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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card

Can I use the sim card I already have

Accessing my account

My husband's account is now in my name; I get in with the eversafe ID but can't see any way to get into the account

Resolved! Can I remove my payment method / ie delete my credit card and leave that field blank

Pm is sending a new sim but wants to keep the account active and then give us a credit for the time we had no service but I’m going to use speakout in the meanwhile and don’t want to go through another billing cycle with PM if we aren’t using them. T...

Can't sing in to my account

I've been outside Canada for the last two months, so I disabled auto-pay on my account. Today I decided to enable it back as I'll be returning in a couple of days. The problem is that I don't have coverage here and can't get the OTP through SMS to si...

Doesn't open My account on app

When I sign in into app it says checking sessions and after few seconds it shows error code:-9 something and i'm not able to see Available balance or not able to do plan add ons.

Emergency calls after sim card inserted in blacklisted phone

SOLVED - had to reset the network settings and its fixed I have just purhcased an open box Google Pixel 7 from Best Buy and after setting up the phone I got a SIM 1 not allowed error. After reading about solutions I checked the phones IMEI and its ...

Need new esim as my phone accidentally deleted after removing old physical sim

@CS_Agent my phone deleted my e sim after getting everything activated being able to call out and send a couple test text messages to family members , it said it needed a restart after removal of old sim card. (Old bell card) I just need a new esim a...

Ever safe ID mobile number is WRONG

My eversafe ID mobile number is my old one I lost. I cannot get access to it. It keeps trying to send a code to it but I cannot access this.I clicked resend code hoping the option for email would come up - but it just tries to send the code to the mo...

Resolved! Change subscription from 20gb monthly to 15+15 90day

A few weeks ago promo for 15gb+15gb for 40.00 -5.00 for 90day prepay. I selected change subscription 90day but upon renewal my plan is now 44.00 monthly, not the 39x3 117.00 90dayAnyone else having issues with their plan change to this promo 15*15gb ...

My Phone service is not ringing on my device

My phone service is not ringing my device but I do have access data. Perhaps this is because I changed my subscription plan to day? Please advise ... Ty

Resolved! Cancel monthly subscription

Hi,I purchased a SIM card for temporary use and would like to cancel the monthly subscription.However, I do not have the SIM card anymore.How do I cancel the monthly subscription?

esim problem with iPhone 12 mini.

The issue is solved so it is more like a sharing experience. I hope it will help these ppl who is having issues.I started subscribing PM two days ago. Chose esim as it was free and my phone was compatible. I ported my number and for a while, my phon...

Have not received my SIM card

I have not yet received my SIM card I ordered on June 7th order # 345547.

I can't send/receive texts

I am very frustrated with public mobile as I haven't been able to send and receive texts for a whole day. Since I can't receive texts I wasn't even able to login to my public mobile account. Finally after an hour of trying, EverSafe finally sent me a...

Resolved! Service out?

Why am I unable to make or receive calls for the last several hours?

Resolved! Travelling Out Of Province - Will My Phone Work?

Hi,I live in Ontario and I'm planning to travel next month to BC. Will my phone work there? If yes, do I have to purchase an add-on?

Cannot connect to network

For the last 2 hour I have had no network connection. How do I fix this? Is there an outage?

Emergency Calls Only

I cannot make any calls even though my account is active (cycle started Jun 24 and have many minutes remaining).Anyone else experincing this?

Unable to log in to my account

Hello Support,I'm unable to log in to my account. I can't go past the reactivation screen. It forces me to select a eSIM, new SIM or existing SIM card (this option fails to validate). I have a working service and fully paid account. Is there any way ...

is service interrupted?????

the past 4 hours i'm unable to send or recieve text message or hear incoming calls. I can make out going calls and listen to voice messages .........what is the problem????

Resolved! @CS_Agent

I need to get my number ported again.

Resolved! Missing data

Hello , I am missing data from last month , first the promotion 2 gb was missing, had to use the one time data , now this month the promotion is on my account but I should received the one time 2 gb back when the promotion 2GB was removed when PM upd...

Resolved! What a nightmare!

Okay, so my service expired this morning (credit card renewal). I forgot to update the credit info. 'Customer service' sent me here.Tried to log on to my account to fix it, only to have my password rejected over and over again...apparently Public Mob...

Is Signal blocked?

I am unable to register my number with signal messaging app with my new number from public mobile, it is not able to send a verification code to my phone number. This a problem with signal or public mobile perhaps blocking sms messages from signal?

Add On how soon do they work

I want to add on more data. How soon will it work?

Resolved! Cannot Sign In To Cancel Subscription After Phone Number Ported Out

Yesterday I changed service providers and had my phone number ported out of Public Mobile to the other provider.Now that I no longer have a phone number with public mobile I tried to sign in to my Public Mobile account to cancel my subscription but e...

Resolved! Lost Phone

Somebody stole my phone. I want to keep the same plan. I have a new SIM card. what should I do?

Resolved! Public mobile

I ordered a sim card and paid for it through public mobile. Just wondering where it is?

Resolved! I’d like a refund and to close out my account - public mobile via Telus wrecked their sim with a fai

Failed port. I think it’s best to kill it at this point, we’ve spent 2 weeks on it and tonight Telus tried to assign a new number and failed. They gave up and said the only thing that i can do about it is post on this forum. Complete disaster.

Resolved! Cannot complete activation - verification code goes to a wrong number

Both in the app and in the online portal, it says, You’re logging in from an unknown deviceTo confirm it's you, enter the 6-digit code sent to *******088The problem is, none of my phone numbers end with 088.I receive no code, and I cannot complete th...

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