Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I would like to change my plan to this one but there is no option for me to change this plan even in app and website.
The current name associated to my phone number is a former small business. I would like to switch it from that name to my own. I know this is possible because I have contacted Telus. Can I get help with this? Thanks,Carole
Hey folks, saw the $35 USA / Canada / Mexico 75 gb promo. I click to subscribe and can't login get this flashing Eversafe screen, refreshes every 1.4 second infinitely. Tried incognito and 4 different browsers. If I don't try to login following the p...
getting error message, can't activate new account
I am trying to move my cellular data from my old iphone to my iPhone 15. How can I do this?
Phones not working. Need to open a ticket
Already a PM user, need to subscribe (change to) to the $29 Can-US-Mex plan. Please help.
Hey all:Does anyone know if the 75gb plan will increase in price after a set amount of time? I didn’t see anything when I switched, but I just noticed Freedom is advertising a similar plan but the pricing is only fixed for 18 months.
Hi, could you please tell me if I can buy an e-SIM from abroad (before I will arrive in Canada)?
I purchased an e sim, i want to use a physical sim to be able to switch the device, is this possible?
Hi there,I just subscribed same plan last month as price $30/month, however, it dropped to $29/month. Can I apply for this deal with lower cost?Thank you David
I currently have an active 75 GB plan and had to switch phones (water damage) to original phone. I have tried getting a new eSim through the FM app, which shows only this option for purchasing a physical sim (see image below). It will show the option...
Hello, I could not find the data and minutes add-on carried forward from earlier cycle as the the Current Subscription and Addon section seems to have changed and does not show that anymore which used to show on the earlier page. Could you please let...
What is the coverage for these "International" plans? Is it any country that has a cell tower? Just looking to clarify as I would want to travel to Korea/Japan/Mexico without having to purchase separate eSim data plans.Thanks!
I accidentally subscribed to multiple plans by changing subscription and have been charged 3-4 times. Would you revert all the payments except for the most recent one of $ 35 with 75 gb data and 1000 mins internationally for the Philippines, UK, etc|...
Hi,I'm on the $36 BF plan, can I switch to this new promo plan? I don't see it when I try to change my plan.
HiI upgraded my subscription to the $20 plan but within a few mins submitted a second request to the $25 plan instead and it looks like within the Public Mobile website the 2nd one took effect but when I check my credit card website, I only see the 1...
Hello,I was following the automatic instructions on the public mobile app l, and it failed to instal the eSim while I was connected to my previous provider and WI-FI. I tried adding the eSim from the QR code in the welcome email, and it failed too. I...
Please advise how to fix this.
I am unable to make calls within canada. My receiving is ok. I can make long distance calls. No network issues in my area. What's wrong with my connection?
I just got a new iphone14 and every time I go in my app to download it only gives me the option for to order or pick up a SIM card my phone doesn’t have a sim slot
Hi,I need some help with my account. I got an email this past Sunday that I had 31.60 points to use. However, when I logged in, it says I have 6 points only. I have not redeemed any points in the past, so I’m not sure why I’m missing 25+ points.Pleas...
Hi, I paid for a new subscription for 5G and US and Mexico. My phone only says 3G on it. How do I know if it will work in Mexico and is on 5G.I never got a confirmation from Public Mobile saying I subscribed, although my account does say that.
I have 2 plans, 2 different phones, Pixel 3, and a Note 9 Samsung. They were working last week on Sunday in Vegas, but when arriving back in Yuma AZ, the phones have no service. We have to drive out towards Winterhaven CA to get service. What is goin...
Just want to know details of this plan? I am looking for Canada-US-Mexico roaming included with international minutes included.1. Is this a CAN-US-MEX 5G 75GB FOR $35/MO Roaming Plan with 1000 international minutes or do I have to pay for Roaming t...
I cannot get into my account.....I put my email and password in but it doesn't open to my phone number.....can someone help me get into my account please
I set up an account for my elderly mother. I need to update the credit card information but I can't remember the email or pin number I used to set up the account. I just want to keep it going and set up auto pay.
I was offered a promotion for PM to Koodo, all done through Telus, I have ported my PM number to Koodo 5 days ago and still got billed from PM.. can this be reverted back?
I switched to Public mobile by transferring my number online. It has been 16 hours still no service. The mobile app does not accept the conformation codes sent to my e-mail.
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