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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

iPhone 15 not receiving SMS from Android phones

Brought an iPhone couple weeks ago, recently I am it is able to send/receive SMS to other iPhone users. However, it is able to receive SMS from Android users. Brought the new iPhone to Apple Store and used the same SIM card with another new iPhone,...

Why receiving and sending text not working?

It’s been 2 days now since I switched to PM and the issue of receiving and sending text is still not solved. It’s frustrating that I have to contact Customer Service through chat or email and it takes so much of my time just to wait for reply. I’m th...

Resolved! Edit Account Information

I am unable to edit my Account Information, specifically my Address - always Invalid Address (it isn't); nor am I able to add an Alternate Phone Number.When asking the ChatBot it tells me about Telus data speeds, and gets trapped there in a loop.

Porting from Zoomer

Hi,I am trying to port from Zoomer to PM. I put in my IEM on the phone but it doesn't like it. The phone I am using is not the original phone I got from Zoomer. I got a text from PM saying that the transfer didn't go through because of an incorrect M...

Now 4 months in.

there's already an existing thread about this

No internet connection in the US

Hello All! I have an iPhone 12 Pro with a Canada US 75gb plan that works in the US but no Internet. It seems to connect for 1 second and then stops connecting in a constant loop. I could never connect properly plus the GPS for driving doesn’t work. I...

Incoming calls going to voice mail of my old provider

Something happened recently. I switched 3 weeks ago, everything was fine all ported over. Now I can't get incoming calls. When people try to call me it goes to Rogers voicemail! Which I do not have anymore. My phone does not ring. I can make out...

Number not transferring from Fido

So I transferred my number from Fido and said YES to the transfer request. That was earlier today and the number has not been transferred and I’ve been waiting on a call from public as they texted me and said they would call me shortly. Not sure as i...

send /receive SMS problem

I am able to receive calls and call others since porting from Roger’s to Public mobile But I am still not able to Sent/Recieve SMS after 7 hours

Public Mobile - Not able to Send/Recieve SMS since Porting

Public Mobile - Not able to Send/Recieve SMS since Porting - Not able to Sent/Recieve SMS since porting from Bell to Public Mobile last Friday- I am able to call in/out. I just can’t sent or receive texts.- Put PM SIM into another Phone and issue per...

CS Agents are unable to update credit card info

There seem to be many people complaining about not being able to use either the app or website to update credit card information. I have been trying to help a friend with this and I have seen here in the Community that it is suggested most often to c...

Port in Limbo

My Number (867) 33X-XXXX was ported from Bell. About 5 hours ago.It seems to be in limbo.I can call anyone, but only persons with Public Mobile can call me.I am not able to send or receive SMS from non PM users either. I have restarted my iPhone and ...

Web interface seems glitchy and crashes without warning

Hi folks,I find the Pub Mob account web interface (from a desktop) seems glitchy and has crashed without warning. In addition I tried to download my Usage History and the Download function just didn't seem to work at all. It was during one of my at...

System requirements

Hi folks,I would like to get a new phone. Where do I easily find the minimum system requirements that I need to have with a phone in order for it to work flawlessly with Pub Mob?I may want to get a phone that is not Samsung and not iPhone.Thanks in ...

Freedom Mobile in Sudbury, ON

off topic

Can't activate esim on phone from France in Canada

So I live in Canada and I have an exchange student from France. We checked her phone and it says it's able to use an esim, but after I paid to setup her plan, it won't let her download the app to complete the registration process. Says it's not com...

Address change

Why won’t it allow me to change my house address?

Need Manual Port Help

Manual Port Help for carrier.How do I contact support directly?

Texts not being sent or received

HelloI just signed up and after setting things up. I cannot send or receive texts. I signed up April 6th i have setup APN restarted my phone numerous times and still cannot send or receive texts. My Phone is Samsung Galaxy Z flip 5 Thanks YouJohn

Resolved! Ported number to Public no sms

I have not been able to receive / send sms since porting to public mobile. RCS messaging shows status as Setting up.. for over 24 hours. @CS_Agent

Resolved! I do not receive sms

I recently activated a new subscription, transfer from Virgin Mobile.Problem - I do not receive nor can I send SMSVoice calls and data work.

Christmas Deal No Longer Available?

Hey y’all, is the Christmas deal with extra minutes and data gone forever??? please interact so i can get points// im not exactly sure how they work so if someone could explain that as well that would be great

Sim card not arrived

HelloI subscribed to puplic mobile for US canada 75GB but my sim card was not arrived since March 16. After the payment for the service went through. Please I need immediate response. Thanks

signal whacky over past couple of days-eclipse effect?

Hi, I upgraded from 3G to 5G a few months ago and have been happy even though it usually shows LTE. Last couple of nights the signal went to one bar 3G then no signal, off and on, then today it has alternated between no signal, "SOS only", and a surp...

Activation-Transfer of number

I completed the information to transfer my number but it brought me back to the page and when I input my number it says it is invalid. It will not allow me to bypass that step. I have received the confirmation from my previous provider to transfer th...

Resolved! Unsuccessful phone number migration

Hi There,Service activation incomplete after 5 hours. I've already received the SMS from Fido acknowledging that I requested to move my mobile number to Public Mobile. I haven't received any confirmation from PM about my service and my phone is not a...

Resolved! eSIM not compatible

Hey Community!New member here - when I checked prior to completing my purchase, the Public Mobile site said my current phone (Galaxy S20) is compatible with an eSIM, however when I go to activate my account it states my device and the eSIM are incomp...

Resolved! Subscription

This is so frustrating, nothing on this platform works properly. I just subscribed about a month going on 2 months ago, have not received a SIM, can’t find a human to help resolve this issue. I need a refund and assistance ASAP.

Resolved! Does porting numbers cause issues?

I'm looking to port from Koodo prepaid to Public, but wanted to know if porting causes any issues generally? I can see posts from folks have trouble with their SMS or receiving OTPs. Is that a known issue?Context: Porting is more of a convenience for...

Resolved! Can't Login to make a payment or change payment details

Hi there,I can't login into my account to change my payment details or make a payment and now my service has been temporarily suspended. ThanksPaul

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