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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Do you require a credit card to make payments

Is it necessary to have a credit card for payment? I have a friend who could benefit from lower cell phone prices. They don't have a credit card however, nor a visa debit card. Are there alternate payments options available?

Login Loop

I’m stuck in a login loop where it thinks I want to sign up for a new service. I simply want access to my account but there’s no way out of the loop.

Resolved! Can't cancel

I am part way through my activation and am trying to cancel. I have entered a charge dispute with Visa because I have been charged already. Anyone know how I can cancel my subscription?

Resolved! Not receiving SMS messages after porting

Hello, It's almost been 48 hours since porting my number over to PM. For the first 24 hours it was great. However, now I can't receive SMS messages. I can send them no problem. I can also send and receive calls without a problem. RCS messages also wo...

Resolved! Mom's Phone Stopped Working - Cannot login to update payment method - Not receiving code to phone #

Hi all,First off, my mom's phone number seems to be inactive. She received a message a few days ago asking to update the payment method. However, the credit card is still valid, no change is required.Now, as I am trying to log into her account, I am ...

Resolved! New number, but someone else is using it！

I opened a new card today and chose a new number, but when I log in to my account, I never receive the 6-digit code. I tried to call this number from another mobile phone, but someone else answered. I can't receive any text messages or calls with thi...

Resolved! access account without phone

I lost my phone, and have not done the set up. For now, after typing my e-mail and password, I was asked for a code which was sent only to my phone, which I lost. Need help to access my account. Thank you.

Resolved! I need help with a sim card swap

@CS_Agent

My payment is do 0n thev4th of July and I want to change my plane how do I do this

Resolved! Sim

How to switch from e sim to sim

Resolved! Says my credit card info is incorrect, but it is NOT!

This is so frustrating, this whole platform is difficult to navigate, forcing you to update your password, etc. Ok, fine.I got a SMS stating the above but when I checked my profile, the credit card info was correct! I cannot contact an actual LIVE ...

Resolved! Can Current Plan Use New Promo of Similar Plan?

Is it possible to get promo plan of 20 GB at 4G Speed for $39 from my current 15 GB at 4G speed for $40?

postal code doesn't match billing address

i can not finish my order. it shows postal code doesn't match billing address, what should i do?

Resolved! Referral code

Upon sign up we were having trouble with the payment and during one of the payment sessions there referral code was not included in activation. How can we add this and get the appropriate credits applied?

Change my home address

I updated my home address but it didn't work. How does Public Mobile approve changing my home address?

Resolved! How to change number

Is it possible to pick a new phone number ? And how ? Thank you !

Can't send email to text

Hi,I can no longer send email to text via phone#@msg.tellus.com or phone@mms.mb.telus.com. Whatever I sent (from my computer), my iphone did not receive it. It has always received it before.Any idea? Thank you,JA

Resolved! Roaming

Planning a one week trip to Washington and coastal Oregon and purchasing Roaming add on for my iPhone 8+ . Any issues that I should be aware of?

Resolved! Account wont use my 2G one-time data bonus add-on

I got a 2G one-time data bonus last year, still shows >1.5 GB left.I used my monthly data, expecting to swtich on to the bonus automatically, but I'm locked out of data. How do I activate and use my bonus data?

Resolved! Abroad no accesss to phone number for authorization

I need help I am abroad and I cant access my account under xxxxxxxxx@icloud.com because of the two factor authentication thing. Can someone help? Edit by Dunkman: removed personal information

Data add on

Hi- why when i add data, it will not show right away on my account? Is there any number to call at PM to fix the issue right away? Ty

Guys I am the only one suffering from pathetic services or I have some freinds here

Resolved! Ported number not receing SMS and can't login with "Eversafe ID"

Ported a number from Rogers yesterday and received the "Welcome to Public Mobile" text that said port was successful. Now, 12 hours later:I can receive callsI can't receive or send smsI've restarted several times, verified that the right phone number...

Resolved! Lost Phone - Need Options

Good Morning Community,I have an extra phone that I registered with PM 6 or 7 years ago, as a spare phone on our Farming operation. It has been misplaced recently. I can't seem to get the account to sync up with eversafe as i havent logged in in the ...

Texts not being sent.

I've been having this issue for some time, now. On occasion, I send out a text to someone who then either never receives it or it takes hours to be received. I'm not sure whether this is a Apple/Android issue but I've only had this problem with iPh...

Resolved! Pixel 3 and 4G

Does anyone know if my pixel 3 will work on a 4G network? I am on 3G right now. The price makes me want to change if I can. Thanks in advance!

Resolved! Invoices for June 2023

Need 2 invoices for month of June 2 different cell numbers

Resolved! Forbidden A1

I'm trying to access the site and I get past the Eversafe login and get a Forbidden A1 message once it gets to the Public mobile site. I tried on Incognito, and the app, but the app says it's under Maintenance.

Resolved! Did not receive a sim card

Hello @CS_Agent I have ordered a new sim cars with Public on June 15 and payment went through. However, I still didn’t receive neither the card nor the notification about purchase/ shipment.Please follow up on this order. I need an update

Resolved! Buying a SIM Card.

Which Telus locations carry Public Mobile SIM Cards? Is it only Telus Corporate Stores, or would I also be able to find them at a 4L Communications Telus Dealer?Thanks in advance.

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Do you require a credit card to make payments