Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am unable to use the available funds. I keep getting an error message that says sorry we are unable to process your payment at this time. Please try again later and i need it today
I consider myself a pretty tech savvy female, and either I'm just halt cooked or the website is glitching out @ the page it says, click on the "Get an eSIM here" button .. I don't have any previous experience with e-sims and I just want my phone work...
Hi everybody,what is the best way to suspend services while away? I will be out of country for about month and a half and don't wanna waste money paying for services and not using them.Is removing credit card from payment methods to stop auto payment...
I just started playing with a sm-g981W or otherwise Samsung Galaxy s20 5g (android 13, one ui 5) - it's not my daily driver yet but regardless, when I put my public mobile Sim card in, the card itself works - but there's no option for volte, at all. ...
After coming back from a trip to Africa, when calling the call goes off after ringing and the other party tries to answer. No internet as well. What's Can be the issue. took out the card , restarted the phone ,yet still no improvement. Is it a servic...
I received a text on July 24th saying my card was going to expire at the end of the month. I would have to go to the self serve and update some information. Yesterday my phone went "out of service" and I could only make emergency calls. Can someone t...
I lost my phone in the ocean and I forgot my voicemail pin and I’m now locked out of it and can’t change the pin unless I call from my phone. Is there another way to access my voicemail?
Goodnight, I made a payment with a voucher. I got congratulations message, but no change to my account. It is still suspended. Can you kindly look into this for me? Thank you
can I revert back to eSIM after I switched from eSIM too regular sim? Would it be possible for an agent to message me with a brand new QR code?
I try to use the Public Mobile App to manage my sons accounts as each of them has a mobile phone with Public Mobile. As I have to pay their plans so I would like to know if this manageable?Thanks,
How come I didn't receive my e-sim in my activation email, when I chose to use an e-sim through the ordering process? I contacted customer service but they won't send out a QR code? HELP
Hi All,I received my SIM card today and tried porting over my number from Lucky Mobile. I got the text message from Lucky asking if I was wanted to port it and I said yes. While I am able to make calls from my phone with PM's SIM, I am unable to rece...
i’d just upgraded my plan to 5G last night, im using iphone 13, but why you are still giving me the 4G service? id tried to check the cellular data but only can choose LTE & 3G
My phone won't send or receive texts or calls ...also won't connect to net work ...have rebooted ...pulled sim card and have reset...still not working...please help ...says I need us ad on Thanks Mr Leahy
What's the process of updating the old SIM to a newer SIM? Can it be done through My Account?
I have upgraded my plan today to get more data and now my data is awesome way faster, but I can't place any calls it says my phone is not activated, but I got data and I can text tho
Does this phone UMIDIGI G1 Max phone works with public mobile network?
Good afternoonLooking into this plan. When I look at the main Public mobile page I see the notation for "the fine print" labeled as '++'. This fine print indicates that the plan is applicable for use in the US and Canada - texting, calling and data...
Hi, I Purchased Canada a 30 GB Data add-on. I see they don't roll over month to month any more. This is not good. After the purchase, I only realize now Its that it's only good for 30 days? Need to have it reimbursed, as this amount of Data is not n...
Paid for roaming and its not working
Why am I unable to port over my old Telus number to Public Mobile?
A family member has lost his phone. Auto-pay was set up for that account using my credit card. I want to cancel auto-pay.When I try to log into his account, the 2FA sends a text to the lost phone. Thus I can't get into the account to cancel auto-pay....
UPDATE: After 7 months of waiting I finally received a software update today that enabled VoLTE!ORIGINAL POST: I requested to get VoLTE turned on for my Samsung S20 Ultra because I know the handset supports it and I know that both Telus and Koodo pro...
Can I switch add to correct one or get a refund accidentally bought us roaming when needed to buy extra data
I can't do phone calls and I don't have data
How can I get PM to back up add-ons that were purchased with Rewards points? - I purchased add-ons twice in error not realizing the original purchase through rewards points takes 24 hours to show up on the account and to properly function. I thought...
Hi there, Several people have not been able to contact me through my cell phone number. They receive different messages mostly that I am not available. Yesterday, there was a family emergency and I could not be reached. This should not have happened...
I paid 185.00 to set up an account for a friend on my mastercard. Because the phone couldn't use an e Sim it kept telling me to get support and wouldn't allow me to use a regular Sim after that, which was already installed. I spent 3 morninge and w...
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