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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Stolen phone, what do I do

My phone was stolen what do I do to stop use of my number

Can I have two public mobile accounts?

Resolved! If I change email address in current account, will I be able to use the freed email for new account?

Hi, I want to start a new Public Mobile subscription with the email address I currently use for another account with Public Mobile. If I change the email address for the first account, will I be able to use the freed email account to start a new subs...

Call forward conditional/variable - can't get to work

I've tried getting call forwarding conditional (and other forms of call-forwarding other than straight-up call-forwarding) with these instructions:https://publicmobile.ca/en/on/get-help/articles/call-forwarding?&&&&gad=1&gclid=CjwKCAjw8symBhAqEiwAaTA...

Billing overcharge

How many times have you overcharged me for 40 plan with rewards?$50 is overcharge . Fix this or I am gone

lost/stolen phone

My mother-in-law's phone was probably stolen. We tried to go into her account to report it stolen, but it sends a code to her phone..... which she doesn't have. How can we sign into the account?

Resolved! Charge

I was charged $5.65 the other day and I cannot figure out why. I've checked my account and I did not add an add-on. Please help.Thanks.

Merging Calls

Not sure if this is an issue with PublicMobile or me so I decided to ask.I have an Iphone 7+. When I try to merge a call, I can't hear the person I called first anymore. The first person can still hear me, though.I have the US-Canada plan. I'm merg...

Resolved! Oneplus Nord N20 SE compatability

Does anyone know if this will work with public mobile? Thanks

Resolved! Locked out

My husband is.locked.put of his account. I was originally set up in his father's name, his.father has since left public, but my husband's account is still active. He needs to get in and change the credit card information, but he cannot access his pro...

Resolved! Multiple add-on charges

My daughter who is using this phone received multiple text messages on Sunday about 3gb data add-ons to which she replied STOP. We nevertheless were charged 30$ +tx three times. This data is largely unused and I would like these charges reversed

Call forwarding while overseas

Question on call forwarding. If I go to the UK and forward my PM calls to a different Canadian number/app does my PM sim need to remain in Canada in a phone that's turned on?

Resolved! Can’t activate my e sim

I tried to activate my e sim porting it from freedom and got a message saying unable to activate e sim. Please help

Resolved! Looking for easy instructions to transition "My Account" from old log in to current log in

Hello, is there a simple (step by step) guide to transition "My Account" from the old login (pre-Eversafe) to the current log in system without contacting CSA or PM support?I need to update my payment info. So do I start by log in or sign in?I don't...

Network issues - others having issue?

I live in port elgin Ontario and was able to receive calls and texts this morning. All of a sudden no longer able to this afternoon. Not isolated to my phone only but my partners as well.Getting the error "Not registered on network" when trying to di...

Esim manager

In order to use Esim I need to have Esim manager option on my galaxy Samsung s9 phone but I don't find it under settings >connection . Could you please help? Many thanks Champa

Resolved! Port Eligibility.

I have someone here porting from Koodo Prepaid to Public Mobile and the number isn't Eligable for Port so we set them up with a new temporary number on the Public Account so the Port Department can do it manually like usual. I called Telus Porting De...

Can’t call out or get calls

My bill was unpaid due to stolen credit card, have new card and believe I have pie my bill but phone not working, no out or in calls

Advice on how to get US roaming package working for phone calls?

Hi, I purchased a US data roaming package for a trip to the US. I'm currently in San Francisco. Text and data are working, but I can't make any phone calls. Is there anything I can do to make it possible to use my phone while I'm in the US? I'm only ...

No service

Since this afternoon I was not able to call/text, it shows bars but no LTE/internet, Search Networks show only ROGERS networks. Is the tower down?! Is there a way to find out? Thanks!

Does voicemail call count as usage?

Why my outgoing call to 1 (647) 580-4001 also count as usage?

Number transfer from public mobile to rogers issues

I signed up with a rogers account last week and requested my number to be transferred from my public mobile account. The request was sent and I replied YES to the text sent by public mobile to confirm the transfer. This was on Friday last week.The tr...

Why can i not connect to the network when my subscripton renews on the 28th?

TICKET SYSTEM BROEKN

ESIM CARDS

BROKEN TICKET SYSTEM

Resolved! DO NOT GET ESIM - Leaving Public Mobile - non resolved issue with SIM and eSIM

Since I can't send in a ticket, there's nobody to talk to, no phone # to call, support can't be reached. I got a new phone and I there's no way to change the eSIM from one cell to the new. I ordered a sim card, it's been 10 days,nothing yet. I paid f...

Phone number transfer

Hi, i switched from virgin to public mobile. I did what was required to keep my Phone number. They said it would take a few hours and gave me a temporary Phone number. However this temporary Phone number apparently became the real one and my old numb...

Resolved! US data roaming package

Hello,I bought the US data package today (Tuesday) and will be in the US on Friday. Does the data usage start now or when I land in the US? Trying to figure out how the process works, thanks.

Resolved! I will travel to USA for one week, which way is easy and cheaper for call and date?

I will travel to USA for one week, which way is easy and cheaper for call and date?

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