Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! esim not installed

im trying to activate my account it keeps giviing me the error esim not installed and something didn't go right while installing your esim

Resolved! I want to change my old credit card to new one.

I can't log on to the "activation menu" now.I have failed to log in many times now.Can you change manually my credit card information or provide me a link for updating the information?

Plan Details Not Visible!?

I just signed up for the 20 GB Canada-US plan. However, when I log in to my account, none of the US roaming details are visible in my subscription information. Shouldn't all these things be visible?

Resolved! Voice call maximum duration?

Freedom Mobile cuts off voice calls at 2 hours (which was a really bad policy during covid when people were routinely put on hold for more than 2 hours).Does Public Mobile have a maximum on voice call duration?

Resolved! SIM lost

thus to access to my account it asks for verification of the code that is sent to the phone number of a lost SIM. stuck there for month now and am billed continuously

Formal Phone Records

How can I obtain formal records of a call logs? I'm having a dispute about a company saying I never called and left a message but I want to show I clearly. I see can see my usage history in my account but wondering if there is a more "formal" record ...

Re-activating account

Hello, my partner deactivated his account a few months ago because he’s overseas. He wants to re-activate it, but in the meantime Oublic has implemented the OTP system. He can receive the texts because he needs his number re-activated, but he can’t s...

Service not working

Resolved! Need to update credit card but cannot sign in to account

This sign in is a mess! I was sent an account recovery link that does not work. Why can't I speak to a live person to clear this up?

Financial department

Resolved! Requriement for opening a ticket with CS_agent

I have already opened a ticket with CS_Agent and have not received a response within the expected 72 hours. when I sent a inquiry on ticket (providing the ticket number) I got a response from Alex asking me for verification like my phone number, last...

After I change the number, I can’t use the data and talk

Account Suspended

Apparently they tried to process my pre authorized payment but it didn’t go through and now my account is suspended!? I tried to pay from my account but says can’t process at this time try later!

Resolved! 2FA Failing.

It it just me or is anyone else having an issue with the EverSafe Verification codes today?When signing in, I type the 6 digit code they just sent me (number for number.), and it says incorrect. I can copy paste it from the email and it still says in...

Resolved! Swipe Type.

Okay I am getting really frustrated, I've tried to deal with it for over a week now but I can't stand not having it..I used to have Swipe type built into my Samsung Keyboard, it was so easy to turn on by going into Keyboard settings however since mak...

I have two phone numbers in one account, but I can only see one phone number in My account?

I would like to stop one phone number, but I can not see it in My account.

Account sign in issues

I cant seem to be able to sign in into my account, it keeps sending me to reactivate an account. I would love to get help for this. Thanks!

when will we get better add-ons to choose from?

it would be nice to have some of the add-ons that the bigger carriers have like Koodo has instant voicemail (voicemail to text) this is one feature I would absolutely love, even if I have to pay a few dollars for itAlso, Wi-Fi calling would be nice, ...

Dropped calls

I’m having trouble with most of my calls- person can hear me and I can’t hear them or vice versa or it just hangs up - my husband is with Telus and has no problem- I had no problems for the first 2 years- I even purchased a new iPhone and having the ...

I can't activate my esim

I have been trying for a month now whenever I log into the app it just asks to buy a subscription even though I already have one but I can't activate my esim

Double Charged

I was double charged for 2 different plan types. how do i get this fixed?

Spam call?

how come I receive a call saying that someone else uses my personal info to open a new phone number and started texting for a donation???is there a live person who I can speak to?

Help renew

I put enough funds in my account to renew and it still hasn’t renewed.. need to be able to call like now..help please!!

Charged twice now can't submit ticket

Well this is super frustrating as before I was a customer I never had an issue submitting tickets for help but now I do. I was charged twice after I signed up with PM, no the charge is not pending, it's processed on my visa. And now I can't submit a ...

Invalid SIM

I’ve been with PM for years, and suddenly today my phone says “invalid sim” SOS only. I took the SIM card out and put it back in, and now it says no sim. Help!

Do TELUS plans also use EverSafe?

Resolved! lost phone

I am unable to login as I have no way to verify account as phone is not only lost but suspected run over by a bulldozer pushing dirt. I need an actual human to transfer my number to a new phone. I am currently logged in using my wifes account to ac...

Cannot setup call forwarding, error message

Hello, I need help from the helpful moderators. I just switched from Fizz.ca. I use Youmail for voicemail, I have a premium paid account with them so I have a dedicated number for my voicemail. However I can't setup the voicemail or call forwarding.I...

Aoutomatic top ups.

They just took 72$ from my account I don't want services how to get refunds and talk to themI didn't even gave permission to pre autrise debit

Unable to Login to view my account details

I have been trying to login to view my account and it says I need to re-activate my account. My account is active as I am using my phone. I dislike this new step and it is hard to understand what to do. I am thinking very strongly of switching carrie...

Community

Forum Posts