" form (for Private Messages)

I recommend the following changes:Modify the "Send to" field to include a drop-down menu with options for selecting the relevant department and/or specific user to send the message to.Consolidate all new tickets into a single thread, rather than crea...

rpateld by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 3 Bravos

activate

cannot download app on my phone, need to activate my sim card. how do i do this now?

Adam9 by Great Neighbour / Super Voisin
  • 135 Views
  • 3 replies
  • 0 Bravos

SOS no service

@CS_Agentim having issues transferring my phone number over and getting the e sim to work. I replied YES to my old carrier and then 20 minutes later I lost service and still done have any. Its been 2 hours since I started and still have no network co...

Brodie21 by Great Neighbour / Super Voisin
  • 216 Views
  • 5 replies
  • 0 Bravos

Lost sim

My boyfriend has lost his phone (and SIM card) and needs a new sim (with the same number and phone plan) to put in his new phone. He can not sign in to his public mobile account because they ask for password  sent to his phone that he does not have. ...

Fionafelix by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

Resolved! New account-Not needed

Pls I am unable to access my previous community nickname due to change of the platform. Is asking me to register as a new member which I am not.I had to create this new nickname before I was able to ask a question. Please how do I access my previous ...

Anonymous by Not applicable
  • 167 Views
  • 3 replies
  • 1 Bravos

Can't log in (lost my cellphone)

Hi,I had to create a new account to post this. This is not my usual Public Mobile account.I lost my cellphone about 3 weeks ago. Still waiting for your card SIM to arrive. The 10 open days did past, still not received it. I want my SIM card or a refu...

Lou37 by Great Neighbour / Super Voisin
  • 100 Views
  • 1 replies
  • 0 Bravos

Setting physical address for moving?

Good day,I've noticed the new interface doesn't provide for a physical address.Where can I set my new address when I move this summer?edit: found it actually: Profile --> Edit Namethanks in advance

rooster by Good Citizen / Bon Citoyen
  • 233 Views
  • 6 replies
  • 3 Bravos

Plan clarification? $65 5G plan + bonus data

$65 5G plan: 25gb + 25gb bonus dataWill the 25GB + 25GB be still valid after 3 months? Can I keep the promo for as long as I pay for it each month?Btw, it looks like this bonus is for all provinces, except for Quebec?thank you in advance

rooster by Good Citizen / Bon Citoyen
  • 357 Views
  • 6 replies
  • 0 Bravos

Accidently purchased wrong add ons

@CS_AgentI accidently purchased wrong add on. I actually wanted to purchase Data add-ons but I mistakenly selected US Talk Txt (15d). I need help to get it fixed. How can I do that?

Nikhilrai by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 0 Bravos

Cannot make or Receive calls

I cannot make or receive calls. When I make a call it says "your call cannot be complete as dialed" and when someone tries to call me it says something about roaming fees. I have auto payments for my plan but my April payment hasn't showed up on my c...

jono1210111 by Good Citizen / Bon Citoyen
  • 507 Views
  • 17 replies
  • 0 Bravos

Unable to submit a ticket

Trying to submit a ticket, system seems down - Please help! Been trying all month to get issue resolved without any luck!

kat-und by Great Neighbour / Super Voisin
  • 259 Views
  • 9 replies
  • 0 Bravos

Resolved! Data is not working with the new Deal 20G for 39

@CS_AgentHey!I have changed my plan and since today (renewal day) my data is not working although it shows in my account like everything is fine! I have tried all suggestions by chatbot (APN, resetting network, etc) but still not working!PS.: I haven...

Moe_ by Great Neighbour / Super Voisin
  • 277 Views
  • 5 replies
  • 0 Bravos

Resolved! Emergency alert

This may have been asked before , but I noticed in Nova Scotia .. my public mobile line doesn’t  receive emergency alerts about evacuation (wild fires) , that my Telus lines and Koodo line does …is this normal , or do I need to subscribe to those ale...

Handy1 by Mayor / Maire
  • 748 Views
  • 13 replies
  • 1 Bravos

Resolved! Chatbot claiming I don't have a card registered when I do

I've tried other cards, I've tried other browsers, I've tried clearing my cookies. The bot will not see that I've registered a credit card. I clicked Payments -> Manage Subscription -> Manage Payment Method with 3 different credit cards and the bot c...

Akisuno by Great Neighbour / Super Voisin
  • 169 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting number problem

When activating the subscription I accidentally let the activating time out and it didn't properly port my number nor did it give me the option to set up esim. My service is still active with Bell. Can someone reach out to help fix this? 

Jay31 by Great Neighbour / Super Voisin
  • 243 Views
  • 5 replies
  • 0 Bravos

Resolved! purchasing a minute card

i went to walmart in salmon arm tonight may,30.2023 and was told they no longer sell minutes for public mobile why and where also can i get them?

Amanda23 by Good Citizen / Bon Citoyen
  • 421 Views
  • 11 replies
  • 0 Bravos

voicemail

i rarely check my voicemails but it shows i do call it or check it multiple times a day does that get taken off my 100 minutes on my phone plan ?

Amanda23 by Good Citizen / Bon Citoyen
  • 287 Views
  • 7 replies
  • 0 Bravos
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